Job Description
Who will you be working with?
To achieve customer loyalty founded on excellent response to non-technical support requirements, great service and consistency of performance across the entire Aero Transportation Products portfolio.
How will you make a difference?
Owns day to day responsibility for dispositioning any web-based inquiries received via www.wabteccorp.com, www.wabtec.com, the Customer Web Center (CWC) or other channel.
What do we want to know about you?
- Demonstrated passion for Customer Satisfaction
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Relentless pursuit of answers on behalf of customers
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Demonstrate an understanding of customers’ expectations and commitment to providing quality service.
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Experience in Customer Service, Inside Sales, Order Entry or Order Management roles.
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Experience working with ERP systems such as Oracle or SAP.
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Data-driven problem solver with persistence in driving resolution on behalf of customers.
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Ability to work independently while collaborating effectively within cross-functional teams.
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Strong written and verbal communication skills, with the ability to communicate at all organizational levels.
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Strong time management skills; able to prioritize competing demands in a fast-paced environment.
Desired Characteristics
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Highly organized with a process-oriented mindset.
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Influencing and stakeholder management skills.
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Oracle expertise and strong proficiency in Excel and Microsoft Office tools.
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Continuous improvement mindset (Lean / Six Sigma experience a plus).
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Undergraduate degree or equivalent relevant experience.
What will your typical day look like?
Essential Responsibilities
Manage quotes, order entry, order revisions, and basic order management activities for several Wabtec businesses with a focus on Aero Transportation Products (ATP) customers as required to support throughput and customer commitments. Responsible for responding to and documenting spot quotations via Oracle
Responses may be required to be provided to internal resources or directly to customers
Quote requests must be documented in Oracle
Responsible for manual entry of orders received via email, fax or phone
Entry may be required in either Oracle - "Edison" or Oracle - "Westinghouse" instances
Responsible for solving or driving timely resolution of order errors (VEOS or other) Responsible for providing accurate Sales Order Acknowledgements directly to customers Provide backup support for Warranty order entry as needed. Work with Comm Ops team for successful ITO to OTR handoff of LTPA orders, Program orders or other special deals ensuring delivery schedule and customer expectations are viable. Support contract, product pricing, and surcharge management in alignment with commercial agreements. Provide non-technical customer support across the Aero Transportation Products (ATP) portfolio, serving as a primary customer contact.
Additional Responsibilities:
To comply with Wabtec Corporate & local Environment, Health & Safety requirements at all times. Professionally represent Wabtec in all internal and external customer communications. Contribute to creation of an Inside Sales team strategy, planning and training program. Actively contribute to all continuous process improvement efforts within the Customer Service COE. Document retention consistent with Wabtec Corporate policy.
Our job titles may span more than one career level. The salary range for this role is $26.00 - $30.00 dollars per hour. The actual salary offered to a candidate may be influenced by a variety of factors, such as: training, transferable education, business needs, market demands and work location. More information on offered benefits, which include health, welfare, and retirement, is available at mywabtecbenefits.com.
Additional Information
Our job titles may span more than one career level. The salary rate for this role is currently $0-0 The actual salary offered to a candidate may be influenced by a variety of factors, such as: training, transferable skills, work experience, education, business needs, market demands and work location. The base pay range is subject to change and may be modified in the future. More information on offered benefits, which include health, welfare, and retirement, are available at mywabtecbenefits.com. Other benefit offerings for this role may include annual bonus, if eligible.
What could you accomplish in a place that puts People First?
At Wabtec, it’s not just about a job - it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other.
If you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you.
Who are we?
Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it’s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together – are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike.
Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re lifelong learners, obsessed with better. Learn more at www.WabtecCorp.com.
Culture powers us and the possibilities.
We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We’re building a culture where leadership, inclusion and your unique perspective fuel progress.
We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more.
Need accommodation? Just let us know - we’ve got you.
