COMMUNITY MANAGEMENT ASSOCIATE
If you have the experience and the qualifications as described below, and you are looking for a position where you can leverage your HOA and community management expertise, apply strong problem-solving skills, and contribute to a collaborative and engaging team, along with generous employee benefits, a positive workplace culture, and a flexible hybrid schedule, keep reading.
BENEFITS
Irvine Campus Housing offers a very generous employee benefits and retirement package as follows:
- Robust medical, dental and vision insurance for the employee and their dependents
- Option to participate in the 9/80 work schedule
- Hybrid work policy; provides up to 2 remote workdays (16 hours a week); based on the needs of the employee and department
- A Flexible Spending Account (FSA) to help reduce your taxes
- Life Insurance and Long-Term Disability for all eligible employees
- 403(b) plan with a matching component; a generous automatic component based on years of service; and the option of a 457-retirement plan
- Starting vacation time accrues 10 hours per month and sick time accrues 8 hours per month
- Several paid holidays
ANTICIPATED SALARY RANGE/STATUS
$70,304 - $90,000, Exempt Status
This range is provided as a general guideline and reflects what we reasonably expect to pay for this role at the time of posting. Actual compensation may vary depending on a variety of factors, including the candidate’s qualifications, and specific responsibilities of the role. Final compensation will be determined following a thorough assessment of the candidate’s background and the requirements of the position.
ABOUT THE JOB
Irvine Campus Housing Authority (ICHA) manages UC Irvine’s employee housing program. With an overarching goal of Building Community, the Community Management Associate is a team member of the ICHA Community Management Department, which is tasked with three key functions: providing guidance to University Hills community members with architectural applications, recreational amenities reservations, and general issues related to living in University Hills; working with the Homeowners Representative Board (HRB) on various initiatives, community events, and programs; managing the exterior of the townhome properties per the obligations of ICHA in the Ground Sublease; and implementing Rules and Regulations Enforcement as delineated in the Ground Sublease and its Exhibits.
Experience performing the responsibilities listed below is required for this position.
KEY RESPONSIBILITIES
- The Community Management Associate and Community Management Team are responsible for specific tasks and coordination of the Ground Sublease conditions in supporting the mission of ICHA’s Corporate Board of Directors and HRB
- This position includes managing the physical maintenance of the exterior of a single family attached townhome sub-community and related landscaping and management responsibilities for University Hills
- Collaborates with and guides the resident Homeowners Representative Board (HRB) with Architectural Review and related services, Homeowner Property Use and Maintenance oversight, Dispute Resolution, Common Area Landscape Maintenance, Rules Enforcement, and the development of a true sense of community in University Hills
- Join HRB subcommittees in planning and facilitating community events and functions
- Reporting to the Senior Community Management Associate of Community Management and Director of Community Management, the Community Management Associate is responsible for the proper, efficient, and timely performance of these tasks in accordance with ICHA governing documents, corporate policy and State and Federal Law
1. Administrative
- Maintain high assistance standards that consistently address resident needs through the promotion of solutions and resident self-empowerment
- Support all functions of the Community Management Department which fall within its related annual budget operations of approximately $1,500,000.00
- Attend monthly HRB and Committee meetings as required
- Present oral and written reports, proposals, and recommendations to Senior Community Management Associate and Director of Community Management
- Prepare annual budgets and special projects, as delegated
- Prepare meeting agendas and strong minute taking skills
- Develop and implement departmental policies and procedures
- Prepare department specific articles for newsletters, notifications, community, and the corporation’s web sites
- Contract negotiation and administration as delegated
- Contractor compliance, including management of vendors responsible for pest control, landscaping maintenance and corporate/community interface with the City of Irvine, UCI Police Department, OCFA, Campus Facilities Management and other UCI departments, as delegated
2. Community Assistance
- Provide field coordination and inspections to ensure community standards, rules enforcement, safety and other ICHA responsibilities are accomplished in accordance with Sublease policies
- Collaborate and facilitate the planning and implementation of ICHA participation in annual community meetings and events
- Be available to respond to community trouble requests and after hour emergencies to facilitate timely resolve of homeowner/resident concerns and asset protection
3. Homeowner Townhome Property Management
- Prepare the reserve study budget as delegated
- Vendor management including preparing scopes work, bidding and project oversight as delegated
- Understand reserve studies and funding; update reserve studies and manage component work as delegated
- Be available to respond to homeowners with Association maintenance requests
- Provide oversight of the maintenance easement responsibilities over the townhome building exteriors and common area landscaping as delegated
4. Architectural and Rules Enforcement
- Have a strong understanding of the permitting process
- Administration of ground sublease rules, regulations, and architectural standards in a fair and consistent manner and in accordance with policies and governing documents. Ability to interpret governing documents
- Liaison between owners, inspectors, and vendors on architectural/property improvement issues
- Prepare recommendations for revisions to architectural standards and related policy and rules
- Responsible for the implementation of policies
- HRB/Architectural Committee liaison – log property improvement applications/plans, send ICHA approved property improvement applications/plans to the HRB for review and once approved, send them back to the homeowners
- Participate in HRB/Architectural Committee meetings as necessary for the purpose of reviewing improvement projects, architectural appeals, and other pertinent issues
- Provide architectural reviews and make recommendations
- Work closely with corporate legal counsel as appropriate on matters related to architectural review, Property Use and Maintenance Regulations, enforcement, etc.
PRIMARY QUALIFICATIONS AND REQUIRED EXPERIENCE
Sufficient education, training and/or work experience to demonstrate possession of the following knowledge, skills, and abilities. Minimum qualifications are outlined below.
- Community, residential, and HOA management experience is required
- Excellent communication/Interface to foster a team environment relationship with homeowners, residents, guests, Committee members, the HRB, municipal, public, and emergency services agencies, various service vendors and corporation staff to ensure outstanding assistance and support
- Microsoft Office (Outlook, PowerPoint, Excel, and MS Word)
- Principles and practices of community management
- Understanding the necessary interfaces involving cultural and social needs of diverse groups and populations
- Contract negotiation and administration
- Principles of office administration, including budget and account management
- Work with advisory boards/committees and community groups
- Superior written and verbal communication skills
- Professional ability to deal with residents and renters under sometimes challenging circumstances
- Comfortable with broad parameters of responsibilities and tasks
- Ability to read and interpret architectural drawings/schematics
- Comfortable speaking, engaging, and working with diverse groups
- Highly developed organizational and project management skills; outstandingly accurate attention to detail
- Administrative report preparation, statements and correspondence preparation and analysis
- High level of integrity and confidentiality
- Principles of accounting management and project management
- Self-motivated and ability to work with minimal supervision
- Must follow and comply with all state and federal employment and fair housing laws
Education
- Bachelor’s degree preferred
- Professional credentials (CCAM, PCAM) preferred
Pay: $70,304.00 - $90,000.00 per year
Benefits:
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Education:
Experience:
- Property management: 2 years (Preferred)
- Community management: 2 years (Preferred)
Work Location: Hybrid remote in Irvine, CA 92617
