Top 883 Customer experience analyst Jobs in Irving, Tx

Level II Salesforce Application Support Analyst
Yoh, A Day & Zimmermann Company —Irving, TX
- $56,000 - $85,000 a year
- Hybrid work
- Mid-level
- 3 years
- SQL
- Health savings account
- Disability insurance
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Merchandising Data Analyst
Michaels Stores —Irving, TX
- Full-time
- Merchandising
- Mid-level
- Office
- Health insurance
- Dental insurance
Credit Analyst
Harmony Bank —Dallas, TX
- Full-time
- Microsoft Excel
- Research
- Office
- Health savings account
- Health insurance
Quick Apply
Quality Assurance Analyst
Clifco Spice Sales, INC —Mansfield, TX
- From $22 an hour
- Weekends as needed
- Spanish
- Computer literacy
- English
- Paid holidays
- Health insurance
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12d
IT Analyst
GTS Technology Solutions —Plano, TX
- $40 an hour
- Full-time
- Hybrid work
- Background check
- School experience
- Computer Science
- Health savings account
- Health insurance
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5d
Senior Fraud & Risk Analyst
Woods & Co. Recruitment Pty Ltd —Dallas, TX
- $90,000 - $105,000 a year
- Call employer
- Office
- SQL
- Mentoring
- Health insurance
- Dental insurance
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SAP SD Functional Analyst (Onsite Only)
Noramtec Consultants Americas —Grand Prairie, TX
- $55 - $70 an hour
- Contract
- Computer science
- Computer Science
- Sales
- Paid holidays
- Health insurance
Quick Apply
9d
Associate Analyst - Retail Fuel Pricing
Sunoco LP —Dallas, TX
- Full-time
- Marketing
- Bachelor of Science
- Office
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HRIS Analyst
RailPros —Irving, TX
- Full-time
- Hybrid work
- System design
- Mid-level
- SQL
- Commuter assistance
- Health savings account
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Network Analyst/Technician
Matlen Silver —Texas
- Weekends as needed
- Inventory management
- System design
- Mid-level
- Health insurance
- Dental insurance
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4d
Actuarial Analyst - Insurance
WAHVE —Dallas, TX
- $40 - $75 an hour
- Part-time
- Remote
- SQL
- Analysis skills
- Bachelor's degree
- 401(k) 4% Match
- 401(k) matching
Business Sytems Analyst Consultant - Advisor Portal
PNC Financial Services Group —Farmers Branch, TX
- $75,000 - $137,500 a year
- Full-time
- 3 years
- Analysis skills
- Bachelor's degree
- Wellness program
- Health savings account
1d
SENIOR EPIC ANALYST-EPIC HOSPITAL BILLING
Methodist Health System —Dallas, TX
- Full-time
- 5 years
- System design
- Project management
SENIOR EPIC ANALYST-EPIC HOSPITAL BILLING 5k SIGN-ON BONUS
Methodist Health System —Dallas, TX
- Full-time
- 5 years
- Bachelor's degree
- Mentoring
Treasury Management Sales Analyst
Busey Bank —Frisco, TX
- $58,000 - $72,200 a year
- Full-time
- Mid-level
- Office
- Finance
- Profit sharing
- Wellness program
Quick Apply
Workday HRIS Analyst
ROMCO Equipment Company, LLC —Carrollton, TX
- Full-time
- Background check
- Office
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Cadence & Hello World Epic Analyst 5K Sign-On Bonus
Methodist Health System —Dallas, TX
- Full-time
- Computer Science
- Mid-level
- Bachelor's degree
Accounting and Finance Analyst (DFW)
Noramtec Consultants Americas —Fort Worth, TX
- $25 - $31 an hour
- Full-time
- Writing skills
- Research
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
5d
Infra Configuration Consultant (Mainframe Capacity and Performance Analyst)
PNC Financial Services Group —Dallas, TX
- $75,000 - $150,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Wellness program
- Health savings account
Application System Analyst Lead - MyChart
Christus Health —Irving, TX
- Full-time
- Microsoft Excel
- 5 years
- Travel

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customer experience analyst jobs near irving, tx

Level II Salesforce Application Support Analyst

Yoh, A Day & Zimmermann Company -
Irving, TX

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Job Details

$56,000 - $85,000 a year

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
401(k)
Employee assistance program
Vision insurance
Referral program

