Top 17931 Product support Jobs in Indiana

Support - Product Support Specialist
Aline —Indiana
- $50,000 a year
- Weekends as needed
- Remote
- Microsoft Outlook
- Mid-level
- SQL
Quick Apply
New Product Introduction Operations Support - M - F 8:00am - 5:00pm
Beckman Coulter Life Sciences —Indianapolis, IN
- Full-time
- Remote
- High school diploma or GED
- Continuous improvement
- Travel
- Health insurance
- Dental insurance
8d
Materials Manager
DeKALB Molded Plastics —Butler, IN
- From $75,000 a year
- Extended hours
- 5 years
- DOT physical examination
- ERP systems
- Health savings account
- Health insurance
Quick Apply
Product Manager - Personal Lines
Indiana Farmers Insurance —Indianapolis, IN
- Full-time
- Hybrid work
- 7 years
- Marketing
- Finance
- Free parking
- Disability insurance
Pattern Maker
Pivot Marine Group —Elkhart, IN
- $25 - $35 an hour
- Full-time
- Ability to lift 50 pounds
- Computer skills
- In-person
- Health insurance
- Dental insurance
Quick Apply
Manufacturing Cost Accountant
BULLDOG BATTERY —Wabash, IN
- From $70,000 a year
- Full-time
- Mid-level
- Office
- 3 years
- Health savings account
- Paid holidays
Quick Apply
10d
Safety Coordinator 1st Shift
Indiana Packers Corporation —Delphi, IN
- From $24.67 an hour
- Overtime
- Bilingual
- 5 years
- Public speaking
- Health savings account
- Health insurance
Quick Apply
Full and Part-time Class A CDL Driver
ACV Auctions —Fort Wayne, IN
- $18 an hour
- Weekends as needed
- DOT physical examination
- English
- CDL A
- Paid jury duty
- AD&D insurance
Quick Apply
Farm Lines Underwriter II
Indiana Farmers Insurance —Indianapolis, IN
- $60,000 - $80,000 a year
- Full-time
- Hybrid work
- Mid-level
- Bachelor's degree
- 2 years
- Free parking
- Disability insurance
Manufacturing Engineering Manager
Parker Hannifin Corporation —Jeffersonville, IN
- $97,750 - $170,000 a year
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid parental leave
- Paid holidays
Quick Apply
Department Manager - Machining & Assembly
JW HICKS INCORPORATED —Knox, IN
- From $90,000 a year
- 5 years
- Experience equivalent to degree accepted
- Manufacturing
Instrumentation & Electrical Technician
Linde Gas US —Chesterton, IN
- Overtime
- Background check
- 5 years
- Computer literacy
- Health savings account
- Paid holidays
Quick Apply
Infusion RN Full-Time
Unity Physicians Hospital —Mishawaka, IN
- Full-time
- Nursing
- RN License
- Hospital
Quick Apply
Pharmacist - Per Diem (PRN) Open Door Pharmacy
VytlOne —Muncie, IN
- $74 - $75 an hour
- Online Application
- Mid-level
- Bachelor's degree
- Patient care
- Mileage reimbursement
- Paid time off
Quick Apply
9d
CDL Class A Truck Driver
Kilwins Chocolates Franchise —Westfield, IN
- $28 - $32 an hour
- Overtime
- Customer service
- CDL A
- Mid-level
- Travel reimbursement
Quick Apply
10d
Quality and Food Safety Manager
Ring Container Technologies —Lebanon, IN
- From $85,000 a year
- Full-time
- 5 years
- Data analysis skills
- Bachelor's degree
- Health savings account
- Health insurance
Quick Apply
Sr Buyer/Project Manager
Elkhart Brass —Elkhart, IN
- $65,000 - $70,000 a year
- Full-time
- Office
- Bachelor's degree
- Conflict management
- Health savings account
- Health insurance
Quick Apply
Quality Engineer
Deloro Stellite —Goshen, IN
- $83,000 - $90,000 a year
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
8d
Assembly Worker
Dauch —Bluffton, IN
- Full-time
- Manufacturing
- Entry level
Quality/Metallurgical/ Materials Engineer II
Portland Forge —Portland, IN
- Full-time
- Mid-level
- Ability to lift 50 pounds
- Analysis skills
- Health savings account
- Health insurance
Quick Apply

