Top 80 Customer support representative Jobs in Irondequoit, Ny

Client Services Representative
PAYLOCITY CORPORATION —Pittsford, NY
- $25 an hour
- Full-time
- Office
- Bachelor's degree
- Ability to sit for extended periods
- Health insurance
- Dental insurance
Quick Apply
Life Safety Service Representative, Suppression
Johnson Controls —Rochester, NY
- $53,000 - $82,000 a year
- Full-time
- Mid-level
- Microsoft Office
- Contracts
- Paid holidays
- Health insurance
Quick Apply
7h
Verizon Customer Service Representative
NexCall Communications —Irondequoit, NY
- $875 - $1,200 a week
- Full-time
- Background check
- High school diploma or GED
- In-person
Quick Apply
10d
Customer Service Representative
Addman Engineering LLC —Ontario, NY
- $22 - $30 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Client Service Representative
Paychex —West Henrietta, NY
- $20 - $22 an hour
- Full-time
- Bachelor's degree
- Entry level
- Paid holidays
- Health insurance
Store Support
Home Depot —Rochester, NY
- $16.50 - $18.50 an hour
- Entry level
- Time management
Customer Service Representative (Printing Company)
TLF Graphics —Rochester, NY
- $18 - $22 an hour
- Full-time
- Computer literacy
- Office
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Physician Support Representative
University of Rochester —Rochester, NY
- $20.30 - $27.41 an hour
- Full-time
- Mid-level
- Outpatient experience
- Administrative experience
3d
Member Service Call Center Representative
Pittsford Federal Credit Union —Mendon, NY
- $50,000 - $52,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Quick Apply
Associate Field Service Technician - Monroe County, NY - Transport
Stryker —Rochester, NY
- $24.54 - $33.68 an hour
- Weekends as needed
- Clean driving record
- Inventory management
- High school diploma or GED
- Health savings account
- AD&D insurance
8d
Customer Experience Representative - Rochester Airport
Enterprise Mobility —Rochester, NY
- $19 an hour
- Part-time
- 18 years or older
- Administrative experience
- High school diploma or GED
- Paid time off
- On-the-job training
Patient Service Representative
Webster Eye Care Associates —Webster, NY
- $18 - $21 an hour
- Full-time
- Clinic
- In-person
- Communication skills
- Health insurance
- 401(k)
Quick Apply
18h
Customer Service Representative (CSR)
Weitsman Recycling Upstate Shredding —Rochester, NY
- From $19 an hour
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Office
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative Rochester, NY
Cosentino —Rochester, NY
- $20 - $23 an hour
- Email
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Health savings account
- Disability insurance
Quick Apply
Storage Customer Service Representative
U-Haul —Webster, NY
- $16 - $17 an hour
- Part-time
- Clean driving record
- Driver's License
- Driving
- Paid holidays
- Health insurance
Quick Apply
Veterinary Receptionist (Care Coordinator) - Ridgemont Animal Hospital
PetVet Care Centers —Rochester, NY
- $16 - $20 an hour
- 18 years or older
- Computer literacy
- High school diploma or GED
- Paid parental leave
- Health insurance
Quick Apply
Collision Shop Customer Service Representative
Bob Johnson Toyota —Rochester, NY
- $18 - $24 an hour
- Dealership
- Organizational skills
- Communication skills
- Paid holidays
- Disability insurance
Quick Apply
Member Service Representative
Pittsford Federal Credit Union —Mendon, NY
- $50,000 - $52,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Quick Apply
Veterinary Client Service Representative
Stone Ridge Veterinary Hospital —Rochester, NY
- $16 - $18 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Computer skills
- Continuing education credits
- Paid parental leave
Quick Apply
Patient Service Representative
Oak Orchard Health —Brockport, NY
- $20 an hour
- Spanish
- English
- Administrative experience
- Health insurance
- Dental insurance
Quick Apply

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Client Services Representative

PAYLOCITY CORPORATION -
Pittsford, NY

Quick Apply

Job Details

Full-time
$25 an hour

Benefits

Health insurance
Dental insurance
Vision insurance
401(k) matching

Qualifications

Bachelor's degree
Productivity software
Technical Proficiency

Full Job Description

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.

Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.

Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!

In-Office: This is a 100% in-office role based at our Rochester, NY location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.

Position Overview
As the Account Manager, I play a pivotal role in resolving client payroll and HR system challenges while fostering exceptional customer relationships through fundamental technical expertise. By effectively utilizing available resources and prioritizing issues, the Account Manager I deliver outstanding customer service. The role involves meeting performance metrics through a combination of inbound and outbound interactions, including phone conversations, Zoom meetings, and email exchanges. Serving as the primary point of contact within a dedicated client support team, the Account Manager assumes full responsibility for maintaining and enhancing client relationships.

Location: Rochester, NY

Compensation: $25.00/hour

Reports To: Client Services Team Lead

Schedule: In Office Monday - Friday, 9:00am - 6:00pm (EST)

Primary Responsibilities

Issue Resolution – Maintain consistent availability, manage workloads for optimal accessibility, effectively troubleshoot and resolve client issues, and escalate when necessary.
Client Focus - Champion clients' interests, delivering clear and effective resolutions. Collaborate with internal technical experts to provide optimal solutions.
Timely Solution Delivery - Prioritize successful and punctual solution delivery in line with client requirements and internal service metrics. Metrics include availability, outbound adherence, first call & case resolution, minimal escalations, and high client retention & satisfaction.
Leverage Resources - Appropriately leverage resources to source and validate answers, document issues while adhering to payroll policies, and ensure seamless client support. Embrace feedback and adapt behaviors as needed.
Continued Learning – Dedicated to personal and professional growth, stay current by completing educational courses and assigned training within designated timeframes.

Expectations

Dependability/Follow-Up: Proficiently multitask, respond promptly, and ensure timely follow-up.
Problem Solve: Skillfully troubleshoot and resolve issues using knowledge, resources, and qualitative and quantitative information.
Communication: Exhibit professional written and verbal communication consistently with internal and external stakeholders.
Guidance – Provide clients with guidance on HR and Payroll best practices, software change management, and alignment with Paylocity products.

Education and Experience
Required

Bachelor’s degree
Proficiency in Microsoft Office suite
Strong written communication skills for business correspondence.
Strong team player with attention to detail
Self-starter with the ability to handle multiple projects at once.
Essential skills: Analytical thinking, problem-solving, time management, communication, and decision-making.

Preferred

CPP, FPC, APA, and/or SHRM-CP certified
Experience in customer service or previous client interfacing role
Experience in payroll and/or call center environment

Physical requirements

Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.
Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously.

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.

We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact [email protected]. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.

The pay rate for this position is $25/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position offers a full range of benefits . This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers.

Quick Apply

Refine Your Search

customer support representative jobs in irondequoit, ny

Client Services Representative

Life Safety Service Representative, Suppression

Verizon Customer Service Representative

Customer Service Representative

Client Service Representative

Store Support

Customer Service Representative (Printing Company)

Physician Support Representative

Member Service Call Center Representative

Associate Field Service Technician - Monroe County, NY - Transport

Customer Experience Representative - Rochester Airport

Patient Service Representative

Customer Service Representative (CSR)

Customer Service Representative Rochester, NY

Storage Customer Service Representative

Veterinary Receptionist (Care Coordinator) - Ridgemont Animal Hospital

Collision Shop Customer Service Representative

Member Service Representative

Veterinary Client Service Representative

Patient Service Representative

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