Top 2005 Customer experience associate Jobs in Iowa

Customer Support Associate - Employee Assistance Program, Work-life
CVS Health —Iowa
- $18.50 - $38.82 an hour
- Full-time
- Remote
- Computer literacy
- Research
- Residential
- Health insurance
- Dental insurance
1d
Care Management Associate
CVS Health —Iowa
- $18.50 - $42.35 an hour
- Full-time
- Remote
- Microsoft Outlook
- Sales
- Research
- Health insurance
- Dental insurance
1d
Care Management Associate, Engagement Hub
CVS Health —Iowa
- $18.50 - $38.82 an hour
- Weekends as needed
- Remote
- Microsoft Word
- Spanish
- Microsoft Excel
- Health insurance
- Dental insurance
7d
Customer Support Associate
Unco DataSystems —Iowa
- $50,000 - $60,000 a year
- Full-time
- Remote
- Background check
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
9d
Member Resolution Associate/Retention - 100% Remote
Frontdoor —Des Moines, IA
- $16.63 an hour
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee stock purchase plan
- Disability insurance
13d
Workforce Associate
State of Iowa —Des Moines, IA
- $18.32 an hour
- Full-time
- Basic math
- Research
- Criminal background check
- Paid holidays
- Disability insurance
6d
Customer Experience Associate I
Conduent State Healthcare, LLC —Iowa
- $18 an hour
- Email
- Computer literacy
- High school diploma or GED
- Analysis skills
- Paid training
- Paid holidays
5d
Implementation Associate
IMT Insurance —West Des Moines, IA
- $53,000 - $67,000 a year
- Online Application
- Hybrid work
- Organizational skills
- Communication skills
- Entry level
- Disability insurance
- Health insurance
13d
Program Support Associate
State of Iowa —Atlantic, IA
- Online Application
- Mid-level
- Office
- Administrative experience
- Paid holidays
- Employee discount
2d
Clinic Experience Associate
ROCK VALLEY PHYSICAL THERAPY CENTER —Blue Grass, IA
- Full-time
- Clinic
- Entry level
- Health insurance
- 401(k)
Quick Apply
Private Banking Associate I - Cedar Rapids
Bankers Trust —Cedar Rapids, IA
- $24 - $28 an hour
- Full-time
- Hybrid work
- Writing skills
- Research
- Office
- Paid parental leave
- Health insurance
Property Associate
US AMR-Jones Lang LaSalle Americas, Inc. —Des Moines, IA
- $25 - $31 an hour
- Online Application
- Bachelor of Science
- Office
- Administrative experience
- Paid parental leave
- Paid holidays
Quick Apply
8d
Public Service Associate
City of Cedar Rapids, IA —Iowa
- $18.90 - $21.94 an hour
- Part-time
- High school diploma or GED
- 1 year
- Communication skills
- Paid parental leave
- Paid holidays
Account Associate - State Farm Agent Team Member
Reyna Immerfall - State Farm Agent —Ankeny, IA
- $55,000 - $80,000 a year
- Full-time
- Sales
- Office
- Organizational skills
- Disability insurance
- Paid time off
Quick Apply
Sales Associate
Advantage Pro INC. —Eldora, IA
- $31,405.46 - $71,864.64 a year
- Full-time
- Sales
- Basic math
- Windows
Quick Apply
Bilingual In-store sales associate
Clarity Enterprises Inc. —Newton, IA
- $700 - $1,800 a week
- Weekends as needed
- Bilingual
- Background check
- 18 years or older
- Paid training
- Flexible schedule
Quick Apply
20h
Bakery Associate
Iowa Orchard —Urbandale, IA
- $15 - $19 an hour
- Temporary
- Background check
- Bakery
- Entry level
- Paid training
- Employee discount
Quick Apply
Warehouse Associate
Building Products Inc —Council Bluffs, IA
- $18 - $20 an hour
- Full-time
- Forklift
- Warehouse
- Computer skills
- Profit sharing
- Paid holidays
Quick Apply
Fine Jewelry Sales Associate
Christopher's Fine Jewelry & Rare Coins —West Des Moines, IA
- $23 - $28 an hour
- 8 hour shift
- Background check
- Sales
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Deli Associate
DeWitt Travel Mart —DeWitt, IA
- $10 - $13 an hour
- 8 hour shift
- Inventory management
- Quick service & fast food restaurant
- US work authorization
- Paid training
- Paid time off
Quick Apply

I want to receive the latest job alert for customer experience associate in iowa

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer experience associate jobs near iowa

