Top 455 Customer service representative Jobs in Islandia, Ny

Service Coordinator - (Onsite)
W Services Group LLC —Hauppauge, NY
- $23 - $26 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- In-person
Quick Apply
Associate Cleaning Services
W Services Group LLC —Hauppauge, NY
- $21.50 an hour
- Full-time
- Microsoft Outlook
- Communication skills
- Entry level
Quick Apply
5d
Customer Service Representative (Client Coordinator)
FrontStreet Facility Solutions, Inc. —Bohemia, NY
- $17.50 - $25.00 an hour
- Multiple hires
- Microsoft Outlook
- 5 years
- Mid-level
- Paid training
- Paid holidays
Quick Apply
1d
Administrative Customer Service Assistant
General Security Inc. —Plainview, NY
- $18 - $22 an hour
- Full-time
- Background check
- Microsoft Outlook
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative (CSR)
MSI —Brentwood, NY
- $19.75 - $21.75 an hour
- Overtime
- Spanish
- Microsoft Outlook
- Word processing
- Disability insurance
- Health insurance
Customer Service
Amico Source —Hauppauge, NY
- $25 an hour
- Full-time
- Microsoft Outlook
- Administrative experience
- Communication skills
- Health insurance
- 401(k)
Quick Apply
Customer Service Representative
FASTENER DISTRIBUTION HOLDINGS LLC. —Hauppauge, NY
- $27 - $28 an hour
- Full-time
- Mid-level
- Administrative experience
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
6d
Call Center Customer Service Representative
The Social Security Disability Advocates, LLC —Islandia, NY
- $19 - $21 an hour
- Part-time
- English
- Organizational skills
- Communication skills
- Paid training
- Dental insurance
Quick Apply
3h
Customer Service Representative
The Social Security Disability Advocates, LLC —Islandia, NY
- $19 - $21 an hour
- Part-time
- English
- US work authorization
- Organizational skills
- Dental insurance
- 401(k)
Quick Apply
3h
Sr. Customer Service Representative
Inteplast Group —Hauppauge, NY
- $24 - $34 an hour
- Full-time
- Mid-level
- Office
- 3 years
Quick Apply
Customer Service Representative
Pinelawn Memorial Park and Arboretum —Farmingdale, NY
- $30 an hour
- Full-time
- Office
- Driver's License
- Experience equivalent to degree accepted
- Health insurance
- Dental insurance
12d
Service Coordinator
AIR Control Concepts —Holbrook, NY
- $80,000 - $100,000 a year
- Full-time
- Mid-level
- Office
- 3 years
- Paid holidays
- Disability insurance
Quick Apply
Customer Experience Representative
United States Luggage —Hauppauge, NY
- $22 - $25 an hour
- Full-time
- Hybrid work
- Microsoft Outlook
- Mid-level
- Office
- Profit sharing
- Paid holidays
Quick Apply
Contact Center Team Member
Teachers Federal Credit Union —Hauppauge, NY
- $23 - $27 an hour
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Dental insurance
- 401(k)
Quick Apply
Customer Service Representative
Gourmet Factory —Hauppauge, NY
- From $60,000 a year
- Full-time
- Customer service
- Mid-level
- Office
- Profit sharing
- Health insurance
Quick Apply
20h
Customer Service Representative
U-Haul —Smithtown, NY
- $17 - $18 an hour
- Part-time
- Clean driving record
- Forklift
- High school diploma or GED
- Paid holidays
- Health insurance
Member Services Representative ATM Debit
Teachers Federal Credit Union —Hauppauge, NY
- $23 - $27 an hour
- Full-time
- Microsoft Word
- Background check
- Pass drug screening
- Dental insurance
- 401(k)
Quick Apply
Customer Service Representative
LPS Direct —Farmingdale, NY
- $25 an hour
- Part-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Quick Apply
Remote Customer Service/Sales Representative
Agent Alliance —Bay Shore, NY
- $65,000 - $70,000 a year
- Full-time
- Remote
- Entry level
- Paid training
- Health insurance
Quick Apply
Customer Service Representative
Flow Control Group —Islandia, NY
- $21 - $25 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- ERP systems
- Paid holidays
- Health insurance
Quick Apply
4d

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Service Coordinator - (Onsite)

W Services Group LLC -
Hauppauge, NY

Quick Apply

Job Details

Full-time
$23 - $26 an hour

Qualifications

Customer follow-ups
Cleaning & sanitation management
Communication with suppliers
Customer communication
Managing commercial facilities cleaning teams
Team member evaluation
Contractor management
Microsoft Outlook
Service scheduling
Client inquiry handling
Team scheduling
Performance feedback (performance evaluation method)
Sales proposal writing
Mid-level
Incident Escalation
Proposal writing
Team training
Industry trends
Issue tracking
Client management
Order placement
Scope management
Facilities maintenance customer service
Progress management
Order tracking
Cross-functional collaboration
Communication skills
Project stakeholder communication

Full Job Description

W Services Group represents a team of subject matter experts in cleaning, construction, and emergency response services. Our quality focused employees and contract partners successfully develop, implement, and manage projects and programs for multi-site groups across North America. We have earned a reputation of being a high value provider and are best known for truly partnering with our clients in a highly collaborative environment. This level of partnership yields real solutions and best supports our clients’ brand image.