Qualifications

Customer communication
Incident management software
Direct client contact
Internal employee customer service
Customer relationship management (CRM) systems (technically supported)
Customer support ticket management
ServiceNow
Ticketing system technical support
Production troubleshooting

Full Job Description

Direct Hire | Irving, TX (Hybrid)

The Level 2 support resource should be able to resolve incidents; experience with SQL, log analysis, APIs, integrations, data troubleshooting, or system configuration.
The resource should be able to resolve common production issues, such as order failures, stuck or exception statuses, and integration-related problems.
MUST HAVE EXPERIENCE WORKING WITH SERVICENOW FOR TICKETING

The Application Support Analyst will provide production support for business-critical applications, ensuring system stability and enabling key business processes. This role serves as a primary support resource across multiple enterprise platforms, including CRM, order management, and warehouse management systems.
This position is responsible for delivering high-quality support to internal users by managing incidents, service requests, and inquiries through an ITSM platform. The Analyst will document issues, troubleshoot and resolve problems, and ensure adherence to SLAs and operational best practices.

Responsibilities

Collaborate with onshore and offshore teams to track and manage support activities on a daily and weekly basis
Provide production support for core enterprise applications, including CRM, OMS, WMS, and integration platforms
Manage and resolve incidents and service requests through an ITSM tool, ensuring SLA compliance
Perform intake, triage, and troubleshooting of user-reported issues; escalate complex problems as needed
Maintain accurate documentation of incidents, resolutions, and system performance metrics
Analyze recurring issues to identify root causes and recommend process or system improvements
Support system changes and releases while minimizing disruption to business operations
Monitor application performance, troubleshoot system issues, and ensure overall system reliability
Communicate effectively with users, providing updates and ensuring a high level of customer satisfaction
Adhere to IT standard operating procedures (SOPs) and security requirements
Assist in identifying gaps in systems or processes that may impact data accuracy or performance
Provide Level 1/2 support and coordinate with higher-level support teams for resolution
Contribute to continuous improvement initiatives and promote efficient support practices

Requirements

Bachelor’s degree in a technical field (or equivalent experience) preferred
3–4 years of hands-on experience in application or systems support
Experience supporting enterprise applications in distribution, supply chain, or similar environments preferred
Strong troubleshooting and problem-solving skills
Experience working with ITSM tools (e.g., ServiceNow or similar platforms)
Ability to support both remote and onsite users in environments with 100+ users
Strong organizational skills with the ability to prioritize and manage multiple tasks
Excellent communication and customer service skills
Ability to collaborate effectively with IT teams and business stakeholders

Estimated Min Rate: $56000.00
Estimated Max Rate: $85000.00

What’s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
Health Savings Account (HSA) (for employees working 20+ hours per week)
Life & Disability Insurance (for employees working 20+ hours per week)
MetLife Voluntary Benefits
Employee Assistance Program (EAP)
401K Retirement Savings Plan
Direct Deposit & weekly epayroll
Referral Bonus Programs
Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh’s hiring clients’ preferences. To learn more about Yoh’s privacy practices, please see our Candidate Privacy Notice: https://www.yoh.com/privacy-notice

Stay Safe During Your Job Search
Fraudulent recruiting communications have become increasingly common. Emails from Yoh recruiters will only come from an @yoh.com email address. Yoh will never ask candidates to pay fees, purchase equipment, send gift cards, or transfer funds as part of the recruiting or hiring process. If you receive a communication that appears suspicious or requests payment, contact Yoh directly before responding or sharing personal information.
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Refine Your Search

customer experience analyst jobs in irving, tx

Level II Salesforce Application Support Analyst

Merchandising Data Analyst

Credit Analyst

Quality Assurance Analyst

IT Analyst

Senior Fraud & Risk Analyst

SAP SD Functional Analyst (Onsite Only)

Associate Analyst - Retail Fuel Pricing

HRIS Analyst

Network Analyst/Technician

Actuarial Analyst - Insurance

Business Sytems Analyst Consultant - Advisor Portal

SENIOR EPIC ANALYST-EPIC HOSPITAL BILLING

SENIOR EPIC ANALYST-EPIC HOSPITAL BILLING 5k SIGN-ON BONUS

Treasury Management Sales Analyst

Workday HRIS Analyst

Cadence & Hello World Epic Analyst 5K Sign-On Bonus

Accounting and Finance Analyst (DFW)

Infra Configuration Consultant (Mainframe Capacity and Performance Analyst)

Application System Analyst Lead - MyChart

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