Top 2966 Patient experience manager Jobs in Irving, Tx

Patient Experience and Communications Manager
Valora Medical Group —Irving, TX
- Full-time
- Background check
- Spanish
- Microsoft Outlook
- Health savings account
- Health insurance
Quick Apply
Manager High Fidelity and Procedural Simulation, Simulation Center
UT Southwestern —Dallas, TX
- Full-time
- 5 years
- Master's degree
- Analysis skills
- Paid parental leave
- Paid holidays
Senior Counsel, Medical Risk Management
UT Southwestern —Dallas, TX
- Full-time
- Mentoring
- Senior level
- Leadership
- Paid parental leave
- Paid holidays
Staff Pharmacist - Per Diem (PRN) Floater - Fort Worth, TX
VytlOne —Fort Worth, TX
- From $67 an hour
- Part-time
- Background check
- Customer service
- Adults
Quick Apply
Territory Manager/Medical Assistant/Dermatology
Aspiriq Health —Dallas, TX
- $60,000 - $100,000 a year
- Full-time
- Hybrid work
- Spanish
- Marketing
- Hospital
- Travel reimbursement
- Paid holidays
Quick Apply
Home Health & Home Care Community Liaison
BrightStar Care® —Grapevine, TX
- $70,000 - $150,000 a year
- Full-time
- Background check
- Skilled nursing facility
- LVN
- Travel reimbursement
- Paid time off
Quick Apply
Manager- Vascular Access Center
Nephrology Group —Fort Worth, TX
- $1.00 - $1.50 a year
- Full-time
- LVN
- OSHA
- RN License
- Health insurance
- Dental insurance
Quick Apply
Staff Compounding Pharmacist
Stratum Compounding Pharmacy —Coppell, TX
- $130,000 - $150,000 a year
- Full-time
- Management
- Ability to walk for extended periods
- In-person
Quick Apply
Rehab Program Manager Physical Therapist (PT)
Healthpro Heritage, LLC —Dallas, TX
- Full-time
- Physical & Rehabilitation Medicine
- Mid-level
- 3 years
- Flexible schedule
2d
Veterinary Clinical Supervisor for Specialty Medicine - Offering $1,500 Sign on Bonus!
MedVet —Dallas, TX
- From $28.75 an hour
- Full-time
- Background check
- Internal Medicine
- Pass drug screening
- Continuing education credits
- Health savings account
Quick Apply
7d
Clinical Pharmacist
Amerita —Irving, TX
- Full-time
- Bachelor of Science
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
13d
Sunshine PDN - Registered Nurse (RN) - Private Duty Nursing (PDN) -Days , Nights & Weekend shifts
Sunshine Kids Pediatric PDN —Dallas, TX
- $35 - $39 an hour
- 12 hour shift
- Background check
- CPR Certification
- Nursing
- Health insurance
- Dental insurance
Quick Apply
7h
Experienced Veterinarian as Medical Director in Amazing Trophy Club Hospital!
Suveto —Trophy Club, TX
- Management
- Medical-surgical
- Continuous improvement
- Paid parental leave
- Disability insurance
Quick Apply
HH Manager, Orthotics & Prosthetics
Cook Children's Health Care System —Fort Worth, TX
- Full-time
- Management
- 5 years
- Bachelor's degree
Dentist
Smiley Dental & Orthodontics —Dallas, TX
- From $800 a day
- Temporary
- Spanish
- Dental office
- Doctoral degree
Quick Apply
RN - Home Health
Enhabit Home Health & Hospice —DeSoto, TX
- Full-time
- RN License
- Mid-level
- Driver's License
- Health savings account
- Health insurance
10d
RN - Home Health
Enhabit Home Health & Hospice —Red Oak, TX
- Full-time
- RN License
- Mid-level
- Driver's License
- Health savings account
- Health insurance
10d
Front Desk Business Associate
Highland Village Dental —Highland Village, TX
- From $28 an hour
- Full-time
- Background check
- Private practice
- Dental office
- Paid holidays
- Dental insurance
Quick Apply
Clinical Team Lead (Charge Nurse) - FT - Nights - L&D - 10K Sign on Bonus
Methodist Health System —Dallas, TX
- Full-time
- Acute care
- Nursing
- RN License
Field Marketing and Mascot Manager
Bear Creek Family Dentistry —Dallas, TX
- $50,000 - $65,000 a year
- Weekends as needed
- Spanish
- Management
- Up to 50% travel
- Health insurance
- Dental insurance
Quick Apply
6d

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patient experience manager jobs near irving, tx

Patient Experience and Communications Manager

Valora Medical Group -
Irving, TX

Quick Apply

Job Details

Full-time

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
Life insurance

Qualifications

Spanish
Data visualization software proficiency
Microsoft Outlook
Electronic health records (EHR) management
Interpersonal skills
Managing teams in a customer support role
HIPAA
English
Data summary reports
Key Performance Indicators
Analysis skills
Medical records
Communications
Business Administration
Data visualization projects
Call center management
Professional development training
Time management
Analytics

Full Job Description

At Valora Medical Group, we’re redefining what patient-centered care looks like. We’re not just answering calls or scheduling visits, we’re creating meaningful experiences that build trust, improve outcomes, and make patients feel seen and valued.

We’re seeking a bilingual (English/Spanish) Patient Experience & Communications Manager who is passionate about elevating service standards, optimizing communication channels, and leading initiatives that directly impact patient satisfaction across our organization.

If you thrive in a fast-paced environment and are driven by results, leadership, and innovation, we want you on our team!

