Top 38 Senior shift supervisor Jobs in Incline Village Nv

Director, Member Advocate Center
Costco Auto Program —Reno, NV
- $100,000 - $110,000 a year
- Full-time
- 7 years
- Microsoft Outlook
- Bachelor's degree
Quick Apply
Executive Director $5,000k Sign On
Brookdale Senior Living Inc. —Reno, NV
- $100,940 - $128,580 a year
- Nights as needed
- Writing skills
- 3 years
- Ability to lift 50 pounds
- Health savings account
- Paid holidays
Quick Apply
Warehouse Operations Supervisor
GEODIS Logistics LLC —Sparks, NV
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Disability insurance
Quick Apply
Distribution Warehouse Operations Manager
PetSmart —Reno, NV
- $87,000 - $133,000 a year
- 12 hour shift
- 18 years or older
- Mid-level
- Forklift
- Health insurance
- Tuition reimbursement
Production Supervisor (Test Department)
Sierra Nevada Corporation —Sparks, NV
- Full-time
- 7 years
- Schematics
- Military
- Health insurance
- Dental insurance
3d
Lead Medication Technician
Clearwater at Rancharrah —Reno, NV
- Full-time
- Serving
- CPR Certification
- Customer service
- 401(k)
Quick Apply
Security Officer
Renown Health —Reno, NV
- Overtime
- Hospital
- Computer literacy
- Writing skills
Site Safety Coordinator
Baker Electric —Sparks, NV
- $35 - $45 an hour
- Overtime
- Construction site
- Inventory management
- 5 years
- Wellness program
- Paid holidays
Quick Apply
8d
Master Field Engineer
Carrier —Reno, NV
- $79,000 - $158,000 a year
- Full-time
- 6 years
- High school diploma or GED
- Ability to lift 50 pounds
- Wellness program
- Paid jury duty
Senior Sous Chef
Marriott International, Inc —Truckee, CA
- $74,000 - $97,000 a year
- Full-time
- Hotel
- High school diploma or GED
- Continuous improvement
Senior Buyer
CLICK BOND INC —Carson City, NV
- 7 years
- Inventory management
- English
Quick Apply
10d
Home Health Assistant Business Office Manager
Eden Home Health —Reno, NV
- $23 - $25 an hour
- Full-time
- Writing skills
- English
- Mid-level
- Continuing education credits
- Paid holidays
Quick Apply
11d
Caregiver
The Seasons of Reno, Assisted Living & Memory Care —Reno, NV
- CPR Certification
- Customer service
- Writing skills
Security Officer - Crisis Care Center
Renown Health —Sparks, NV
- Overtime
- Hospital
- Computer literacy
- Writing skills
Lead Warehouse Associate
Wesco —Reno, NV
- $20.61 - $25.76 an hour
- Urgently hiring
- Computer literacy
- Mid-level
- Forklift
- Health insurance
- Dental insurance
3d
Snowsports School Training Manager
SUGAR BOWL RESORT —Norden, CA
- $23 - $40 an hour
- Weekends as needed
- Bilingual
- 5 years
- Ability to lift 50 pounds
Now Hiring: In-Home Caregivers for Early Swing Shifts (3:00 PM–10:00 PM)
Help at Home Senior Care Nevada —Reno, NV
- $19.00 - $22.50 an hour
- Part-time
- Background check
- Clean driving record
- Pass drug screening
- Paid time off
- Opportunities for advancement
Quick Apply
3d
EMA Technician Lead
Hamilton Company —Reno, NV
- Full-time
- Mid-level
- High school diploma or GED
- Team management
- Disability insurance
- Health insurance
In Home Caregiver-Flexible Schedule
Help at Home Senior Care Nevada —Reno, NV
- $19.00 - $22.50 an hour
- Part-time
- Background check
- Clean driving record
- Pass drug screening
- Paid time off
- Opportunities for advancement
Quick Apply
Weekend In-Home Caregiver
Help at Home Senior Care Nevada —Reno, NV
- $19.00 - $21.50 a year
- Full-time
- Background check
- Clean driving record
- Pass drug screening
- Paid time off
- Opportunities for advancement
Quick Apply

