On Site Advanced MSP Technician
Position Overview
We are seeking an experienced, highly motivated, and client-focused Senior MSP Engineer to serve as the primary onsite technology resource for a professional services organization. This individual will be responsible for supporting and improving all aspects of the technology environment, including infrastructure, cybersecurity, Microsoft 365, networking, automation, AI technologies, and end-user support. The successful candidate will be a trusted advisor who combines technical expertise with professionalism, strong communication skills, and a passion for continuous improvement. This is a hands-on role requiring a proactive individual who takes ownership, identifies opportunities for improvement, and drives solutions with minimal supervision. A practical exam will be required for all applicants.
Key Responsibilities
Technology Support & Service Delivery
- Provide Tier II and Tier III support for desktops, laptops, servers, cloud platforms, networking equipment, and business applications.
- Troubleshoot and resolve complex technical issues affecting users and business operations.
- Serve as the primary point of contact for client technology-related support and escalations.
- Maintain high levels of customer service, professionalism, and responsiveness.
- Build trusted relationships with employees, management, and executive leadership.
Systems Administration & Infrastructure Management
- Administer and support Microsoft 365, Exchange Online, SharePoint, Teams, and Entra ID.
- Manage Windows Server environments, Active Directory, Group Policies, DNS, DHCP, and file services.
- Support virtualization platforms, backup systems, storage solutions, and business continuity technologies.
- Monitor system health and proactively address operational risks.
- Perform patch management, upgrades, and lifecycle management for systems and applications.
Cybersecurity & AI Security
- Maintain and improve the organization's cybersecurity posture.
- Support endpoint protection, EDR solutions, security monitoring, and vulnerability remediation.
- Administer and support SonicWall firewalls and related security technologies.
- Evaluate and mitigate risks associated with Artificial Intelligence (AI) tools and platforms.
- Assist with AI governance, acceptable use practices, data protection controls, and secure AI adoption.
- Ensure business and client information remains protected when leveraging AI technologies.
- Promote cybersecurity and AI security awareness across the organization.
Automation & Process Improvement
- Develop scripts and automation solutions using PowerShell and other administrative tools.
- Identify opportunities to improve workflows, reduce manual effort, and increase operational efficiency.
- Recommend and implement technology solutions that enhance productivity and security.
- Participate in planning and executing infrastructure, cloud, and technology improvement projects.
Documentation & Knowledge Management
- Maintain exceptional technical documentation standards.
- Create and update network diagrams, system documentation, procedures, knowledge base articles, and configuration records.
- Ensure all support activities, changes, and projects are properly documented.
- Contribute to the development and improvement of operational best practices and standard operating procedures.
- The ability to track work progress in PSA as work is performed is critical.
Required Qualifications Experience
- Minimum 7 years of progressive IT experience supporting Microsoft-based business environments.
- Minimum 5 years of experience working within a Managed Services Provider (MSP) environment.
- Proven history of independently supporting complex infrastructure, cloud, security, and business technology environments.
- Demonstrated ability to effectively support executive leadership, end users, and business stakeholders.
Technical Skills
Advanced hands-on experience with:
- Microsoft 365 Administration
- Exchange Online
- SharePoint Online
- Microsoft Teams
- Entra ID (Azure AD)
- Windows Desktop Operating Systems
- Windows Server Administration
- Active Directory
- DNS, DHCP, and Group Policy
- SonicWall Firewalls (or similar)
- Networking and Security Infrastructure
- Virtualization Platforms
- Backup and Disaster Recovery Solutions
- PowerShell Scripting
- Autotask PSA (or similar)
- RMM Platforms
- Endpoint Protection and EDR Solutions
- AI Technologies, Automation Tools, and AI Security Best Practices
Professional Expectations
The successful candidate must demonstrate:
- Exceptional initiative and self-motivation.
- Strong ownership and personal accountability.
- Excellent attendance and punctuality.
- Professional appearance and demeanor.
- Outstanding organizational and time-management skills.
- Exceptional written and verbal communication abilities.
- Excellent customer service and relationship-building skills.
- Strong analytical and problem-solving capabilities.
- Thorough and disciplined documentation practices.
- The ability to prioritize work and operate effectively with minimal supervision.
- A commitment to continuous learning and professional development.
Work Schedule & Location (****Full time On Site Required****)
- Full-time onsite position.
- Monday through Friday work schedule.
- Expected onsite presence of 40 hours per week.
- Must be comfortable working directly with employees and leadership on a daily basis.
- Possible travel to support client projects, multiple office locations, and technology initiatives may be required. Position is full time in Charlotte, NC.
- Must possess a valid drivers license and a reliable source of transportation.
Equal Opportunity & Inclusive Workplace
We are committed to creating a workplace where all employees are treated with dignity, respect, and fairness. We value diverse perspectives, backgrounds, experiences, and ideas. Qualified candidates will receive consideration based on their skills, experience, and ability to perform the essential functions of the position. We foster a culture of collaboration, accountability, continuous learning, and professional growth where every team member has the opportunity to succeed.
Ideal Candidate Summary
The ideal candidate is a seasoned MSP professional with 7+ years of IT experience and 5+ years in an MSP environment, deep expertise across Microsoft and cybersecurity technologies, strong AI and AI security awareness, exceptional communication and documentation skills, and a proven track record of taking initiative, solving problems independently, and delivering outstanding client service.
Pay: $65,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
Work Location: In person
