Top 1115 Customer service Jobs in Inland Empire Ca

Supervisor, Transportation Network Management
Inland Empire Health Plan —Rancho Cucamonga, CA
- $80,059.20 - $106,059.20 a year
- Full-time
- Hybrid work
- Microsoft Word
- Mid-level
- Office
- Disability insurance
- Health insurance
Client Service Representative
Specialty Enzymes & Probiotics —Chino, CA
- $26 - $28 an hour
- Full-time
- Customer service
- Bachelor of Science
- Research
- Paid holidays
- Health insurance
Quick Apply
Ecommerce Specialist & Customer Service (Cross-Border)
Winheart Living INC —Ontario, CA
- $50,000 - $55,000 a year
- Email
- Word processing
- ERP systems
- English
- Paid holidays
- Health insurance
Quick Apply
Import Customer Service (Operation)
American Freight Logistics —City of Industry, CA
- $25 - $30 an hour
- Full-time
- No experience needed
- English
- Bachelor's degree
- Health insurance
- 401(k)
Quick Apply
Business Development Center (BDC) Representative
Fontana Chrysler, Dodge, Ram, Jeep —Fontana, CA
- $20 - $25 an hour
- Full-time
- Bilingual
- Background check
- Sales
- Wellness program
- Paid holidays
Quick Apply
Customer Support Associate
High Desert Connections —Rialto, CA
- $3,800 - $4,800 a month
- Full-time
- Background check
- In-person
- 1 year
- 401(k)
- Professional development assistance
Quick Apply
10d
Customer Service Representative
Fairway Staffing services Inc —Fontana, CA
- $19.50 - $20.00 an hour
- Full-time
- High school diploma or GED
- Typing
- In-person
- Dental insurance
Quick Apply
Customer Service Attendant
Gateway Express Car Wash —Riverside, CA
- $17 - $19 an hour
- Part-time
- Sanitation
- Entry level
- Paid training
- Employee discount
Quick Apply
Customer Service Management Trainee
Uline —San Bernardino, CA
- $29 - $34 an hour
- Full-time
- Pass drug screening
- Bachelor's degree
- Leadership
- Paid holidays
- Health insurance
20h
Remote Customer Service Representative
KPS Alarms, Inc —Riverside, CA
- Full-time
- Remote
- English
- Organizational skills
- Typing
Call Center Representative
University of California, Riverside —Riverside, CA
- $25.38 - $35.97 an hour
- Overtime
- Mid-level
- US work authorization
- Medical terminology
Front Desk Agent
Residence Inn Ontario —Ontario, CA
- $18 - $19 an hour
- Computer literacy
- Residential
- Hotel
Customer Service Associate I
Dollar Tree —Rancho Cucamonga, CA
- $17.00 - $17.50 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Customer Service Center Associate
Golden State Water Company —San Dimas, CA
- $23.28 - $37.36 an hour
- Bilingual
- Background check
- Writing skills
- Profit sharing
- Health savings account
Hotel Front Desk Agent
Fairfield Inn by Marriott —Rancho Cucamonga, CA
- $16.90 - $17.50 an hour
- Part-time
- Sales
- Hotel
- Cleaning
- Employee discount
- Flexible schedule
Quick Apply
Customer Service Representative
Motion Industries (MOT) —Riverside, CA
- $19.89 - $24.88 an hour
- Full-time
- Sales
- Computer literacy
- 3 years
- Paid holidays
- Health insurance
Quick Apply
Customer Service Representative
PLS —Ontario, CA
- $18.47 - $20.47 an hour
- Weekends as needed
- Ability to sit for extended periods
- Fair chance
- Financial services
- Health insurance
- Dental insurance
Quick Apply
Cashier/Customer Service
Three Sisters Travel Center —Fontana, CA
- Part-time
- Inventory management
- Basic math
- US work authorization
- Flexible schedule
Quick Apply
8d
Customer Service Representative
Sea To Land Logistics —Ontario, CA
- $22 - $24 an hour
- Full-time
- Computer skills
- Communication skills
- Entry level
Quick Apply
Customer Service Rep
NATIONAL CONSTRUCTION RENTALS —Fontana, CA
- $22 an hour
- Microsoft Outlook
- Mid-level
- High school diploma or GED
Quick Apply

