Top 5032 Customer experience manager Jobs in Irvine, Ca

Section Manager II, Customer Engagement
OCTA —Orange, CA
- $117,228.80 - $161,304.00 a year
- Full-time
- 5 years
- Bachelor's degree
- Contracts
Operations Manager (SNA)
CLEAR - Field —Santa Ana, CA
- $76,500 - $96,500 a year
- Weekends as needed
- Ability to walk for extended periods
- Mid-level
- 3 years
- Paid parental leave
- Paid holidays
Quick Apply
ADMINISTRATIVE ASSISTANT (CITY MANAGER'S OFFICE)
City of Newport Beach, CA —Newport Beach, CA
- $6,438.88 - $9,519.61 a month
- Online Application
- Clean driving record
- Microsoft Excel
- Customer service
7d
Supervisor, Reception & Guest Services
University of California, Irvine —Irvine, CA
- $39.16 - $59.35 an hour
- Full-time
- Background check
- Sales
- Mid-level
- Health insurance
- Retirement plan
14d
Customer Success Manager, Strategic
Tebra —Corona del Mar, CA
- $76,500 - $81,000 a year
- Email
- Remote
- Mid-level
- 1 year
- Communication skills
- Health insurance
- Work from home
Quick Apply
3d
Test Engineering Manager
Express Manufacturing, Inc. —Santa Ana, CA
- $110,000 - $135,000 a year
- Full-time
- 11+ years
- Research
- In-person
- Health insurance
- 401(k)
Quick Apply
Customer Service Operations Supervisor(Mandarin required)
Gofo Inc —Chino, CA
- $60,000 - $80,000 a year
- Full-time
- English
- Mid-level
- Office
- Health insurance
- 401(k)
Quick Apply
2d
Fabrication Project Manager
AKJOHNSTON Group —Anaheim, CA
- From $90,000 a year
- Full-time
- Background check
- Up to 50% travel
- Sales
- Health insurance
- Dental insurance
Quick Apply
Lead Installer
Drain Town Rooter —Mission Viejo, CA
- $30 - $45 an hour
- Full-time
- Clean driving record
- Management
- Construction site
- Fuel card
- Health insurance
Quick Apply
Branch Manager
PINE ENVIRONMENTAL SERVICES LLC —Fountain Valley, CA
- $100,000 - $115,000 a year
- Full-time
- Clean driving record
- Mid-level
- Office
- Paid holidays
- Health insurance
5d
Sales Manager - Promotional Products Industry
Promo Elec Inc —City of Industry, CA
- $50,000 - $100,000 a year
- Full-time
- Sales
- Mid-level
- 3 years
- Paid time off
- Flexible schedule
Quick Apply
Power Product Manager
Multiquip —Cypress, CA
- $90,000 - $125,000 a year
- Full-time
- Background check
- Marketing
- Engineering
- AD&D insurance
- Paid holidays
Quick Apply
Sales Coaching Lead
UCI, Inc. —Irvine, CA
- From $75,000 a year
- Full-time
- Sales
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
International Operations Manager
ARCHER CARGO —Cerritos, CA
- $80,000 - $100,000 a year
- Full-time
- Customer service
- 3 years
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
8d
Finance Manager (Mandarin-Speaking)
Reproductive Fertility Center —Corona, CA
- From $75,000 a year
- Full-time
- CPA
- Clinic experience
- Finance
- Disability insurance
- Health insurance
Quick Apply
Low-Voltage Manager for New Construction & Service
SFP —Orange, CA
- $25 - $40 an hour
- Full-time
- Bilingual
- Microsoft Word
- Background check
- Fuel card
- Paid holidays
Quick Apply
Veterinary Practice Manager
Animal Hospital of Walnut —Walnut, CA
- $65,000 - $75,000 a year
- Full-time
- OSHA
- Bachelor's degree
- Recruiting
- Continuing education credits
- Health insurance
Quick Apply
6d
Sales Support Lead
UCI, Inc. —Irvine, CA
- From $80,000 a year
- Full-time
- Customer service
- High school diploma or GED
- In-person
- Health insurance
- Dental insurance
Quick Apply
Machine Shop Manager
All American Racers —Santa Ana, CA
- $115,000 - $130,000 a year
- Full-time
- 7 years
- Microsoft Excel
- Ability to walk for extended periods
- Health savings account
- Health insurance
Quick Apply
Service Supervisor – California
Trumpf —Costa Mesa, CA
- $94,090 - $133,024 a year
- Full-time
- Engineering
- Microsoft Office
- Travel

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customer experience manager jobs near irvine, ca

Section Manager II, Customer Engagement

OCTA -
Orange, CA

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Job Details

Full-time
$117,228.80 - $161,304.00 a year

Qualifications

Staff supervision
Customer relationship building
Team supervision
CRM system proficiency

Full Job Description

Job Description

Section Manager II – Customer Engagement

Under general direction, oversees the Orange County Transportation Authority (OCTA) Customer Engagement section; oversees staff, consultants, and the contractor-operated Customer Information Center; ensures timely, accurate, accessible, multilingual, and customer-centered responses to inquiries, complaints, comments, compliments, and service requests received through phone, email, web, social media, in-person, and emerging digital channels; administers customer relationship management (CRM); and provides data-driven customer experience reports and improvements.

This is an exempt position in salary grade 220: Min - $117,228.80 Mid - $139, 276.80, Max - $161,304.00/annually. The starting salary will be within this range based on qualifications.

This posting will remain open until a candidate is selected.

What You’ll Do

Lead OCTA's Customer Engagement team, Customer Information Center, and customer service operations.
Oversee customer communications, CRM, reporting, and service improvement initiatives.
Manage staff, contracts, budgets, and cross-department collaboration.
Prepare reports for leadership and Board members.
Analyze customer feedback and performance metrics.

What We’re Looking For

Bachelor's degree or equivalent combination of education and experience.
Five years of customer relations experience, including two years of supervision.
CRM experience (Salesforce preferred) and strong leadership and communication skills.

Why you’ll Love it Here

Lead initiatives that improve the customer experience.
Make a meaningful impact serving the community.
Collaborative team environment with meaningful cross-agency partnerships.
Help keep Orange County moving—for everyone.

Join a team where innovation, integrity, and strategic thinking are valued.
Apply now to help shape the future of OCTA’s programs.

OCTA is an equal employment opportunity employer that recruits, hires, and promotes qualified people without regard to race, color, religion, creed, ancestry, national origin, age, sex, pregnancy, gender, gender identity and/or expression, sexual orientation, marital status, medical condition, disability, genetic information, military and veteran status, or other legally protected status.

Apply Now

Refine Your Search

customer experience manager jobs in irvine, ca

Section Manager II, Customer Engagement

Operations Manager (SNA)

ADMINISTRATIVE ASSISTANT (CITY MANAGER'S OFFICE)

Supervisor, Reception & Guest Services

Customer Success Manager, Strategic

Test Engineering Manager

Customer Service Operations Supervisor(Mandarin required)

Fabrication Project Manager

Lead Installer

Branch Manager

Sales Manager - Promotional Products Industry

Power Product Manager

Sales Coaching Lead

International Operations Manager

Finance Manager (Mandarin-Speaking)

Low-Voltage Manager for New Construction & Service

Veterinary Practice Manager

Sales Support Lead

Machine Shop Manager

Service Supervisor – California

I want to receive the latest job alert for customer experience manager in irvine, ca

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