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Director, Member Advocate Center

Costco Auto Program
Reno, NV

Quick Apply

Job Details

Full-time
$100,000 - $110,000 a year

Qualifications

Optimizing workflow processes
Staff performance monitoring
Staff supervision
Microsoft Outlook
Team supervision
Managing teams in a customer support role
Phone communication
Coaching
Customer satisfaction tracking
Employee relationship building
Metrics Reporting
Talent development
Team development
Quality performance measurement
Mentoring
Data interpretation
Process improvement planning
Call center management
Senior leadership
Client interaction via phone calls

Full Job Description

Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide strong, dynamic leadership that mentors, develops, and guides team members of all levels
Planning and management of staff, with an emphasis on recruiting and retaining all promotional staff through strategic workforce planning.
Organizes, oversees and assumes responsibility for contact center operations such as customer phone calls and emails, daily personnel activities, schedules and training, customer service and other administrative duties.
Manages performance to meet and exceed team and company performance goals and KPI’s such as Service Level, Average Speed of Answer, Abandon percentage, etc.
Tracking and reporting performance metrics to include call efficiency, satisfaction rates, staffing utilization and turnover.
Monitoring results of Quality Assurance (QA) programs fostering continuous performance improvement
Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delegation of duties, staffing levels and supervision
Works with the department Managers and Supervisors to fulfill department staffing objectives by reviewing headcount, workload and shift requirements.
Collaborates with Managers and Supervisors on ensuring job expectations are communicated appropriately to all staff.
Ensures that all Managers and Supervisors are continually monitoring, appraising, coaching and reviewing all staff.
Planning and reviewing compensation
Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
Ensuring detailed records of communications are kept in database.
Conduct cross- departmental training sessions before, during, and after the launch of a promotion.
Contribute towards the completion of projects as work volume requires. Including, but not limited to escalated member and dealer issues.
Other duties as assigned

Requirements:

10 years of Call center experience in a managerial role (customer service preferred)
Bachelor's degree preferred or equivalent combination of education and experience.
Minimum of 7 years’ experience leading high performing team
Proficient in MS Office Suite (Outlook, Word, PowerPoint, Excel)
Proven leadership and management skills
Proven experience managing KPI’s (metrics related to member satisfaction, performance levels related to inbound/outbound calls)
Ability to mentor, empower and develop employees
Superb decision making and problem-solving skills
Strong analytic skills
Takes initiative with strong planning and organizational skills
Excellent oral and written communication skills
Excellent customer service skills and phone etiquette
Flexible and able to adapt to change in a fast-paced environment
Positive thinker, able to stay calm under pressure
Excellent interpersonal skills with ability to work with all levels of Senior Management
Takes initiative towards process improvement to gain efficiencies within the department
Ability to establish and maintain effective working relationships with all levels of managers and staff
Must possess strong work ethic for success in a fast-paced dynamic work environment

Quick Apply

Refine Your Search

senior shift supervisor jobs in incline village nv

Director, Member Advocate Center

Executive Director $5,000k Sign On

Warehouse Operations Supervisor

Distribution Warehouse Operations Manager

Production Supervisor (Test Department)

Lead Medication Technician

Security Officer

Site Safety Coordinator

Master Field Engineer

Senior Sous Chef

Senior Buyer

Home Health Assistant Business Office Manager

Caregiver

Security Officer - Crisis Care Center

Lead Warehouse Associate

Snowsports School Training Manager

Now Hiring: In-Home Caregivers for Early Swing Shifts (3:00 PM–10:00 PM)

EMA Technician Lead

In Home Caregiver-Flexible Schedule

Weekend In-Home Caregiver

I want to receive the latest job alert for senior shift supervisor in incline village nv

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