Operations Manager, Asset Protection – Return Center Position Summary: As a key leader in our Return Center, you will champion data-driven decision-making and operational excellence to protect our people, property, and products. You will develop and execute asset protection strategies, ensure regulatory compliance, and foster a safe, secure, and efficient fulfillment environment.
Key Responsibilities:
- Leverage Data & Technology: Use data analytics and return center technologies to identify risks, analyze root causes, and implement solutions. Develop dashboards and visualizations to inform site leadership and drive performance.
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Drive Business Solutions: Recommend and implement process improvements to address complex fulfillment challenges, optimize operations, and support business growth. Build business cases for new initiatives with clear ROI or cost savings.
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Ensure Environmental & Regulatory Compliance: Support audits and regulatory visits, maintain compliance with environmental and safety standards, and integrate best practices into fulfillment processes.
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Maintain Operational Excellence: Document and improve standard operating procedures (SOPs) specific to ecommerce fulfillment, return center processes, ensuring alignment with enterprise strategy and site goals.
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Enhance Asset Protection: Lead investigations into security incidents, monitor for theft and shrinkage, manage access controls, and develop loss prevention strategies tailored to a high-volume, fast-paced fulfillment environment.
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Collaborate & Communicate: Partner with cross-functional teams, present data-driven insights to stakeholders, and prepare clear, actionable reports for site and regional leadership.
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Influence & Feedback: Guide and influence associates and leaders to adopt best practices, provide and receive feedback, and proactively address site needs.
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Ensure Employee Health & Safety: Oversee OSHA compliance, coordinate emergency response, design and communicate evacuation plans, and promote a culture of safety throughout the fulfillment center.
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Drive Process Improvement: Identify and resolve workflow bottlenecks, implement process enhancements, and coach team members on continuous improvement methodologies.
Qualifications:
- Strong analytical skills in data collection, root cause analysis, and problem-solving within a fulfillment or distribution environment.
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Proficiency in data visualization, dashboard creation, and data governance.
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Demonstrated experience in process improvement and operational efficiency in ecommerce or logistics settings.
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In-depth knowledge of asset protection, investigations, and security protocols for fulfillment centers.
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Excellent communication, presentation, and feedback skills, with the ability to influence at all levels.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $84,000.00 - $126,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Regional Pay Zone (RPZ) (based on location)
- Stock
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Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
2 years' experience in Retail, Supply Chain, or Manufacturing environment.
Option 1: Bachelor's Degree in Criminal Justice, Occupational Safety Management, Audit, or related field;, AND 1 years' experience in the field of Asset Protection, Audit, Investigations, or Environmental, Health and Safety within Supply Chain, Retail, and Manufacturing, or related field.
Option 2: 3 years' experience in the field of Asset Protection, Audit, Investigations, Safety or Environmental, Health and Safety within Supply Chain, Retail, Manufacturing, or related field.
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
1 or More Certifications such as Loss Prevention Certification (LPC), Certified Fraud Examiner (CFE), Associate Safety Professional; Certified Safety Professional; or Non-degreed certifications Certified Safety Manager; or related.), Microsoft Office Suite; SharePoint and OneDrive
6719 W 350 NORTH, GREENFIELD, IN 46140-0000, United States of America
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