Our structure is designed around our clients and is focused on being highly collaborative through market teams across all departments. Our personnel are empowered to make decisions and resolve issues in order to achieve a high level of client satisfaction in a rapidly changing environment.

Partner with W Services to experience the difference and the new standard of clean. We are founded on the principles of a family business environment where the standard is to care, listen, respect, and trust one another.

We are always looking for talented, enthusiastic people to join our team. We believe the successful growth of our company depends on the teamwork and commitment of our employees to deliver the best service and value for our customers.

About the Role

The Service Coordinator position owns the execution and oversight of all cleaning services within your assigned market, including both recurring and demand-based work. Act as the primary point of contact for Contractor partners and clients, ensuring high-quality service delivery, on-time completion, accurate billing, and strong communication with internal and external stakeholders.

PRIMARY RESPONSIBILITIES:

Management of Recurring & Demand Services:

Ensure all services to be performed are sent to contractor partners (CPs) per scheduling cycle.
Ensure work order listing is sent out to the CPs per the scheduling cycle.
Ensure all callbacks are completed in a timely manner.
Track all complaints, no-shows, and service failures to resolution using RTS process in WAVES. Assign RTS to field or Contractor relations team members when appropriate.
Provide timely responses to client inquiries/issues. Responses to clients should be within an hour for hot escalations and before the end of the day for standard matters.
Ensure recurring services are scheduled within scheduling cycle. If not, receive approval from Client to extend and/or cancel.
Ensure all clients 3rd party web platforms are accurately updated/closed out to ensure accounting department can invoice client.
Order any required product from suppliers for services as needed.
Advise the client of any security guard requirements as needed.
Coordinator and schedule lift rentals as needed.
Review Daily Note Report/RTS Report following up on all issues/complaints in your Market(s).
Manage all demand-based cleaning work from initiation to completion.
Proactively track open work orders and escalate or resolve delays quickly.

Execute Demand Services

Accept/acknowledge all new work requests that are received within one hour of receipt.
Speak with store management to clarify the scope of work.
Ensure contract partners provide the necessary information for proposals (primary scope of work being completed, number of techs/hours, square footage, supply/equipment/chemical costs, photos).
Prepare and post accurate client proposals. Ensure this is within client protocol and time frames.
Schedule all approved demand services are scheduled and completed within a timeframe to meet client SLAs.
Maintain ongoing communications with CPs to clarify scopes, expectations, and scheduling needs as work orders progress.
Ensure work orders are accurately updated with all CP & client pricing to ensure the billing department can invoice the client without delay.

Mark Team Responsibilities

Work closely with Associates, Contractor Relations and Field ops to ensure smooth coordination within assigned market.
Lead or contribute to market team calls, performance reviews, and contractor discussions.
Share trends, risks, and opportunities related to market performance.
Track all complaints, no-shows, and service failures to resolution.
Escalate complex issues to Contractor Relations and Area Manager or management as needed.
Ensure all service issues are followed through to closure.
Identify underperforming CO’s provide feedback to internal teams and recommend changes where appropriate

Special Projects As Assigned

Accept additional responsibilities or projects as needed.
Provide support and training to others inside and outside the department as needed to fulfill business needs.

Skills

Proficient in Waves and able to use client’s third party websites.
Proficiency in MS Outlook, Word and able to use basic Excel.
Ability to multitask and solve problems with clear communication.
Team player with a positive attitude.

W Services Group, LLC. provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, veteran status, genetic information, or any other characteristic protected by law.

Quick Apply

Refine Your Search

customer service representative jobs in islandia, ny

Service Coordinator - (Onsite)

Associate Cleaning Services

Customer Service Representative (Client Coordinator)

Administrative Customer Service Assistant

Customer Service Representative (CSR)

Customer Service

Customer Service Representative

Call Center Customer Service Representative

Customer Service Representative

Sr. Customer Service Representative

Customer Service Representative

Service Coordinator

Customer Experience Representative

Contact Center Team Member

Customer Service Representative

Customer Service Representative

Member Services Representative ATM Debit

Customer Service Representative

Remote Customer Service/Sales Representative

Customer Service Representative

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