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Supervisor, Transportation Network Management

Inland Empire Health Plan -
Rancho Cucamonga, CA

Apply Now

Job Details

Full-time
$80,059.20 - $106,059.20 a year

Benefits

457(b)
Disability insurance
Health insurance
On-site gym
Dental insurance
Flexible spending account
Vision insurance
Opportunities for advancement
Life insurance

Qualifications

Road transportation operations
Team leadership
Standard Operating Procedures (SOPs) implementation
Operational management
Coaching
Performance management strategy
Company vehicle operation
Driver's License
Policy & process development
Vendor relationship management
Logistics vendor relationship management
Healthcare policy implementation
Standard operating procedures (SOPs)
Policy Development
Stakeholder relationship building
Standard operating procedures drafting

Full Job Description

Overview:

What you can expect!

Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an authentic experience!

The Supervisor, Transportation Network Management is responsible for managing day-to-day transportation unit operations to ensure compliance, service quality, and member satisfaction. This role oversees provider performance through audits, inspections, scorecards, and action improvement plans (PIPs/CAPs), while ensuring Voice of Member initiatives and outreach programs are executed effectively. The Supervisor monitors billing investigations, credentialing enforcement, and quality assurance processes, running transportation provider, trip, and Quality Assurance reports to identify trends and issues. Additionally, the position facilitates Fraud, Waste, and Abuse signals by routing cases to Special Investigations Unit/Compliance through the Manager. The Supervisor also provides guidance and support to Team Members, ensuring adherence to standards, proper documentation, and effective issue resolution. This role requires strong organizational skills, attention to detail, and the ability to lead operational activities that support IEHP’s transportation strategy and member experience goals.

Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.

Additional Benefits:

Perks

IEHP is not only committed to healing and inspiring the human spirit of our Members, but we also aim to match our team members with the same energy by providing prime benefits and more.

Competitive salary
State of the art fitness center on-site
Medical Insurance with Dental and Vision
Life, short-term, and long-term disability options
Career advancement opportunities and professional development
Wellness programs that promote a healthy work-life balance
Flexible Spending Account – Health Care/Childcare
CalPERS retirement
457(b) option with a contribution match
Paid life insurance for employees
Pet care insurance

Key Responsibilities:

Manage Assigned-Representative Contact Operations: Publish assigned provider and facility contacts for Representatives, ensure availability and backup coverage, and monitor adherence to response and resolution Service Level Agreements. Maintain accurate documentation and trigger escalations per protocol to ensure timely issue resolution and service continuity.
Monitor Provider Performance and Implement Action Improvement Plans: Review monthly scorecards, initiate and track Performance Improvement Plans (PIPs) and Action Improvement Plans, and address recurring compliance issues. Remediate grievance trends with contracted transportation providers and facilities to maintain quality and regulatory standards.
Lead Investigations and Ensure Billing Integrity: Conduct investigations into provider and rideshare discrepancies, compile decision-ready cases, and implement measures to reduce Accounts Payable rework and improve first-pass payment accuracy.
Coordinate Facility Liaison Activities and STO Governance: Oversee Representatives at high-volume facilities, train staff on booking, authorization, and STO changes, and promote portal adoption and rule adherence to improve operational efficiency.
Optimize Dispatch and Provide Tiering Inputs: Maintain day-to-day trip assignment hygiene by considering capacity, proximity, and vehicle type. Input tiering signals to improve on-time pickup/drop-off (OTP/OTD) and overall reliability.
Execute Voice of Member (VoM) Initiatives and Feedback Loop: Validate IVR/text triggers and configurations, monitor response rates, and translate insights into actionable improvements such as provider coaching, assignment adjustments, and policy clarifications. Funnel call center script and process issues to the Manager and QA Specialists for resolution
Facilitate Audits and Hybrid Inspections: Coordinate and track risk-based field audits (baseline 20% of providers per quarter) and virtual/in-person inspections. Validate documentation completeness and audit readiness to ensure compliance.
Perform any other duties as required to ensure Health Plan operations and department business needs are successful.

