Top 58 customer service representative Jobs in isabela pr

Healthcare Operations Manager
Infosys BPM Limited —Aguadilla, PR
- Full-time
- Background check
- English
- Office
- Health savings account
- Health insurance
Quick Apply
Customer Success Analyst
Careers Inc —Puerto Rico
- $1 - $2 an hour
- Full-time
- Spanish
- English
- Mid-level
Quick Apply
CSR (T) On Site | Isabela, PR
CAPITOL BRIDGE PUERTO RICO LLC —Isabela, PR
- $17.75 an hour
- 8 hour shift
- Background check
- Computer literacy
- English
- Paid holidays
- Paid time off
Quick Apply
6d
Supervisor (T) | Call Center (On Site | Isabela, PR)
CAPITOL BRIDGE PUERTO RICO LLC —Isabela, PR
- $39,936 a year
- 8 hour shift
- Mid-level
- Recruiting
- Experience equivalent to degree accepted
- Paid holidays
- Paid time off
Quick Apply
6d
Lead Customer Service Advisor
Pep Boys - Manny, Moe & Jack of Puerto Rico, Inc. —Isabela, PR
- $17.01 - $21.60 an hour
- Weekends as needed
- Mid-level
- High school diploma or GED
- Ability to lift 50 pounds
- Paid holidays
- Disability insurance
Quick Apply
Customer Service Coordinator
Transcat, Inc. —Aguadilla, PR
- Mid-level
- High school diploma or GED
- US work authorization
- Employee stock purchase plan
- Health insurance
Customer Success Manager - LatAm
Anavah Talent —San Sebastián, PR
- $12,000 - $14,000 a year
- Full-time
- Remote
- English
- Mid-level
- Bachelor's degree
- Work from home
Quick Apply
Client Account Manager - (LatAm, Direct Hire)
Anavah Talent —San Sebastián Municipio, PR
- $20,000 - $24,000 a year
- Full-time
- Remote
- English
- Mid-level
- 3 years
- Work from home
Quick Apply
Customer Service Representative Bilingual
3500 Square LLC —Arecibo, PR
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick Apply
Senior Process Associate-Customer Service
Infosys —Aguadilla, PR
- Full-time
- Spanish
- English
- Research
Quick Apply
8d
Spec, Call Center Service Delivery
BCU —Añasco, PR
- Full-time
- Computer literacy
- Research
- Windows
- Opportunities for advancement
Quick Apply
23h
Senior Process Lead
Infosys —Aguadilla, PR
- Overtime
- Microsoft Excel
- English
- Mid-level
Quick Apply
8d
Lead - Client Operations & Services
Infosys —Aguadilla, PR
- 8 years
- Bachelor's degree
- Senior level
Quick Apply
Supervisor
Telemedik —Mayagüez, PR
- Weekends as needed
- Spanish
- English
- Mid-level
- Health insurance
- Paid time off
Quick Apply
Banking Platform Conversion Analyst
StarsHR, Inc. —United States
- $20.63 - $25.03 an hour
- Contract
- Mid-level
- 1 year
- Commercial
- Health insurance
- Dental insurance
Quick Apply

Related jobs to explore

Based on your search for customer service representative

Merchant Sales Representative Outside Sales (Ejecutivo de Ventas) (Professional Services)
IMS PUERTO RICO —Puerto Rico
Motivación propia y actitud proactiva hacia la prospección y el cumplimiento de metas de ventas. Tu entusiasmo, experiencia y dedicación ayudarán a dar forma al…
$4,000 - $30,000 a month
Quick Apply
CSR (T) On Site | Isabela, PR
CAPITOL BRIDGE PUERTO RICO LLC —Isabela, PR
Respond to incoming calls, and make occasional outbound calls regarding Federal Emergency Management Agency (FEMA). This is a Temporary Position*.
$17.75 an hour
Quick Apply
6d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Client Service Advocate (CSA)
Katterhenry Investment Group of NEST Capital —Dublin, OH
Field incoming calls, emails, faxes, and correspondence. We offer a competitive compensation and benefits package including medical, dental, vision, retirement,…
$60,000 - $70,000 a year
Quick Apply
Home Lending Account Specialist I Bilingual English and Spanish Required
JPMorganChase —Columbus, OH
As a Home Lending Account Specialist within the Chase brand, you will be responsible for providing exceptional service by managing incoming calls from customers…
1d

Show more jobs in cities nearby

I want to receive the latest job alert for customer service representative in isabela pr

