Top 13558 Dispatch manager Jobs in Irving, Tx

CSR/Dispatch Manager
Dallas Plumbing —Dallas, TX
- From $65,000 a year
- Full-time
- Background check
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
1d
Dispatch Manager - Technician Routing
Kings III Emergency Communications —Coppell, TX
- $80,000 - $90,000 a year
- Full-time
- 3 years
- High school diploma or GED
- Conflict management
- Wellness program
- Health savings account
Customer Service Supervisor
Serenity Mental Health Centers —Irving, TX
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Dispatch Manager
United Employment Associates, LLC —Texas
- $120,000 - $150,000 a year
- Full-time
- Management
- Customer service
- 5 years
Quick Apply
3d
Customer Service Department Manager
Uline —Irving, TX
- $85,000 - $100,000 a year
- Full-time
- Pass drug screening
- Mid-level
- Office
- Paid holidays
- Health insurance
9d
Divisional Quality Control Manager
Smyrna Ready Mix, LLC —Dallas, TX
- Overnight shift
- Residential
- Analysis skills
- Travel
- Paid holidays
- Disability insurance
Sr. Real Estate Manager
ARS Brands —Dallas, TX
- $85,000 - $112,000 a year
- Full-time
- 5 years
- Analysis skills
- Bachelor's degree
- Health insurance
- Paid time off
Quick Apply
Sales Manager - Ready Mix Concrete - Ft. Worth, TX
Smyrna Ready Mix, LLC —Fort Worth, TX
- Full-time
- Construction site
- Mid-level
- Office
- Paid holidays
- Disability insurance
Project Manager - Data Center Construction
Gable's Excavating —Dallas, TX
- $112,000 - $145,000 a year
- Full-time
- Background check
- Clean driving record
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Certified Industrial Hygienist - Senior Project Manager
SevenGen —Dallas-Fort Worth, TX
- $90,000 - $120,000 a year
- Full-time
- Background check
- Up to 50% travel
- Office
- Health savings account
- Disability insurance
Quick Apply
Storm Restoration Sales & Project Manager | Top first-year performers earn $150K+
Heritage Construction Co., LLC —Dallas, TX
- From $100,000 a year
- Full-time
- Customer service
- No experience needed
- Driver's License
- Paid training
Quick Apply
Environmental Project Manager
Metals Treatment Technologies —Dallas, TX
- $90,000 - $110,000 a year
- Full-time
- Microsoft Outlook
- Construction site
- Maintenance
- Health insurance
- Dental insurance
Quick Apply
Customs House Broker / Operations Manager: International Freight Forwarding
Sealink International Inc —Allen, TX
- $75,000 - $90,000 a year
- Full-time
- 5 years
- Office
- Bachelor's degree
- Health savings account
- Health insurance
Quick Apply
Manager, Community and Brand Partnerships & Activations – Endurance Events
Racing Systems, Inc. —Carrollton, TX
- Up to $60,000 a year
- Weekends as needed
- Background check
- CPR Certification
- Clean driving record
- Health savings account
- Paid holidays
Quick Apply
HVAC Team Manager - New Orleans (Relocation Assistance Available)
Keefe's Air Conditioning & Heating, Inc —Dallas, TX
- Full-time
- Sales
- Mid-level
- Presentation skills
- Disability insurance
- Relocation assistance
Quick Apply
E-Commerce Manager
Mayflower Distributing Company, Inc. —Arlington, TX
- $60,000 - $80,000 a year
- Full-time
- Background check
- Clean driving record
- Microsoft Excel
- Health savings account
- Health insurance
Quick Apply
7d
Sales Manager - Aviation / Aerospace (Ground Support Equipment)
AGSE Global Services LLC —Fort Worth, TX
- $90,000 - $150,000 a year
- Full-time
- Hybrid work
- Background check
- Spanish
- Up to 50% travel
- Travel reimbursement
- Health insurance
Quick Apply
Area Sales Manager - Bilingual Required
United Auto Credit Corporation —Hutchins, TX
- From $43,260 a year
- Weekends as needed
- Bilingual
- Google Workspace
- Dealership
- Health insurance
- Dental insurance
Quick Apply
11d
Fuzión DFW Community Relations Manager
Encouragement Media Group —Dallas-Fort Worth, TX
- Weekends as needed
- Background check
- Spanish
- Public speaking
- Mileage reimbursement
- Health savings account
Quick Apply
10d
Project Manager / Project Engineer
Nortex GC Inc. —Dallas, TX
- $40,000 - $75,000 a year
- Full-time
- Spanish
- Construction site
- English
Quick Apply