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Support - Product Support Specialist

Aline -
Indiana

Quick Apply

Job Details

Full-time
$50,000 a year

Qualifications

Customer relationship building
Microsoft Outlook
De-escalation techniques
Conflict de-escalation
SQL
Database software proficiency

Full Job Description

Aline is the bridge between senior care and technology, built to strengthen connection where it matters most. Our all-in-one platform brings together sales, marketing, operations, and engagement tools, empowering senior living communities to work smarter, communicate clearly, and deliver care with heart.
Rooted in industry expertise and born from the merger of leading solutions, Aline serves as a unifying force across the senior care space. We help communities across the country streamline processes, enhance resident and family engagement, and stay aligned through every stage of care.
That’s why everything we build is designed to support stronger collaboration, seamless workflows, and more meaningful experiences for residents, families, and care teams alike.

The Product Support Specialist contributes to the success of ALINE by ensuring that ALINE software users are provided with timely support and solutions and reinforcing the company's commitment to an empathy-based customer experience. This role is responsible for resolving complex, specialized, and escalated issues to support a specific functional area or product vertical.

Responsibilities

Further classifies, understands, documents, and resolves customer support inquiries.
Provides support, education, and coordination for internal and external users.
Uses the following communication standards and techniques to engage with customers:
Connect: Be lively, be engaging, be human. Something as simple as a friendly introduction can dramatically soften the tone and emotion of their response. Help them feel we practice the “empathy” that we preach in prospect-centered sales.
Untangle: Seek to clarify and understand the details of their issue rather than offering quick, generic solutions. Help them feel they are “being heard”.
Resolve: Provide timely, specific solutions. Seek to resolve the core issue at hand, rather than symptoms of the issue, which will likely continue to occur. Help them feel they are valued as a customer.
Maintains responsibility for customer support tickets until they are resolved.
Configures and troubleshoots software solutions according to customer specifications, operating processes/procedures, industry best practices, and project timelines.
Provides recommendations to customers and internal R&D teams to prevent the recurrence of common issues and decrease implementation/support efforts.
Escalates support issues to development teams as needed.
Enters and updates support activities, tickets, and knowledgebase articles in ALINE support portals and communication platforms.
Maintains a working knowledge of relevant functional area best practices and procedures.
Participates in customer experience/onboarding projects by formatting/preparing/entering data, creating reports, and completing configuration and software/hardware installations.
Provides phone and email support on weekends and after hours as needed/as scheduled.
Obtain a high level of understanding in one or more ALINE product verticals.
Meets or exceed performance metrics such as ticket resolution time and customer satisfaction.
Maintains a positive and professional demeanor in all customer interactions, representing the company's values and culture effectively.

Skills and Eligibility Requirements

Associates or bachelor’s degree, or proven experience in customer support/service or technical support/software analysis required; 1 (one) to 2 (two) years.
Proficiency in troubleshooting complex software issues.
Familiarity with relational databases and SQL fundamentals.
Strong time management skills.
Tenacity in pursuing problem solving and thinking critically.
Adaptability, willingness to learn, and self-motivated.
Proficiency in MS Office products, especially Outlook, PowerPoint, Word and Excel.
Empathy, calming presence, and the ability to "read" customers.
Conflict Resolution: Ability to de-escalate and find solutions diplomatically.

Quick Apply

Refine Your Search

product support jobs in indiana

Support - Product Support Specialist

New Product Introduction Operations Support - M - F 8:00am - 5:00pm

Materials Manager

Product Manager - Personal Lines

Pattern Maker

Manufacturing Cost Accountant

Safety Coordinator 1st Shift

Full and Part-time Class A CDL Driver

Farm Lines Underwriter II

Manufacturing Engineering Manager

Department Manager - Machining & Assembly

Instrumentation & Electrical Technician

Infusion RN Full-Time

Pharmacist - Per Diem (PRN) Open Door Pharmacy

CDL Class A Truck Driver

Quality and Food Safety Manager

Sr Buyer/Project Manager

Quality Engineer

Assembly Worker

Quality/Metallurgical/ Materials Engineer II

I want to receive the latest job alert for product support in indiana

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