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service representative jobs near isabela pr

Customer Service Representative jobs in Isabela, PR

Customer Service Representative jobs in Arecibo, PR

Customer Success Manager jobs in Puerto Rico

Platform Analyst jobs in Boulder, Co

Platform Analyst jobs in Des Moines, Ia

Healthcare Analyst jobs in San Francisco Bay Area, Ca

Junior Data Analyst jobs in Charlotte, Nc

Customer Service Representative Part Time Remote jobs in Michigan

Customer Success Manager jobs in Anaheim, Ca

Customer Success Manager jobs in San Juan, Pr

Accounting Manager jobs in San Diego, Ca

Customer Success Manager jobs in Myrtle Beach, Sc

Property Manager jobs in Richmond, Va

Customer Service Representative Remote jobs in Albany, Ny

Customer Success Manager jobs in Denver, Co

Call Center Representative jobs in Raytown, Mo

Remote Call Center jobs in Texas

Call Center Representative jobs in Stockton, Ca

Call Center Representative jobs in Lansing, Mi

Call Center Representative jobs in Roseburg, Or

Healthcare Operations Manager

Infosys BPM Limited -
Aguadilla, PR

Quick Apply

Job Details

Full-time

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Vision insurance
401(k) matching
Retirement plan

Qualifications

Process improvement
English
Performance management
Certified Professional Coder
Bachelor's degree
Training & development

Full Job Description

Lead-Client Operations & Services

Aguadilla, Puerto Rico

Job Summary: In the role of Lead-Client Operations & Services , you will be responsible for Coordinating with the transition team, plan and monitor the resource deployment, review the daily operations dashboard, staff planning, work allocations, governance adherence and interacts with the client with the objective to deliver target delivery model ,ensure delivery predictability and enhance client satisfaction for the processes within purview within the guidelines, policies and norms of Infosys

In this role you will be responsible for transition coordination, resource planning and training, performance management of the team, Service level agreement and process compliance, knowledge management, process reengineering, resource optimization and overall governance of the team.

Qualifications

Basic

Bachelor’s Degree in any career stream
At least 8 years of experience in BPO sector working on data or voice processing
Advance level in English language – C1 minimum

Preferred

Knowledge of client business domain and working knowledge of engagement financials i.e. managing cost of operations, margins, revenues and productivity.
At least 8 year of team handling experience in call center processes.
Plans and monitors the resource deployment (team size, span, shift utilization, skill set) and ongoing monitoring of specific processes in order to ensure budget and pricing assumption compliance
Identifies the training needs for leads, review the training plans created by leads for employees and monitor its implementation
Reviews the service quality plan including quality control, assurance, and improvement in order to create a comprehensive quality program
Formulate and sign off the score cards for team members, create KRIs in order to align the team with the process objectives
Implement Career development, succession plan for direct reports in order to ensure sustainable employee engagement and motivation within the team
Review process compliance and sign off on standard operating procedure compliance
Conduct periodic reviews with the team, monitor dashboards, provide guidance and support to the team in order to ensure delivery predictability
Handles level 2/3 escalations with the process owners, forms informal network within the client organization and anticipates plans for future challenges with the team to ensure strong customer relationship
Implements corrective actions based on review, monitors billing losses, reduce buffers in order to meet financial objectives
Identify or implement identified process transformation opportunities
Provide input from operations perspective to the statement of work in order to complete or modify the contractual processes
Reviews the staffing plan and work allocation plan in order to achieve production targets
Create improvement plan with the leads and customer to increase customer satisfaction

Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.

About Us

Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.

Infosys BPM has 42 delivery centers in 16 countries spread across 5 continents, with 57,908 employees from 124 nationalities, as of June 2023.

The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, based on its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.

EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/Nationality

Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Paid time off
Parental leave
Retirement plan
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

customer service representative jobs in isabela pr

Healthcare Operations Manager

Customer Success Analyst

CSR (T) On Site | Isabela, PR

Supervisor (T) | Call Center (On Site | Isabela, PR)

Lead Customer Service Advisor

Customer Service Coordinator

Customer Success Manager - LatAm

Client Account Manager - (LatAm, Direct Hire)

Customer Service Representative Bilingual

Senior Process Associate-Customer Service

Spec, Call Center Service Delivery

Senior Process Lead

Lead - Client Operations & Services

Supervisor

Banking Platform Conversion Analyst

Related jobs to explore

Explore jobs in cities nearby

I want to receive the latest job alert for customer service representative in isabela pr

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected