Top 20 Customer service coordinator Jobs in Indian Orchard Ma

Program Services Coordinator
Prime Home Health and Companion Care —East Longmeadow, MA
- Mid-level
- Office
- High school diploma or GED
Quick Apply
Customer Service & Scheduling Coordinator Electrical Home Services
LIMITLESS ELECTRIC LLC —Windsor Locks, CT
- $23 - $28 an hour
- Full-time
- Office
- In-person
- Entry level
- Health insurance
- Paid time off
Quick Apply
8d
Customer Success Coordinator
Reliable Respiratory —South Windsor, CT
- $25 an hour
- Full-time
- Hybrid work
- 18 years or older
- Spanish
- Computer literacy
Quick Apply
6d
Lia Toyota Wilbraham - Appointment Coordinator/Service BDC
Lia Auto Group —Wilbraham, MA
- $35,000 - $40,000 a year
- Full-time
- Computer literacy
- Office
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
SERVICE APPOINTMENT COORDINATOR
GARY ROME HYUNDAI INC —Holyoke, MA
- $33,000 - $47,000 a year
- Google Workspace
- Dealership
- Computer literacy
- Paid training
- Paid holidays
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Customer Account Coordinator
Parksite —East Windsor, CT
- $25 - $28 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Opportunities for advancement
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Central Intake Coordinator
BEHAVIORAL HEALTH NETWORK INC —Springfield, MA
- $21 - $23 an hour
- Remote
- Mid-level
- High school diploma or GED
- Organizational skills
- Health insurance
- Dental insurance
1d
Intake Coordinator, PT
BEHAVIORAL HEALTH NETWORK INC —Springfield, MA
- $21.00 - $26.99 an hour
- Part-time
- Spanish
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
7d
Customer Service & Sales Assistant/Coordinator
OriginLab Corporation —Northampton, MA
- Email
- Office
- Communication skills
- Entry level
- Disability insurance
- Health insurance
Front Desk/Treatment Coordinator (experience w/ Eaglesoft REQUIRED)
Salmon Brook Dental Group —Granby, CT
- $20 - $25 an hour
- Full-time
- Dental office
- Customer service
- Organizational skills
- Health insurance
- Paid time off
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Dental Treatment Coordinator/Front Office
My Dental - Southbridge Family Dental —Southbridge, MA
- $21 - $23 an hour
- Part-time
- Bilingual
- Spanish
- Dental office
- Health insurance
- Dental insurance
Quick Apply
Dispatcher| Scheduler | Travel Coordinator | 2nd Shift
Lindsey Limousine, Inc. —Windsor, CT
- $50,000 - $60,000 a year
- Full-time
- Computer literacy
- English
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
1d
Customer Care Coordinator
TruGreen Limited Partnership —Chicopee, MA
- $18 - $21 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
- Paid training
- Health insurance
Quick Apply
Patient Service/Front Desk Coordinator Part Time
MyEyeDr. —Northampton, MA
- $15.45 - $20.15 an hour
- Part-time
- Administrative experience
- Computer skills
- Communication skills
Customer Service Representative Area Rug Coordinator
Longo Carpet Cleaning —Agawam, MA
- $17 - $19 an hour
- Full-time
- Computer literacy
- Office
- Administrative experience
- Paid time off
Quick Apply
2d
Patient Service/Front Desk Coordinator
MyEyeDr. —Northampton, MA
- $15.45 - $20.15 an hour
- Weekends as needed
- Administrative experience
- Computer skills
- Communication skills
- Paid holidays
- Health insurance
Front Office Patient Coordinator
Beltone New England —Manchester, CT
- $19 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- HIPAA
- Paid holidays
- Disability insurance
Quick Apply

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Field Service Coordinator
New Communication Systems LLC dba ScentBridge —South Deerfield, MA
ScentBridge's scent diffusion systems integrate with commercial HVAC systems, and this position must effectively coordinate field technicians, understand HVAC…
$28.85 - $33.65 an hour
Quick Apply
9d
Assistive Technology Assessment Coordinator
Midstate ARC Inc —Meriden, CT
Offer ongoing technical support to clients, troubleshooting issues, and facilitating repairs or replacements as needed.
$20 - $25 an hour
Quick Apply

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CUSTOMER SERVICE/ACCOUNT COORDINATOR
Associated Graphics (AGI) —Columbus, OH
Ability to answer a high volume of calls and/or emails daily. Interpersonal and customer service skills. Educate customers on additional products and services.
Quick Apply
Patient Care Coordinator Assistant (Front Desk)
Westerville Healthcare Group —Columbus, OH
Keeping the front office and patient areas organized and efficient. Verifying insurance information and collecting patient payments.
$20 - $25 an hour
Quick Apply
4d

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Program Services Coordinator

Prime Home Health and Companion Care -
East Longmeadow, MA

Quick Apply

Job Details

Qualifications

Phone communication
Employee relationship building
High school diploma or GED
Video communication
Working with families
Telephone systems
Productivity software

Full Job Description

Description:

Program Services Coordinator

Position Summary

The Program Services Coordinator is responsible for coordinating client services, supporting admissions and service implementation, maintaining communication with clients, caregivers, families, referral partners, and internal team members, and helping ensure that services are delivered accurately, timely, and in accordance with agency standards. This position supports daily service coordination, documentation, schedule follow-up, client satisfaction, caregiver communication, and ongoing case management activities.