Customer Service Representative jobs in Iowa

Warehouse Associate jobs in Council Bluffs, IA

Account Representative jobs in Ankeny, IA

Construction Sales jobs in Miami, FL

Sales Associate jobs in Anaheim, CA

Sales Associate jobs in Clarksville, TN

Sales Associate jobs in Kissimmee, FL

Associate Degree jobs in Alabama

Sales Associate jobs in Honolulu, HI

Clinical Associate jobs in Oakland, CA

Clinical Associate jobs in Medford, MA

Clinical Research Coordinator jobs in Stanford, CA

Clinical Research Nurse jobs in Saint Petersburg, FL

Clinical Associate jobs in Maricopa, AZ

Associate Degree Computer Science jobs in New Jersey

Clinical Associate jobs in Reisterstown, MD

Associate Degree Psychology jobs in Chicago, IL

Banking Associate jobs in Buffalo, NY

Banking Associate jobs in San Diego, CA

Entry Level Banking jobs in Texas

Customer Support Associate - Employee Assistance Program, Work-life

CVS Health -
Iowa

Apply Now

Job Details

Full-time
$18.50 - $38.82 an hour
1 day ago

Benefits

Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance

Qualifications

Computer operation
Research
Desktop applications
Productivity software

Full Job Description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

We are looking for high-performing individuals to deliver an enhanced customer service experience, to join our team. This team will support members as their front-door to Mental Health Wellbeing. The Chat Specialist Agent will be responsible for monitoring and responding to inbound messages and outbound calls to support our provider services. Our goal is to deliver an integrated experience across the breadth of Ready For Life, Behavioral Health, Medical products, and Placement services to ensure every member and their families get the right support for their unique mental wellbeing needs. The agent will support the chat automation process to ensure the members are led to a successful service to fulfill the inquires presented. The agent will work seamlessly with the AI chatbot to deliver a combination of human interaction and AI transaction.

Role Overview

Schedule: shift will be provided when offer is extended.
- - Schedules may be adjusted based on business need
Training Requirements: First six weeks of employment will be training on Monday-Friday 9:00AM-5:30PM EST
Holiday/PTO Requirements: As a 24-hour chat center operation, we will treat holidays as normal working business days, unless you have been approved for time off. This means you would work your normal shift if the Company Observed Holiday falls on your normal workday.
Fully remote role and is able to work anywhere in the U.S.

What you will do

Promptly responds incoming chats within the standard greeting approved timeframe.
Determines purpose of incoming chat by focusing on the members written messages and interacting with callers and provides resources through chat and email.
Assesses client’s needs; researches and structures communication by information members regarding pertinent EAP/Work life services and resources.
Recognizes crisis situations and evaluates for needed action to minimize risk.
Performs appropriate research in internal databases and online to identify potential providers and resources.
Enters member information into the appropriate EAP system to initiate the case and documents comments and information thoroughly and professionally. Maintains accurate and complete internal documentation of required information that meets risk management and regulatory requirements.
Agent will triage calls in a in a professional and timely manner if needed.
Communicates effectively with all internal stakeholders.
Makes outbound calls as appropriate to identify and assist with securing member resources and/or services.
Provides miscellaneous support functions including administrative support, follow-up calls, and other duties as assigned.
Compliance with Policies and Regulatory Standards.
Protects the confidentiality of member information and adheres to enterprise policies, and EAP and Worklife policies and procedures.
Resolves complex issues without or with limited management intervention.
Outreach Providers to link services requested by members.

Required Qualifications

1-3 years' customer service experience.
Basic computer knowledge.
Proficiency in all Microsoft Office Applications.

Workspace Requirements

Technical Requirement for personal residential internet service. Recommended Technical requirements when obtaining your own residential internet service:
Select an internet service that is either broadband or fiber (e.g., Verizon Fios, Comcast).
Select a minimum of 25mbps/3mbps. Remember, the higher the speed, the faster your internet. A hardwired connection is required (ethernet connection); a wireless connection will introduce the risk of performance degradation.
Consider the internet usage of others in the household during your scheduled working hours. You may need to obtain a higher speed internet connection so your ability to perform your work is not affected. Streaming video content and gaming will significantly reduce the amount of bandwidth available for your corporate equipment.

Preferred Qualifications

Experience in a call center environment.
Mental health and human services background preferred
Experience working in RFL/Employee Assistance Program
Associate's or bachelor’s degree in a social, psychological or human service field or equivalent experience preferred

Education

High School Diploma or equivalent

Anticipated Weekly Hours

Time Type

Full time

Pay Range

The typical pay range for this role is:

$18.50 - $38.82

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 07/29/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Apply Now

Refine Your Search

customer experience associate jobs in iowa

Customer Support Associate - Employee Assistance Program, Work-life

Care Management Associate

Care Management Associate, Engagement Hub

Customer Support Associate

Member Resolution Associate/Retention - 100% Remote

Workforce Associate

Customer Experience Associate I

Implementation Associate

Program Support Associate

Clinic Experience Associate

Private Banking Associate I - Cedar Rapids

Property Associate

Public Service Associate

Account Associate - State Farm Agent Team Member

Sales Associate

Bilingual In-store sales associate

Bakery Associate

Warehouse Associate

Fine Jewelry Sales Associate

Deli Associate

I want to receive the latest job alert for customer experience associate in iowa

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected