Top 25 Entry level it technician Jobs in Independence, Oh

Service Desk Analyst I
Fortress SRM LLC —Independence, OH
- $21 - $24 an hour
- Full-time
- Remote
- Google Workspace
- Computer Science
- Mid-level
Quick Apply
12d
Technical Support Specialist
OverDrive, Inc. —Cleveland, OH
- Full-time
- Hybrid work
- Computer literacy
- Office
- Bachelor's degree
14d
IT Support Representative - Tier 1
Provide A Ride —Warrensville Heights, OH
- Computer science
- Computer Science
- Computer literacy
- Paid holidays
- Health insurance
Network Oper Center Analyst I-Info Serv Data Center
METROHEALTH SOUTH CAMPUS —Cleveland, OH
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer Science
Tier 2 Technician
IT Voice —Cleveland, OH
- $55,000 - $65,000 a year
- 8 hour shift
- Computer literacy
- High school diploma or GED
- Driver's License
- Travel reimbursement
- Paid holidays
Quick Apply
Entry-Level IT Support Associate (B)
Expedient —Cleveland, OH
- $32,000 - $37,000 a year
- Full-time
- Hybrid work
- Windows
- Analysis skills
- Computer networking
- Paid training
- Disability insurance
Quick Apply
Helpdesk Assistant
Kloud9 IT, Inc. —Cleveland, OH
- $35,000 - $45,000 a year
- Full-time
- High school diploma or GED
- Organizational skills
- Communication skills
Quick Apply
Entry Level Support or Quality Assurance Analyst
Acumen Solutions, Inc —Cleveland, OH
- Office
- Bachelor's degree
- US work authorization
Quick Apply
IT Support Specialist
CO-AX Technology Inc.: Electronic Manufacturing Company —Solon, OH
- $17 - $20 an hour
- Full-time
- Background check
- System design
- English
- Paid holidays
- Health insurance
Quick Apply
9d
Support Engineer
Loricus, Inc. —Independence, OH
- Full-time
- Research
- Bachelor's degree
- 1 year
Quick Apply
IT Support Specialist
AVI Foodsystems —Cleveland, OH
- Full-time
- Travel
- Organizational skills
- In-person
- Paid holidays
- Health insurance
Quick Apply
IT Support Specialist
Virtual DataWorks —Akron, OH
- Computer science
- Computer Science
- English
NOC Engineer (3rd shift)
Bluebird Fiber —Independence, OH
- Full-time
- Mid-level
- Office
- High school diploma or GED
Quick Apply
6d
ARTLENS Gallery Technician (Part-time)
The Cleveland Museum of Art —Cleveland, OH
- $18 an hour
- Part-time
- Mid-level
- Windows
- High school diploma or GED
Quick Apply
Product Financial Support Specialist
Brookfield Properties —Cleveland, OH
- $57,900 - $81,165 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Residential
- Paid time off
- 401(k) matching
Student Worker Campus Technologies
Lorain County Community College —Elyria, OH
- Part-time
- University
- Entry level
- Under 1 year

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PRT Staffing —Parma, OH
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Hana Technologies, Inc. —Solon, OH
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Store Technology Support - POS
Proteam Solutions Inc. —Columbus, OH
Associate or Bachelor's degree in Information Technology, Computer Science, or related field preferred; equivalent experience considered.
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5d

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Service Desk Analyst I

Fortress SRM LLC
Independence, OH

Quick Apply

Job Details

Full-time
$21 - $24 an hour
12 days ago

Qualifications

Cross-functional collaboration

Full Job Description

Position Overview

The Service Desk Analyst is responsible for providing high-quality, reactive technical support to managed services customers. This role serves as the first point of contact for inbound service requests and incidents, delivering timely troubleshooting, resolution, and escalation in accordance with established service desk procedures. The Service Desk Analyst operates in a 24×7×365 environment on a rotating schedule to support continuous operations.

Key Responsibilities

Deliver exceptional customer service and technical support via inbound phone calls, tickets, and remote sessions.
Diagnose, troubleshoot, and resolve end-user issues related to:
- Windows domains and workgroups
- Windows networking (mapped drives, shared folders, printers)
- Active Directory user account creation, modification, and access management
- Microsoft Exchange (on-premises and hosted), Microsoft 365, and Google Workspace
- Microsoft Office applications
- Windows and macOS operating systems
- Third-party applications, coordinating with vendor support as needed
Provide remote support to managed services customers using remote monitoring and management (RMM) tools.
Accurately document all work performed, including time entries, troubleshooting steps, and resolution details.
Maintain clear and consistent written and verbal communication with customers regarding ticket status and resolution progress.
Ensure all tickets include complete and accurate information, including:
- Problem description
- Resolution steps
- End user details
- Initiation and completion times
- Customer satisfaction confirmation
Adhere to defined escalation procedures and collaborate with senior technicians and engineering teams when appropriate.
Support service desk operational metrics, service level objectives (SLOs), and quality standards.

Required Experience & Skills

Strong customer service mindset with the ability to communicate technical concepts clearly and professionally.
Ability to work independently while also collaborating effectively within a team environment.
Comfortable operating in a fast-paced, high-volume service desk environment.
Demonstrated problem-solving, analytical, and decision-making skills.
Excellent organizational skills with the ability to manage multiple tasks concurrently.
Dependable, punctual, and able to work assigned shifts in a rotating 24×7 schedule.

Education & Certifications

Required (one of the following):

Bachelor’s degree in Computer Science, Information Technology, Management Information Systems, or a related field
Associate degree plus 1 year of relevant professional experience
2 years of relevant professional experience in a service desk or technical support role

Preferred:

CompTIA A+ (Must obtain within 6 months of employment)
Microsoft certifications (Windows 10/11, Microsoft 365)
Active Directory administration experience

Work Schedule

Rotating shifts supporting 24 hours a day, 7 days a week operations
Specific hours determined based on service desk staffing needs

Physical & Environmental Requirements

Frequent sitting with occasional walking and light lifting
Ability to grasp, reach, speak clearly, and listen attentively
Rare stooping or crouching
Visual acuity sufficient for computer-based work
Mental requirements include general intelligence, coordination, attention to detail, and verbal and numerical reasoning
Work is performed in a temperature-controlled, professional office or approved remote-work environment
Regular attendance and punctuality are essential functions of this role

Quick Apply

Refine Your Search

entry level it technician jobs in independence, oh

Service Desk Analyst I

Technical Support Specialist

IT Support Representative - Tier 1

Network Oper Center Analyst I-Info Serv Data Center

Tier 2 Technician

Entry-Level IT Support Associate (B)

Helpdesk Assistant

Entry Level Support or Quality Assurance Analyst

IT Support Specialist

Support Engineer

IT Support Specialist

IT Support Specialist

NOC Engineer (3rd shift)

ARTLENS Gallery Technician (Part-time)

Product Financial Support Specialist

Student Worker Campus Technologies

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