Top 24 Help desk technician Jobs in Irondale, Al

IT Support Technician - Service Desk
Brasfield & Gorrie, LLC —Birmingham, AL
- Full-time
- Construction site
- Writing skills
- Office
13d
IT Technician
BRADLEY ARANT BOULT CUMMINGS —Birmingham, AL
- Rotating shift
- Computer science
- Computer Science
- Mid-level
- Disability insurance
- Health insurance
5d
Help Desk Support - Tier 1
Express Oil Change & Tire Engineers —Birmingham, AL
- Full-time
- Entry level
Quick Apply
Tier 1 Help Desk Technician
Brook Valley Management, Inc. —Birmingham, AL
- Weekends as needed
- High school diploma or GED
- Travel
- Communication skills
IT Technician
Bradley Arant Boult Cummings LLP —Birmingham, AL
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
5d
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Vestavia Hills, AL
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Homewood, AL
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Helena, AL
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Bessemer, AL
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply
MAINTENANCE SERVICE TECHNICIAN - Stoney Brook
ARLINGTON PROPERTIES LLC —Fultondale, AL
- Weekends as needed
- Clean driving record
- Mid-level
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Facilities Maintenance Technician
Culton Companies Inc —Birmingham, AL
- Weekends as needed
- Mid-level
- Ability to lift 50 pounds
- Driver's License
- Paid parental leave
- Paid holidays
Quick Apply
MAINTENANCE SERVICE TECHNICIAN - Colina Hillside
ARLINGTON PROPERTIES LLC —Hoover, AL
- Weekends as needed
- Clean driving record
- Mid-level
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
MAINTENANCE SERVICE TECHNICIAN - Fitzroy
ARLINGTON PROPERTIES LLC —Birmingham, AL
- Weekends as needed
- Clean driving record
- Mid-level
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
3h
Maintenance Service Technician - Avenues of South Hoover
ARLINGTON PROPERTIES LLC —Hoover, AL
- Weekends as needed
- Clean driving record
- Mid-level
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply

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Tier 2/3 Technical Support - MSP
Evolv I.T. —Birmingham, AL
Own advanced root cause analysis and push permanent solutions—not temporary band-aids. Serve as a mentor and technical resource to lower-tier techs.
$50,000 - $65,000 a year
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Entry Level Customer Training Specialist – Traveling
Reynolds and Reynolds —Birmingham, AL
Must have reliable transportation as well as a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations…
$50,000 - $55,000 a year
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15h

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Service Desk Technician
Community Choice Financial Family of Brands —Dublin, OH
Experience performing basic network troubleshooting in an enterprise. Plans include dental, vision, short-term and long-term disability plans, supplemental life…
5d
Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
Quick Apply

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help desk technician jobs near irondale, al

IT Support Technician - Service Desk

Brasfield & Gorrie, LLC -
Birmingham, AL

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Job Details

Full-time
13 days ago

Qualifications

Bachelor's degree
IT department experience

Full Job Description

Responsibilities:

The IT Support Technician I will be a member of the Service Desk team, serving as the first point of contact for employees seeking technical assistance. This role involves triaging, troubleshooting, and resolving technology-related issues over the phone, via email, and through our ticketing system. The ideal candidate will be on the front lines of our commitment to providing exceptional service.

This key role is based on-site in our corporate office in Birmingham, Alabama OR Atlanta, GA.

Key Responsibilities:

Deliver Exceptional Service: Serve as the first point of contact for employees seeking technical assistance, ensuring a positive and supportive experience over the phone, via email, and through our ticketing system
Remote Assistance: Provide timely and effective remote technical support to employees on our construction jobsites and in corporate offices.
Business Partnership: Partner with internal teams to ensure IT support issues are resolved thoroughly and efficiently, serving as a trusted liaison between B&G technology users and the IT department.
Critical Thinking: Ability to go beyond just the apparent and available answer to do what it takes to satisfy the customer by being relentless and owning issues.
Trend Analysis and Improvement: Collaborate with internal teams to identify and analyze trends, identify root causes, and design effective support interventions that enhance user experience.
Onboarding Experience: Work with HR, hiring managers, and office IT technicians to ensure new employees have a smooth technical on-ramp with all necessary IT software and systems access prior to onboarding with our company.
Systems Maintenance: Engage in quarterly IT systems maintenance and monitor ticketing systems post-maintenance to ensure smooth operations.
Knowledge Management: Create and maintain comprehensive, relevant knowledge management articles, detailing troubleshooting steps and processes.
Software Installation Support: Assist employees with software installations using elevated admin privileges.
Ticket Management: Manage IT support ticket updates, escalations, and resolutions using help desk software to ensure timely and effective issue resolution.

Education - Skills - Knowledge - Qualifications & Experience:

Bachelor’s degree in MIS, IT, or related field required
1-3 years of experience in a customer-focused IT support role
Proficiency with Windows OS and Microsoft Office preferred

Skills and Attributes:

Excellent empathy, active listening, and resiliency
Finds fulfillment in their work through serving others.
Self-motivated with a hungry work ethic.
Proactive approach to problem-solving.
Ability to work well both independently and as part of a team.
Strong written and verbal communication skills.
Committed to learning, continuous improvement, and seeks feedback.
Calm under pressure with the ability to alleviate tension in high-stress situations.
Exhibits professionalism in communication, personal appearance, and etiquette.
Ability to identify, prioritize, and respond to incoming work based on impact and urgency

Our Vision in IT:
We are committed to being business partners dedicated to exceptional service and building our future. Join us in shaping the future of workplace technology, delivering outstanding support, and contributing to our shared success.

The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental, or similar duties which may be required from day-to-day. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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help desk technician jobs in irondale, al

IT Support Technician - Service Desk

IT Technician

Help Desk Support - Tier 1

Tier 1 Help Desk Technician

IT Technician

Now Hiring IT and Telecom Field Technicians

Now Hiring IT and Telecom Field Technicians

Now Hiring IT and Telecom Field Technicians

Now Hiring IT and Telecom Field Technicians

MAINTENANCE SERVICE TECHNICIAN - Stoney Brook

Facilities Maintenance Technician

MAINTENANCE SERVICE TECHNICIAN - Colina Hillside

MAINTENANCE SERVICE TECHNICIAN - Fitzroy

Maintenance Service Technician - Avenues of South Hoover

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