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dispatch manager jobs near irving, tx

CSR/Dispatch Manager

Dallas Plumbing -
Dallas, TX

Quick Apply

Job Details

Full-time
From $65,000 a year
1 day ago

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching

Qualifications

Staff performance monitoring
Managing teams in a customer support role
Team leadership
Coaching
Service scheduling
Team scheduling
Metrics Reporting
Team development
Leading team collaboration initiatives
Business operations
Call center management

Full Job Description

Lead the Team Behind an Exceptional Customer Experience

At Dallas Plumbing, we know that great service starts with the first phone call. We're looking for an experienced Dispatcher / CSR Manager to lead our Customer Service and Dispatch teams, ensuring every customer receives outstanding service while maximizing technician efficiency and daily operations.

This is a hands-on leadership role for someone who thrives in a fast-paced home services environment and enjoys coaching teams, improving processes, and delivering results.

Position Summary

The Dispatcher / CSR Manager oversees the daily operations of the Customer Service and Dispatch departments. This role is responsible for leading the CSR and dispatch teams, managing technician scheduling, monitoring key performance metrics, and creating an exceptional customer experience from the initial call through job completion.

Responsibilities

Lead, coach, and develop the CSR and Dispatch teams.
Hire, onboard, and train new team members.
Oversee daily scheduling and dispatching of plumbing technicians.
Optimize technician routes and productivity to maximize efficiency.
Monitor call quality and provide coaching to improve customer interactions.
Handle escalated customer concerns and ensure timely resolution.
Track department KPIs, including booking rates, technician utilization, call metrics, and customer satisfaction.
Identify process improvements and implement best practices.
Develop and maintain department SOPs and training materials.
Partner with the General Manager, Service Managers, and field teams to support company goals.

Qualifications

Minimum 3 years of leadership experience managing a Dispatch, CSR, or Call Center team.
Experience in the home services industry (plumbing, HVAC, electrical, or similar).
Strong understanding of dispatching, scheduling, and customer service operations.
Experience coaching employees using performance metrics and KPIs.
Excellent communication, organizational, and problem-solving skills.
Ability to thrive in a fast-paced environment while managing multiple priorities.
Experience with ServiceTitan or similar field service software.

Why Join Dallas Plumbing?

Competitive salary with bonus opportunities.
Opportunity to lead a growing customer service and dispatch team.
Career advancement with a growing residential plumbing company.
Collaborative leadership team that values your ideas and contributions.
Comprehensive benefits package including medical, dental, vision, paid time off, paid holidays, and 401(k), where applicable.

Pay: From $65,000.00 per year

Benefits:

401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Application Question(s):

Are you able to work in office, monday-friday in Dallas, TX?
Do you have experience working in the home services industry (HVAC, plumbing, electrical, or a similar service business)?

Experience:

leading or managing a CSR, Dispatch, or Call Center team: 2 years (Required)

Work Location: In person

Quick Apply

Refine Your Search

dispatch manager jobs in irving, tx

CSR/Dispatch Manager

Dispatch Manager - Technician Routing

Customer Service Supervisor

Dispatch Manager

Customer Service Department Manager

Divisional Quality Control Manager

Sr. Real Estate Manager

Sales Manager - Ready Mix Concrete - Ft. Worth, TX

Project Manager - Data Center Construction

Certified Industrial Hygienist - Senior Project Manager

Storm Restoration Sales & Project Manager | Top first-year performers earn $150K+

Environmental Project Manager

Customs House Broker / Operations Manager: International Freight Forwarding

Manager, Community and Brand Partnerships & Activations – Endurance Events

HVAC Team Manager - New Orleans (Relocation Assistance Available)

E-Commerce Manager

Sales Manager - Aviation / Aerospace (Ground Support Equipment)

Area Sales Manager - Bilingual Required

Fuzión DFW Community Relations Manager

Project Manager / Project Engineer

I want to receive the latest job alert for dispatch manager in irving, tx

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