Essential Duties and Responsibilities

Coordinate client services from referral or service request through ongoing service delivery.
Assist with client admissions, onboarding, service start-up, and ongoing service coordination.
Maintain regular communication with clients, caregivers, family members, referral partners, and internal team members.
Monitor client schedules, service changes, caregiver availability, and continuity of care needs.
Assist with caregiver matching based on client needs, schedule requirements, location, and service expectations.
Track authorizations, service changes, documentation, and required follow-up items as assigned.
Respond to client, caregiver, and family concerns in a timely, professional, and solution-focused manner.
Coordinate with Scheduling Support to help resolve call-outs, open shifts, schedule changes, and coverage needs.
Maintain accurate and timely documentation in agency software and client records.
Support case management activities, including service monitoring, follow-up calls, updates, and care coordination communication.
Assist with quality assurance, client satisfaction, and caregiver retention efforts.
Participate in case reviews, staff meetings, training programs, and agency communication as requested.
Assist with orientation, onboarding, and training support for caregivers or office staff when requested.
Travel minimally, as needed, to support training, case management, client service needs, agency office coverage, community meetings, or operational support.
Maintain professional communication and positive working relationships with clients, caregivers, families, referral partners, and coworkers.
Follow agency policies, payer requirements, confidentiality standards, and documentation expectations.
Escalate service concerns, compliance concerns, or unresolved issues to leadership as appropriate.
Perform other duties as assigned.

Work Environment

This position primarily operates in an office or remote administrative environment, with occasional field-based activity as needed to support training, case management, client services, agency office coverage, or operational needs. Minimal travel may be required and will vary based on agency priorities and service needs.

Requirements:

Qualifications

High school diploma or equivalent required; associate degree or additional education in healthcare, human services, business, or related field preferred.
Minimum one (1) to two (2) years of experience in home care, healthcare, human services, customer service, scheduling, staffing, or care coordination preferred.
Strong organizational, communication, and customer service skills.
Ability to manage multiple priorities, changing schedules, interruptions, and time-sensitive requests.
Ability to work professionally with clients, caregivers, families, referral partners, and internal staff.
Strong attention to detail and ability to maintain accurate documentation.
Proficiency with Microsoft Office, email, phone systems, and agency software systems.
Valid driver's license and reliable transportation preferred, as minimal travel may be required based on agency needs.

Core Competencies Competency Description Client Service Excellence Uses a respectful, responsive, and client-centered approach to service coordination. Organization and Follow-Through Keeps service details, schedules, documentation, and follow-up items organized and current. Communication Communicates clearly and professionally with clients, caregivers, referral partners, and coworkers. Problem Solving Responds to service issues, schedule changes, and client concerns with practical solutions. Documentation Accuracy Maintains complete, timely, and accurate records in accordance with agency expectations. Team Collaboration Works cooperatively with Scheduling Support, Program Services staff, HR, Nursing, Billing, and leadership. Adaptability Responds effectively to changing client needs, staffing challenges, and operational priorities. Professionalism Represents the agency in a positive, dependable, and respectful manner. Physical Requirements

Ability to sit, stand, walk, bend, reach, drive, and use office equipment for extended periods.
Ability to communicate by phone, email, video, and in person as needed.
Ability to travel minimally to client homes, agency offices, training locations, or community settings as required by operational needs.
Ability to transport light training materials, files, or supplies up to 15 pounds.

Quick Apply

Refine Your Search

customer service coordinator jobs in indian orchard ma

Program Services Coordinator

Customer Service & Scheduling Coordinator Electrical Home Services

Customer Success Coordinator

Lia Toyota Wilbraham - Appointment Coordinator/Service BDC

SERVICE APPOINTMENT COORDINATOR

Customer Account Coordinator

Central Intake Coordinator

Intake Coordinator, PT

Customer Service & Sales Assistant/Coordinator

Front Desk/Treatment Coordinator (experience w/ Eaglesoft REQUIRED)

Dental Treatment Coordinator/Front Office

Dispatcher| Scheduler | Travel Coordinator | 2nd Shift

Customer Care Coordinator

Patient Service/Front Desk Coordinator Part Time

Customer Service Representative Area Rug Coordinator

Patient Service/Front Desk Coordinator

Front Office Patient Coordinator

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