Job Summary

The Patient Experience & Communications Manager is responsible for overseeing patient interactions across multiple communication channels, ensuring exceptional customer service, and driving improvements in patient satisfaction. This role will monitor and manage the phone system, audit calls, oversee KPIs, manage outbound patient outreach, and handle online reputation management. Additionally, this position will manage after-hours service calls to ensure all patient concerns are appropriately handled by providers and office staff. The role requires strong leadership, analytical, and communication skills to enhance the overall patient experience at all clinic locations.

Essential Duties and Responsibilities:

Call Management & Quality Assurance

Monitor and manage the phone system to ensure optimal functionality and efficiency.
Audit incoming and outgoing calls to assess adherence to quality standards.
Ensure that all KPIs related to call handling, response times, and service quality are consistently met.
Provide coaching and training to clinic staff and managers to enhance phone interactions and overall customer service.

After-Hours Call Management

Oversee after-hours service calls, ensuring that all patient inquiries and concerns are addressed by the appropriate provider or office staff.
Track and follow up on unresolved after-hours calls to guarantee patient needs are met in a timely manner.
Collaborate with clinic managers to ensure proper protocols are followed for handling urgent patient calls outside of business hours.

Complaint Resolution & Escalations

Handle patient complaints and escalations, ensuring timely and professional resolution.
Document and analyze complaint trends, presenting key findings and recommendations to the management team.
Collaborate with managers and clinic staff to implement corrective actions and prevent recurring service issues.

Outbound Patient Engagement & Scheduling

Manage and execute outbound campaigns to improve patient engagement, including: scheduling Annual Wellness Visits (AWVs), following up on missed appointments, contacting patients for post-visit follow-ups and care reminders
Ensure efficient and effective patient outreach by leveraging call scripts, automation tools, and follow-up strategies.

Social Media & Online Reputation Management

Monitor, manage, and respond to online patient reviews and comments across social media platforms (Google, Facebook, Healthgrades, etc.).
Track and report clinic and provider ratings, identifying trends and areas for improvement.
Develop and execute reputation management strategies to enhance public perception and patient trust.
Collaborate with the marketing team to address patient concerns and improve online presence.

Patient Satisfaction & Continuous Improvement

Regularly review patient satisfaction surveys and identify areas for service enhancement.
Work closely with clinic managers and regional leadership to implement improvements based on patient feedback.
Develop and recommend training programs or process changes to improve overall patient experience.

Additional Responsibilties

Act professionally and treat patients, co-workers, and leadership with respect.
Motivate and empower the teams to maximize outcomes and maintain a positive work environment.
Adheres to and models company standards, processes, and protocols including but not limited to attendance, schedule adherence, industry requirements.
Lead by example and champion Valora’s vision, mission, and values
Other duties as assigned by management

Education/Qualifications:

Bachelor's degree in healthcare administration, business, communications, or a related field preferred.
Experience with call center management, patient outreach, and reputation management.
4+ years’ experience in patient experience, customer service, call center, and healthcare operations role
4+ years' experience analyzing KPIs and Data visualization reporting
4+ years of training and development experience
Bilingual in English and Spanish is required
Knowledge and experience with electronic health records (EMR) is required
Experience with the EMR System, eClinicalWorks (eCW) is a plus
Experience using Avaya or Calvient healthcare phone system to run reports and monitor performance
Proficient in Microsoft Office 365 (Outlook, PowerPoint, Excel, Word)
Proficient in using CRM software and social media management tools
Understanding of and adherence to expectations under CMS Fraud/Waste Abuse, OSHA, and HIPAA
Excellent verbal and written communication
Ability to complete assigned duties in a timely and proficient manner
Ability to communicate with others effectively in a concise manner, in order to bring issues effectively to a resolution
Ability to evaluate situations and escalate issues appropriately
Must be able to accommodate a flexible schedule
Ability to learn new procedures and adapt quickly to change
Ability to establish working relationships, resolve interpersonal conflicts, apply basic staff etiquette in dealing with others
Excellent organizational and time-management skills
Promote innovation, motivate others, and be a team player
Ability to multi-task and perform well in stressful situations while in a fast-paced environment
Ability to learn about each clinic as well as provider schedule and scheduling preferences
Must be able to work and think independently
Ability to think globally about patient experience

EEO Statement: Valora Medical Group, LLC is an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, sex, national origin, age, disability, pregnancy status, sexual orientation, gender identity, veteran status, marital status, genetic information, citizenship status, or other status protected by law. In compliance with the Immigration Reform and Control Act of 1986, we will hire only U.S. citizens and aliens lawfully authorized to work in the United States.

Job Type: Full-time

Benefits:

401(k)
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

patient experience manager jobs in irving, tx

Patient Experience and Communications Manager

Manager High Fidelity and Procedural Simulation, Simulation Center

Senior Counsel, Medical Risk Management

Staff Pharmacist - Per Diem (PRN) Floater - Fort Worth, TX

Territory Manager/Medical Assistant/Dermatology

Home Health & Home Care Community Liaison

Manager- Vascular Access Center

Staff Compounding Pharmacist

Rehab Program Manager Physical Therapist (PT)

Veterinary Clinical Supervisor for Specialty Medicine - Offering $1,500 Sign on Bonus!

Clinical Pharmacist

Sunshine PDN - Registered Nurse (RN) - Private Duty Nursing (PDN) -Days , Nights & Weekend shifts

Experienced Veterinarian as Medical Director in Amazing Trophy Club Hospital!

HH Manager, Orthotics & Prosthetics

Dentist

RN - Home Health

RN - Home Health

Front Desk Business Associate

Clinical Team Lead (Charge Nurse) - FT - Nights - L&D - 10K Sign on Bonus

Field Marketing and Mascot Manager

I want to receive the latest job alert for patient experience manager in irving, tx

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