Top 6 User experience researcher Jobs in Illinois

Senior UX Researcher, Customer & Partner Experience
ServiceNow —Chicago, IL
- $128,900 - $219,100 a year
- Online Application
- Remote
- 5 years
- Residential
- Analysis skills
- Employee stock purchase plan
- Health insurance
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1d
Sr. Researcher - UX - IL
Photon —Illinois
- $44,000 - $154,000 a year
- 6 years
- Bachelor's degree
- Psychology
- Paid holidays
- Health insurance
Senior UX Researcher – Digital Experience (Business Banking)
U.S. Bank National Association —Chicago, IL
- $119,765 - $140,900 a year
- Full-time
- 6 years
- Office
- Bachelor's degree
- Paid holidays
- Disability insurance
2d
Senior User Experience Researcher - Legal Data Intelligence
Relativity —Illinois
- $140,000 - $210,000 a year
- Full-time
- Background check
- 5 years
- Analysis skills
Design Strategy & Research Lead
Northern Trust Corp. —Chicago, IL
- $137,400 - $233,600 a year
- Full-time
- Writing skills
- 11+ years
- Mentoring
- Health insurance
- Dental insurance
Director, UX Research
Okta —Chicago, IL
- $251,000 - $345,000 a year
- Hybrid work
- Master's degree
- Recruiting
- Fair chance
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Analyst - UX
United Airlines —Chicago, IL
Collaborate with UX research on, and develop prototypes for, studies to evaluate and validate design effectiveness. Rapidly generate and iterate on ideas.
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Entry Level AI Designer Apprenticeship
UX Woman —Chicago, IL
Alumni UX apprentices go on to make between $85,000 -$130,000 in UX design, product design, UX research, or service design roles after they complete the program…
$85,000 - $130,000 a year
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UX & Predictive Experience Lead Researcher
Safelite Group —Columbus, OH
Reporting to the Director of Product Design, you will lead this capability as a senior individual contributor, working across research, design, product,…
4d
Senior Design Researcher / Senior User Experience Researcher
PRIORITY DESIGNS INC —Columbus, OH
Lead, plan, and conduct major technical projects or major phases of significant technical projects, coordinating the efforts of multi-disciplinary technical…
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Senior UX Researcher, Customer & Partner Experience

ServiceNow -
Chicago, IL

Quick Apply

Job Details

Full-time
$128,900 - $219,100 a year
1 day ago

Benefits

Employee stock purchase plan
Health insurance
Flexible spending account
Family leave
401(k) matching

Qualifications

Product development research management
AI use case identification
Quantitative applied research
Data visualization software proficiency
Product discovery
Research project design
Data-driven problem-solving
Project execution
Design thinking
User research for product design
AI-driven automation
Data visualization projects
Primary market research

Full Job Description

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

What you get to do in this role:

Represent the needs of customers across the product and design lifecycle from discovery through design validation and customer adoption across a portfolio of products
Apply and adapt appropriate research techniques and methods for specific project needs
Engage with customers to understand their unique needs for our products, including defining and synthesizing user types, use cases, and specific UX opportunities
Partner with Product Managers and Designers to influence product strategy and roadmaps
Validate feature and design direction through participatory design, early concept testing, formative and summative usability testing.
Analyze and synthesize qualitative studies and quantitative data across studies and secondary research to generate strategic and tactical insights with actionable recommendations.
Communicate findings through artifacts such as specific user segments, persona frameworks, jobs to be done, user journeys, task analyses, etc

Qualifications

Basic Qualifications (The must have):

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Solid experience in applying customer-centered research techniques to product definition and designs
Understanding and experience in defining, planning and executing research studies including outlining objectives, goals, and timelines. This includes developing sample plans and determining the best data collection approach using quantitative and/or qualitative methods
A portfolio with examples of work representing research that influenced great insights or experiences. This includes examples of research goals, research methodologies used, the process followed, your involvement and role, data visualizations, and crisply articulated insights from the research

Preferred Qualifications

5+ years of work experience conducting customer-centered research
Experience developing insightful, probing questions that resonate with both highly technical individuals through business minded end-users using enterprise software
Deeper knowledge of user interface design, usability evaluation techniques, task analysis, and experimental design
Experience with the creation and execution of online surveys as well as rich qualitative research techniques
Excellent presentation skills to visualize technically complex topics and make them easy to understand with customers as well as product management and design stakeholders
The ability to learn new technical concepts quickly

For positions in this location, we offer a base pay of $128,900 - $219,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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user experience researcher jobs in illinois

Senior UX Researcher, Customer & Partner Experience

Sr. Researcher - UX - IL

Senior UX Researcher – Digital Experience (Business Banking)

Senior User Experience Researcher - Legal Data Intelligence

Design Strategy & Research Lead

Director, UX Research

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