Top 96 Guest service agent Jobs in Irwindale Ca

Guest Services Representative II
Living Spaces —La Mirada, CA
- $19.15 - $24.85 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Research
- Paid holidays
- Employee assistance program
Quick Apply
8d
Front Desk Agent
Columbia Hospitality Inc —Duarte, CA
- $23 - $24 an hour
- Full-time
- Office
- Hotel
- High school diploma or GED
- Health savings account
- Paid holidays
Quick Apply
Front Desk Agent
Hilton Garden Inn Arcadia —Arcadia, CA
- $18.50 an hour
- Part-time
- Hotel
- High school diploma or GED
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
AC Hotel Pasadena —Pasadena, CA
- $21 an hour
- Part-time
- No high school diploma
- Hotel
- High school diploma or GED
Quick Apply
Front Desk Agent
Arbor Lodging —Arcadia, CA
- $18.50 an hour
- Hotel
- High school diploma or GED
- Organizational skills
- Health insurance
- Dental insurance
Front Desk Agent
Springhill Suites Arcadia —Arcadia, CA
- $17.50 an hour
- Hotel
- High school diploma or GED
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Guest Service Agent
Brea Residence Inn by Marriott —Brea, CA
- $17.00 - $19.50 an hour
- Full-time
- Sales
- Hotel
- High school diploma or GED
- Profit sharing
- Health insurance
Quick Apply
3d
Guest Service Agent
Courtyard Los Angeles Pasadena/Old Town —Pasadena, CA
- From $22.25 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
12d
Guest Service Agent
Hersha Hospitality Management, LP —Pasadena, CA
- $22.25 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
12d
Guest Service Agent
Hilton —Ontario, CA
- $18.50 an hour
- Part-time
- Hotel
- Entry level
- Paid parental leave
- Employee stock purchase plan
10d
Guest Service Agent
Hyatt Place Glendale —Glendale, CA
- $25 an hour
- Hotel
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
9d
Front Office Agent
Pacific Palms Resort —City of Industry, CA
- $18 an hour
- Full-time
- Basic math
- Organizational skills
- Ability to stand for extended periods
Quick Apply
Front Desk Agent
USC —Los Angeles, CA
- $22.79 - $28.00 an hour
- Night shift
- Hotel
- High school diploma or GED
- Bachelor's degree
Guest Service Agent - Full Time
Kimpton Hotels & Restaurants —Los Angeles, CA
- $27.34 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Entry level
Quick Apply
Front Desk Agent
Residence Inn Ontario —Ontario, CA
- $18 - $19 an hour
- Computer literacy
- Residential
- Hotel
Guest Service Agent
Sonesta —Anaheim, CA
- $24 - $25 an hour
- Weekends as needed
- Serving
- Sales
- Basic math
- Paid parental leave
- Health savings account
Guest Service Agent - OC
Sonesta —Anaheim, CA
- $24 - $25 an hour
- Part-time
- Serving
- Sales
- Basic math
- Paid parental leave
- Health savings account
13h
Front Desk - Guest Service Agent (Full Time) - TownePlace Suites Ontario Airport
WS Management —Rancho Cucamonga, CA
- $16.89 - $18.00 an hour
- Weekends as needed
- No high school diploma
- Hotel
- Accounting
- Health insurance
- Dental insurance
Quick Apply
6d
Hotel Front Desk Agent $23 Per Hour
Commerce Casino —Commerce, CA
- $23 an hour
- Full-time
- Writing skills
- No high school diploma
- English
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent- AM and PM shifts
Hilton Los Angeles/San Gabriel —San Gabriel, CA
- $18 an hour
- Full-time
- Background check
- Organizational skills
- Computer skills
- Free parking
- Health insurance
Quick Apply
3d

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Guest Services Representative II

Living Spaces -
La Mirada, CA

Quick Apply

Job Details

Full-time
$19.15 - $24.85 an hour
8 days ago

Benefits

Paid holidays
Employee assistance program
401(k) matching
Life insurance
Paid sick time

Qualifications

Computer operation
Microsoft Excel
Microsoft Outlook
Research

Full Job Description

Position Summary

The Guest Services Representative 2 provides advanced back-office case management support, serving as a subject matter expert and key problem solver for complex guest concerns. Will be responsible for researching and resolving issues, proactively communicating outcomes and next steps, and ensuring a seamless and positive guest experience.

Position Description

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Serve as a “Guest Advocate,” collaborating with internal and external partners to understand customer requests and swiftly resolve.
Take ownership of escalated guests and ensure any issues are fully resolved.
Research specific accounts and interactions to identify knowledge or process gaps.
Capture accurate notes to summarize interactions on guest accounts.
Address guests needs by using a combination of soft skills, discovery/needs identification, problem solving, available tools, and knowledge of company products and policies.
Coach and mentor agents in the moment on company processes and procedures.
Communicate work status and trends to leadership.
Model the Living Spaces Culture.
Consistently meet/exceed key metrics.
Participate in ongoing training. Limited travel may be involved.
Assist with inbound service questions directly from guests via phone, chat, email, or other written communications

LS1A

Qualifications

Education/Experience: High school diploma or general education degree (GED). 2-3 years of related experience in a call center or customer service. Work experience at Living Spaces is a plus. Equivalent combination of education and experience will be considered.

Computer Skills: To perform this job successfully, an individual must have experience in Microsoft Office programs including Word, Excel, PowerPoint, and Outlook. Experience with Intercom, AX, Genesys Cloud, & Pega CRM is a plus.

Position Hiring Range

The hiring pay range provides a good faith estimate of the salary or hourly wage that Living Spaces expects to pay for the position upon hire. Pay will be determined by several factors, including, but not limited to: applicant's education, relevant work experience, knowledge, applicable and relevant skills and abilities, market demand, Company budget, as well as internal equity and alignment with geographic market data. Living Spaces reserves the right to modify this page at any time.

Compensation: $19.15 - $24.85

Overtime pay is available for eligible, non-exempt Team Members. Reimbursement for expenses as required by applicable law and Company policy. Retail, Guest Services and Distribution Center Team Members are eligible to receive team bonus based on meeting specific goals and KPI's.

Additional available benefits upon meeting eligibility requirements include:

Medical (full-time only)
Dental (full-time only)
Vision (full-time only)
401(k) with Company match (full and part-time)
Vacation (full-time only or as otherwise required by applicable law)
Paid Sick Leave (full and part-time)
Flex or Health Spending Account (for eligible full-time only)
Employee Assistance Program (full and part-time)
Holiday pay (full-time only)
Life insurance (full-time only)

For more details, please visit our website at: Careers (livingspaces.com)

Equal Opportunity Employer

It is our policy to abide by all federal, state, and local laws prohibiting employment discrimination based solely on a person’s race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, physical disability, mental disability, age, military status, or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including but not limited to, cancer related or HIV/AIDS related), sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists.

E-Verify

Living Spaces participates in E-Verify. All newly-hired team members are queried through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify their identity and employment eligibility.

Applicant Privacy

Quick Apply

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