Qualifications:

Education & Requirements

Four plus (4+) years of experience in a combination of provider relations and transportation operations required
Two plus (2+) years of experience in people and/or process leadership, including coaching and performance management
Background in compliance policies, SOP development, and vendor/provider relationship management.
Preferred: Preferred experience in the following areas:
- Experience with managed care claims, encounters, and billing investigations
- Experience with Voice of Member (VoM) and Customer Experience (CX) programs, including IVR/text configuration, analytics, and closed-loop improvement processes
Associate’s degree in Business Administration, Public Administration, Healthcare Administration, or a related field from an accredited institution required
- In lieu of the required Associate’s degree, a minimum of two (2) years of additional relevant work experience is required for this position
- This experience is in addition to the minimum years listed in the Experience Requirements above
Bachelor’s degree in Business Administration, Public Administration, Healthcare Administration, or a related field from an accredited institution preferred
Lean Six Sigma and/or CHC certification preferred
Must have a valid California Driver’s license and valid automobile insurance
Must qualify and maintain driving record to drive company vehicles based on IEHP insurance standards of no more than three (3) points.

Key Qualifications

Knowledge and understanding in the following areas:
- NEMTAC standards and competency guidelines.
- Healthcare compliance standards, including CMS, DHCS, DMHC, and Medi-Cal transportation benefit regulations.
- Provider performance management frameworks, including scorecards and action improvement plans.
- Dispatch optimization principles and trip assignment best practices.
- Standard operating procedures for Standing Orders (STO), PCS forms, and credentialing enforcement.
- Basic principles of billing integrity and fraud detection protocols.
- Strong understanding of transportation workflows and the impact of missed or delayed trips on member experience.
- Familiarity with IEHP transportation policy, Medi-Cal regulations, and NEMT authorization processes preferred.
Intermediate proficiency in Microsoft Excel (pivot tables, VLOOKUP) and Word (policy documentation).
Ability to run and interpret trip-level and provider performance reports.
Familiarity with scheduling and dispatch platforms for trip assignment optimization.
Competence in using data analysis tools for KPI tracking and VoM analytics.
Basic knowledge of AP processes and assembling billing evidence packages.
Familiarity with provider portals and/or dispatching software.
Strong analytical and documentation skills for audits, billing investigations, and compliance.
Strong communication skills for policy interpretation and provider coaching.
Ability to build effective relationships with providers, facilities, and internal teams.
Problem-solving skills to resolve trip-level issues and operational challenges under time constraints.
High adaptability and organizational skills for managing multiple priorities in a fast-paced environment.
Attention to detail to ensure accurate documentation and compliance readiness.
Proven ability to collaborate with cross-functional teams, including AP, Finance, and Operations.

Start your journey towards a thriving future with IEHP and apply TODAY!

Work Model Location:

This position is on a hybrid work schedule. (Mon & Fri - remote, Tues - Thurs onsite in Rancho Cucamonga, CA.)

Pay Range: USD $80,059.20 - USD $106,059.20 /Yr.

Apply Now

Refine Your Search

customer service jobs in inland empire ca

Supervisor, Transportation Network Management

Client Service Representative

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Import Customer Service (Operation)

Business Development Center (BDC) Representative

Customer Support Associate

Customer Service Representative

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Customer Service Management Trainee

Remote Customer Service Representative

Call Center Representative

Front Desk Agent

Customer Service Associate I

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Customer Service Representative

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Customer Service Representative

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