Top 3034 Solution architect Jobs in Indian Head Md

Amazon Connect Solution Architect
AHU Technologies Inc —Washington, DC
- $87 - $92 an hour
- Full-time
- Hybrid work
- Computer Science
- System design
- Mid-level
- Work from home
Quick Apply
Power Platform Architect
Arete Consulting LLC —Washington, DC
- $100,000 - $150,000 a year
- Full-time
- 3 years
- Bachelor's degree
- In-person
- Health insurance
- Dental insurance
Quick Apply
4d
Commercial Sales Specialist
Cathell, Naylor & Associates —Washington, DC
- $80,000 - $110,000 a year
- Full-time
- Construction site
- Mid-level
- 3 years
- Travel reimbursement
- Disability insurance
Quick Apply
3d
Solutions Architect
RWD Consulting, LLC —Bethesda, MD
- $100,000 - $130,000 a year
- Full-time
- 7 years
- Computer Science
- System design
- Health insurance
- Dental insurance
Quick Apply
Senior Power Platform Developer
EPMPOINT, INC. —Washington, DC
- $150,000 - $180,000 a year
- Full-time
- Background check
- SQL
- SharePoint
- Health savings account
- AD&D insurance
Quick Apply
4d
Database Developer
SOUTHEASTERN COMP CONSULTANTS INC —Dahlgren, VA
- Full-time
- Azure
- Computer Science
- Bachelor of Science
- Paid holidays
- Health insurance
ServiceNow Architect
Accenture Federal Services —Springfield, VA
- $108,400 - $198,300 a year
- DevOps
- System design
- JavaScript
Azure Cloud Specialist
SRE Tech Solutions —Washington, DC
- $72.50 an hour
- Full-time
- Hybrid work
- Computer Science
- DevOps
- Office
Quick Apply
21h
Solutions Architect
Cyber Management International Corporation —Arlington, VA
- From $230,000 a year
- Email
- Hybrid work
- Computer Science
- Senior level
- 4 years
- Health insurance
- Dental insurance
Quick Apply
17h
AI/ML Engineer (SME)
Vantor Services Inc. —Washington, DC
- $161,000 - $269,000 a year
- Full-time
- Azure
- System design
- 11+ years
- 401(k) matching
- Pet insurance
Quick Apply
AI Engineer (GIS)
iCatalyst Inc —McLean, VA
- $130,000 - $165,000 a year
- Urgently hiring
- Hybrid work
- Background check
- Bachelor of Science
- System design
- Paid jury duty
- Health savings account
Quick Apply
3d
Lead, Engineering Excellence
Bain & Co. —Washington, DC
- $179,875 - $203,925 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Office
- Wellness program
- Paid holidays
Quick Apply
Senior WAN Encryption Engineer & Architect
Virginia Tech Applied Research Corporation —Arlington, VA
- $225,000 - $275,000 a year
- Full-time
- Travel
- US work authorization
- Senior level
Quick Apply
11d
Solutions Architect, People Technology
Okta —Washington, DC
- $199,000 - $273,900 a year
- Hybrid work
- 11+ years
- Mentoring
- Fair chance
Quick Apply
Sr. Software Engineer
Leidos —Maryland
- $107,900 - $195,050 a year
- Full-time
- Hybrid work
- System design
- Office
- Master's degree
- Flexible schedule
13h
Senior .NET Developer
Prime Source Technologies —Vienna, VA
- $140,000 - $175,000 a year
- Full-time
- Computer Science
- Office
- SQL
- Health savings account
- Health insurance
Quick Apply
Technical DevSecOps Manager - TS/SCI with Polygraph
General Dynamics Information Technology —McLean, VA
- $147,292 - $199,278 a year
- Computer science
- Computer Science
- 3 years
PeopleSoft Application Administrator and Enterprise Architect
AHU Technologies Inc —Washington, DC
- $75 - $80 an hour
- Full-time
- Writing skills
- System design
- SQL
Quick Apply
VDI Engineer
General Dynamics Information Technology —Springfield, VA
- $115,600 - $156,400 a year
- 7 years
- DevOps
- Windows
- Paid time off
- 401(k) matching
Lead Software Engineer, Data & DevSecOps
Leidos —Arlington, VA
- $131,300 - $237,350 a year
- Full-time
- Java
- SQL
- Bachelor's degree

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solution architect jobs near indian head md

Amazon Connect Solution Architect

AHU Technologies Inc -
Washington, DC

Quick Apply

Job Details

Full-time
$87 - $92 an hour

Benefits

Work from home

Qualifications

AI chatbots
Performance dashboard reports
Project reporting
Dashboard development
Systems integration
Computer Science
Texting/chatbox tools
IT user and group management
Automation
Improving system uptime or availability
Resource planning methods
IT system monitoring
System performance optimization
AWS Certification
Cloud security management
Dashboard creation support
System design
Configuration management
Metrics Reporting
Mid-level
Improving operational efficiency
3 years
System maintenance
Information security compliance
Workforce planning strategy
Bachelor's degree in engineering
Solution architecture design
Change management for system development
Integration architecture
Cloud service support

Full Job Description

Job Description:
Short Description:

AWS Connect Specialist

Complete Description:

Employment Type: Contract w2/1099/C2C

Duties and Responsibilities:

Working closely with the Client and other District government stakeholders. The successful candidate will design, implement, and maintain the AWS Connect cloud-based contact center, ensuring optimal performance and alignment with business objectives.

