Top 49 desktop support technician Jobs in iowa

IT Support Desk Technician
The 20 —Cedar Rapids, IA
- Office
- Ability to sit for extended periods
- 1 year
- Health savings account
- Health insurance
8d
Help Desk Technician
Robinson Inc —Altoona, IA
- On call
- Computer Science
- Mid-level
- Office
Quick Apply
Computer Support
ATC —Des Moines, IA
- Contract
- Google Workspace
- Mid-level
- Bachelor's degree
Desktop Support
ATC —Des Moines, IA
- Contract
- Google Workspace
- Mid-level
- Bachelor's degree
IT Support
ATC —Des Moines, IA
- Contract
- Google Workspace
- Mid-level
- Bachelor's degree
System Support Tech
WASHINGTON COUNTY HOSPITAL AND CLINICS —Washington, IA
- Full-time
- Computer literacy
- HIPAA
- Experience equivalent to degree accepted
Quick Apply
Assistant Technology Director
Greene County CSD —Jefferson, IA
- Part-time
- School experience
- Google Workspace
- Computer literacy
IT Support Technician
Versova —Des Moines, IA
- Full-time
- Background check
- Computer science
- Computer Science
- Health savings account
- Paid holidays
Quick Apply
IT Support Desk Engineer II
HEARTLAND BUSINESS SYSTEMS LLC —West Des Moines, IA
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Conflict management
- On-the-job training
Quick Apply
IT Support Technician - Level 1
Landus —Des Moines, IA
- Computer science
- Computer Science
- Bachelor of Science
Quick Apply
IT Technical Support Representative
Waldorf University —Forest City, IA
- Extended hours
- Mid-level
- Residential
- University
- Disability insurance
- Dental insurance
Quick Apply
PC/Audiovisual Technician
Indian Hills Community College —Ottumwa, IA
- $20.41 - $24.39 an hour
- Full-time
- Mid-level
- Mentoring
- Associate's degree
- Paid holidays
- Disability insurance
11d
PC Support Technician ? Laboratory & Desktop Support
American IT Solutions Inc —Ames, IA
- $30 an hour
- Full-time
- Laboratory experience
- Mid-level
- 3 years
Quick Apply
1d
Information Services Technician
Stanley Consultants —Muscatine, IA
- Full-time
- Hybrid work
- Mid-level
- Office
- Windows
- Profit sharing
- Health savings account
Quick Apply
Assistant Technology Director
Greene County Community School District —Jefferson, IA
- Full-time
- School experience
- Google Workspace
- Computer literacy
IT Support Technician
Cogent, Inc. —Cedar Rapids, IA
- Full-time
- Google Workspace
- Mid-level
- Office
- Profit sharing
- Paid holidays
Quick Apply
IT Support Technician – Level 2
Landus —Greene, IA
- On call
- Computer science
- Computer Science
- Bachelor of Science
Quick Apply
Desktop Support Technician
RL Canning —Des Moines, IA
- $45,000 - $50,000 a year
- Full-time
- Customer service
- Mid-level
- Windows
- AD&D insurance
- Paid holidays
3d
IT Support Specialist
Bank Iowa —West Des Moines, IA
- Mid-level
- Associate's degree
- Communication skills
- Profit sharing
- Wellness program
Quick Apply
3d
Deskside Support Technician
Pomeroy —Council Bluffs, IA
- $24 an hour
- Full-time
- Inventory management
- Ability to walk for extended periods
- Basic math
- Paid holidays
- Health insurance
Quick Apply
5d

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IT Support Desk Technician

The 20
Cedar Rapids, IA

Apply Now

Job Details

8 days ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Vision insurance
Opportunities for advancement

Qualifications

Phone communication
Client interaction via phone calls

Full Job Description

The 20 LLC is a nationwide Managed Service Provider (MSP) and MSP growth platform that partners with both general businesses and IT service companies across the country to deliver world-class technology solutions and support. We are passionate about fostering a collaborative, innovative environment where our team members and clients can thrive.

We are looking for a hard-working Information Technology Support Desk Technician to provide remote support to our clients nationwide. The right candidate will be responsible for providing technical support related to computer systems, hardware, software, applications, and more. This person will respond to tickets via a ticketing system, analyze the issues, isolate the problems, and implement the solutions. This person will be comfortable talking on the phone, supporting customers, and have a good general understanding of business technology.

This position is 100% onsite, in-office.

Responsibilities:

Identify, analyze, and resolve common technical issues, questions, and problems that occur in workstations, mobile devices, operating systems, software, hardware, and peripherals
Manage ticket queue to ensure timely resolution
Provide customer support using remote connection software
Provide thorough documentation on each customer interaction
Prioritize ticketing system flow by following SOPs and KB articles for resolution
Meet or exceed KPI goals
Troubleshooting of the following, though not limited to:
- Advanced desktop issues
- VPN connectivity
- Entry-level server support
- Hardware issues
- Line of business support

Requirements:

IT Fundamentals and A+ certifications, or equivalent professional experience
1+ year of professional help desk experience
Strong customer service skills
High attention to detail
Ability to follow instructions and policies
Ability to adapt to changing and fast-moving environments
Strong phone skills

Benefits:

Comprehensive benefits, including medical, dental, vision, supplemental coverage, plus HSA/FSA options
Competitive 401(k) participation with up to 4% contribution match
Certification reimbursement to support your continued development
Meaningful opportunities for advancement within a growing organization
A culture built on drive, accountability, collaboration, and excellence

Physical Requirements

This role primarily involves working in an office environment with regular use of a computer and phone. Candidates should be able to:

Sit or stand for extended periods
Use hands and fingers for typing and computer work

The statements contained in this job description are intended to describe the general nature and level of work being performed by associates assigned to the job. They are not intended to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the individual(s) holding this position.

Apply Now

Refine Your Search

desktop support technician jobs in iowa

IT Support Desk Technician

Help Desk Technician

Computer Support

Desktop Support

IT Support

System Support Tech

Assistant Technology Director

IT Support Technician

IT Support Desk Engineer II

IT Support Technician - Level 1

IT Technical Support Representative

PC/Audiovisual Technician

PC Support Technician ? Laboratory & Desktop Support

Information Services Technician

Assistant Technology Director

IT Support Technician

IT Support Technician – Level 2

Desktop Support Technician

IT Support Specialist

Deskside Support Technician

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