Department
THE O'NEILL SCHOOL - IU INDY (IN-SPEA-IUINA)
Department Information
Through a combined offering of programs in nonprofit management, civic leadership, management, policy studies, media and public affairs, sustainability management, criminal justice and public safety, the Paul H. O'Neill School of Public and Environmental Affairs (O'Neill School) prepares students to make positive changes in their communities, their states, their countries, and their world. O'Neill School graduates lead the organizations that make and enforce laws, keep communities livable and safe, shape smart public policy, protect the planet and help our fellow citizens. A multidisciplinary institute within the O'Neill School, the Indiana University (IU) Public Policy Institute delivers unbiased research and data-driven, objective, expert analysis to help public, private, and nonprofit sectors make important decisions that directly impact quality of life in Indiana and throughout the nation. The O'Neill School operates as a core school model, with programs at 2 locations: Indianapolis and IU Bloomington.
Job Summary
Departmental-Specific Responsibilities
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Directs the operations of the Office of Student Services and its staff members in functions related to undergraduate and graduate education at O'Neill, including admissions and academic advising, retention, experiential learning opportunities and initiatives, and recording/recordkeeping services to prospective and current students.
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Develops and maintains operational policies and practices to ensure an effective student services environment. In collaboration with the Executive Associate Dean and Assistant Dean of Student Services develops strategic plan for undergraduate and graduate student services and programs.
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Collaborates with faculty to ensure staff advising efforts complement faculty advising and enhance student success opportunities.
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Creates systems to give students meaningful advice regarding entry into the school, and creation of an academic plan of study in collaboration with Career Services.
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Coordinates efforts to provide students with meaningful opportunities for extramural and experiential learning.
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Supervises staff assigned to academic and extracurricular advising, admissions support, and recording / recordkeeping. Hires and trains. Manages workload, workflow, and performance.
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Manages all undergraduate and graduate admissions and recording services.
General Responsibilities
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Provides highest level of operational leadership and coordination of assigned staff members to define student services methodologies and standards; provides direction and guidance on high priority student services projects/initiatives.
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Establishes short-term business plans and long-term operational objectives, including managing project timelines/deliverables and developing resource plans for multi-project/multi-phase student services initiatives.
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Conducts a variety of personnel actions to include, but not limited to hiring, promotion, performance management, and dismissal.
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Manages high level assignments and allocation of student services resources, including negotiating and coordinating initiatives that involve staff in other departments/areas/teams; may coordinate large-scale student services projects with wide audiences in support of academic, wellness, inclusion, and safety initiatives.
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Makes budgetary recommendations/proposals based on resource needs and ensures cost containment.
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Researches and stays up-to-date on new industry student services standards, technologies, policies, and procedures; responsible for the implementation of new protocols/procedures to address business needs.
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Works collaboratively with other student services leaders across departments in recommending standards, best practices, and related policies/procedures.
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Prepares management reports and summaries for senior administration, executive, steering and advisory committees; acts as advisor to executive committees; serves on various university committees, communities of practice, and task forces related to student services.
Qualifications
Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.
EDUCATION
Required
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Bachelor's degree in law, public health, public affairs, counseling, social work, or a related field.
Preferred
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Master's degree in higher education student affairs or a related field.
WORK EXPERIENCE
Required
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4 years in student services, higher education student affairs, or related field.
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1 year of management experience in a relevant field.
SKILLS
Required
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Proficient written and verbal communication skills.
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Maintains a high degree of professionalism.
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Demonstrates time management and priority setting skills.
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Demonstrates a high commitment to quality.
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Excellent organizational skills.
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Excellent collaboration and team building skills.
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Effectively coaches and delivers constructive feedback.
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Instills commitment to organizational goals.
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Demonstrates excellent judgment and decision making skills.
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Effective conflict management skills.
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Builds and manages effective teams.
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Ability to influence internal and/or external constituents.
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Demonstrated ability to maintain confidential information.
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Demonstrates customer service skills.
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Possesses flexibility to work in a fast paced, dynamic environment.
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Ability to build strong partnerships with students and other university departments.
Working Conditions / Demands
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
Work Location
IU Indianapolis Campus
Benefits Overview
For full-time staff employees, Indiana University offers a wide array of benefits including:
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Comprehensive medical and dental insurance
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Health savings account with generous IU contributions
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Healthcare and dependent care flexible spending accounts
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Basic group life insurance paid by IU
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Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death and dismemberment insurance
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Base retirement plan with generous IU contributions, subject to vesting
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Voluntary supplemental retirement plan options
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Tuition subsidy for employees and family members taking IU courses
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10 paid holidays plus a paid winter break each year
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Generous paid time off plans
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Paid leave for new parents and IU-sponsored volunteer events
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Employee assistance program (EAP)
Learn more about our benefits by reviewing the IU Benefit Programs Brochure.
Job Classification
Career Level: Sr. Operational
FLSA: Exempt
Job Function: Student Services
Job Family: Student Services Generalist
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Posting Disclaimer
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Equal Employment Opportunity
Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.
Campus Safety and Security
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