Key Responsibilities:

1) Design and Configuration:

a) Design, document, and implement contact flows using the AWS Connect to ensure optimal and dynamic call routing based on business requirements.

b) Utilize Amazon Connect to develop and deploy chatbots and conversational AI for automated customer interactions within Connect contact flows.

c) Configure and maintain Amazon Connect instances, user profiles, routing profiles, and security profiles.

2) Metrics and Reporting:

a) Ensure all metrics required for Key Performance Indicator (KPI) management are collected and available within AWS Connect.

b) Configure and maintain custom dashboards and reports in Amazon Connect and Amazon QuickSight for business units to monitor team performance.

c) Regularly review usage data from Amazon Connect's cloud monitoring tools, such as Amazon CloudWatch, and report findings to the supervisor.

3) Outbound Campaigns and Surveys:

a) Set up and manage outbound voice campaigns and customer surveys using Amazon Connect Outbound Campaigns and Contact Flows.

b) Ensure campaigns comply with relevant regulations, including managing caller ID settings, call times, and contact attempts.

4) Integration and Optimization:

a) Design and implement integrations between AWS Connect and other systems, including CRMs, using AWS Lambda and other AWS services.

b) Continuously review and enhance designs based on feedback to improve operational efficiency, reliability, and availability of the contact center.

5) Security and Compliance:

a) Collaborate with security staff and supervisors to document and implement processes and procedures that ensure AWS Connect comply with District, OCIO, and relevant security controls.

b) Apply appropriate change control and configuration management processes for all modifications to the production environment.

6) Troubleshooting and Support:

a) Identify and resolve technical issues related to the AWS Connect environment, providing timely updates to the supervisor.

b) Implement system revisions to maintain and improve overall performance.

Education:

Engineering, or a related field or The equivalent combination of education and successful work experience

Qualifications:

Amazon Connect CCaaS Hands on experience, not AWS infrastructure.

Hands on AWS CI/CD experienceto deploy code and customize AWS connect services.

AWS certifications, such as AWS Certified Solutions Architect or Developer, can demonstrate expertise in the platform. (Preferred)

A minimum of 3 years Hands-on experience with Amazon Connect and other AWS cloud services is essential.

Experience with scripting and integrating various AWS services, such as Lambda, DynamoDB, and S3, to build and enhance contact center functionalities.

Experience with other cloud platforms and a strong understanding of Voice over IP (VoIP), Customer Experience (CX) strategies, and system integration.

In-depth, hands-on experience with Amazon Connect, including contact flow creation, call routing, and user management.

Demonstrated experience configuring and utilizing Amazon Connect's native reporting and dashboard capabilities for KPI management.

Experience with other AWS services that integrate with Amazon Connect, such as Lambda, Lex, and S3.

Strong understanding of workforce optimization (Forecast Capacity planning and Scheduling, FCS), best practices and how to implement them within the AWS Connect ecosystem.

Proven ability to work effectively with cross-functional teams, including IT project managers, business analysts, security staff, and business leaders.

Effective communication skills for gathering requirements, providing technical explanations, and collaborating with stakeholders.

Skills Matrix

Hands on experience w/ Amazon Connect CCaaS, not AWS infrastructure

Hands on AWS CI/CD experience to deploy code and customize AWS connect services

Hands-on experience with Amazon Connect and other AWS cloud services is essential.

Scripting and integrating various AWS services, such as Lambda, DynamoDB, and S3, to build and enhance contact center functionalities.

Experience with other cloud platforms and a strong understanding of Voice over IP (VoIP), Customer Experience (CX) strategies, and system integration.

In-depth, hands-on experience with Amazon Connect, including contact flow creation, call routing, and user management.

Demonstrated experience configuring and utilizing Amazon Connect's native reporting and dashboard capabilities for KPI management.

Experience with other AWS services that integrate with Amazon Connect, such as Lambda, Lex, and S3.

Workforce optimization (Forecast Capacity planning and Scheduling, FCS), best practices and how to implement them within the AWS Connect ecosystem.

Bachelor's degree in Computer Science, Information Technology Engineering or a related field; The equivalent combination of education and experience

AWS certifications, such as AWS Certified Solutions Architect or Developer, can demonstrate expertise in the platform

Flexible work from home options available.

Quick Apply

Refine Your Search

solution architect jobs in indian head md

Amazon Connect Solution Architect

Power Platform Architect

Commercial Sales Specialist

Solutions Architect

Senior Power Platform Developer

Database Developer

ServiceNow Architect

Azure Cloud Specialist

Solutions Architect

AI/ML Engineer (SME)

AI Engineer (GIS)

Lead, Engineering Excellence

Senior WAN Encryption Engineer & Architect

Solutions Architect, People Technology

Sr. Software Engineer

Senior .NET Developer

Technical DevSecOps Manager - TS/SCI with Polygraph

PeopleSoft Application Administrator and Enterprise Architect

VDI Engineer

Lead Software Engineer, Data & DevSecOps

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