Top 1 Technical support associate Jobs in Independence Ky

Customer Service Associate
Cumberlandedge Media —Cincinnati, OH
- $22.67 - $27.31 an hour
- Full-time
- Computer literacy
- Analysis skills
- Organizational skills
- Health insurance
- Dental insurance
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6d

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Analyst, Associate Technology Support
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Training Associate
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Customer Service Associate

Cumberlandedge Media
Cincinnati, OH

Quick Apply

Job Details

Full-time
$22.67 - $27.31 an hour
6 days ago

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Multilingual
Organizational skills
Customer support
Phone call management

Full Job Description

Job Overview

We are seeking a dynamic and enthusiastic Customer Service Associate to join our team! In this role, you will be the frontline ambassador, delivering exceptional support and service to our diverse clientele. Your energetic approach and strong communication skills will help foster positive relationships, resolve customer inquiries efficiently, and contribute to a welcoming experience. This paid position offers an exciting opportunity to develop your client interaction skills while supporting our mission to provide outstanding service across multiple channels.

Duties

Respond promptly and professionally to customer inquiries via phone, email, and chat, ensuring clear communication and positive engagement.
Assist customers with product information, order processing, billing questions, and troubleshooting issues using technical proficiency with computer systems and Microsoft Office tools.
Manage outbound calls to follow up on customer requests, gather feedback, or promote relevant services in a courteous manner.
Maintain accurate records of customer interactions through data entry and documentation, ensuring all client information is up-to-date and organized.
Support client services by resolving problems efficiently through active listening, analysis skills, and creative solutions.
Handle cash transactions accurately when necessary, adhering to proper cash handling procedures.
Collaborate with team members in a fast-paced call center environment, demonstrating excellent phone etiquette and organizational skills.

Qualifications

Proven experience in customer support or client services, preferably within a call center or similar setting.
Strong communication skills in English; bilingual abilities are a plus for serving diverse populations.
Demonstrated proficiency with Microsoft Office applications and general computer skills.
Ability to perform data entry accurately with excellent typing speed.
Experience in sales or outbound calling is advantageous but not required.
Exceptional organizational skills with the ability to multitask effectively in a high-volume environment.
Customer service problem-solving skills with a focus on delivering positive resolutions.
Knowledge of phone etiquette, active listening techniques, and professional written communication.
Multilingual capabilities are highly valued for engaging with a broader customer base.

Join us as a Customer Service Associate and become part of a vibrant team dedicated to making every customer interaction count! Your energy, communication expertise, and commitment to excellence will drive success for both our clients and your career growth!

Pay: $22.67 - $27.31 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Vision insurance

Work Location: In person

Quick Apply

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