Top 4383 Customer service supervisor Jobs in Itasca, Il

Residential Supervisor
RAY GRAHAM ASSOCIATION FOR PEOPLE WITH DISABILITIES —Elmhurst, IL
- $44,883 a year
- Full-time
- Inventory management
- Customer service
- Pass drug screening
- Paid training
- Mileage reimbursement
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Supervisor, Tool & Die Design
OTTO Engineering —Carpentersville, IL
- $45 - $65 an hour
- Overtime
- Team management
- Travel
- Manufacturing
- Profit sharing
- Health savings account
Assistant Director/Program Manager of ERSEA & Family Support Services
Henry Booth House —Chicago, IL
- From $83,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
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Administrative Assistant/Customer Service
Billco Corporation —Addison, IL
- $22 - $26 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
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Customer Service Representative – International Shipping
Hecny Group —Schaumburg, IL
- $3,750 - $4,000 a month
- Full-time
- Microsoft Word
- Background check
- Microsoft Excel
- Health savings account
- Paid holidays
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Sales Supervisor, Literacy Initiatives
Scholastic —Hoffman Estates, IL
- $70,000 - $75,000 a year
- Full-time
- Mid-level
- Office
- Analysis skills
Maintenance Supervisor - Arrive North Shore
Trinity Property Consultants —Highwood, IL
- $30 - $33 an hour
- Extended hours
- Computer literacy
- Basic math
- Mid-level
- Health savings account
- AD&D insurance
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Assistant Service Manager
Chicago Tire —McCook, IL
- $22 an hour
- Full-time
- Computer literacy
- Mid-level
- Driver's License
- Health insurance
- Dental insurance
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Residential Supervisor-Up to $500 Hiring Bonus
The Harbour, Inc. —Park Ridge, IL
- From $52,500 a year
- Full-time
- Background check
- CPR Certification
- Microsoft Outlook
- Health insurance
- Dental insurance
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Home Health Clinical Supervisor - Registered Nurse
Astra Health West —Elgin, IL
- $90,000 - $100,000 a year
- Full-time
- Background check
- Nursing
- RN License
- Mileage reimbursement
- Paid holidays
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9d
Production Supervisor
Dealers Transmission Exchange —Addison, IL
- $63,636.86 - $76,637.94 a year
- Full-time
- Background check
- Microsoft Excel
- Customer service
- Health insurance
- Dental insurance
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SMT TECHNICIAN/SUPERVISOR
Indak Mfg Corp —Northbrook, IL
- $20 - $24 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
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2d
Service Delivery Manager
RSA America LLC —Inverness, IL
- From $65,000 a year
- Full-time
- Google Workspace
- US work authorization
- POS
- 401(k)
- Paid time off
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6d
Bilingual Customer Service Coordinator (Mandarin/English)
Fast Track Express —Wood Dale, IL
- $45,000 - $60,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
- Paid time off
- Opportunities for advancement
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Daily Operations Supervisor - Community Oureach
Nicasa —Lake County, IL
- $55,000 - $70,000 a year
- Full-time
- Background check
- Management
- 5 years
- Health insurance
- Dental insurance
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11d
Production Supervisor
NORTH AMERICAN HERB & SPICE —Mundelein, IL
- $20 - $23 an hour
- Full-time
- Mid-level
- Ability to lift 50 pounds
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Residential Program Supervisor (QIDP) – Youth with Intellectual & Developmental Disabilities
MooseHeart Child City & School —Mooseheart, IL
- $58,000 - $60,000 a year
- Full-time
- Background check
- Residential
- Children
- Health insurance
- Dental insurance
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6d
Bilingual Insurance Customer Service Representative | $50K$70K+ | Established Allstate Agency | Career Growth
Nicole Hupp & Associates —Aurora, IL
- $50,000 - $60,000 a year
- Full-time
- Mid-level
- Office
- Paid time off
- Opportunities for advancement
Quick Apply
Tool Room Supervisor
OTTO Engineering —Carpentersville, IL
- $45 - $65 an hour
- Overtime
- Ability to lift 50 pounds
- Senior level
- Leadership
- Profit sharing
- Health savings account
2d
Teller Supervisor
ITASCA BANK & TRUST Company —Itasca, IL
- $39,900 - $59,900 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
13d

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Residential Supervisor

RAY GRAHAM ASSOCIATION FOR PEOPLE WITH DISABILITIES -
Elmhurst, IL

Quick Apply

Job Details

Full-time
$44,883 a year

Benefits

Paid training
Mileage reimbursement
Paid holidays
Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
403(b)
Opportunities for advancement
Life insurance
Referral program

Qualifications

Experience working with individuals with neurodevelopmental disorders
Regulatory compliance
Social service program staff supervision
Experience working with individuals with cognitive disabilities
Employee relationship building
Developmental disability care assistance
High school diploma or GED
Driver's License
Intellectual disabilities support
Adults with developmental disabilities
Experience working with individuals with intellectual disabilities
Disability services experience
Stakeholder relationship building

Full Job Description

Description:

The Residential Supervisor provides leadership and operational oversight for 2–4 Community Integrated Living Arrangement (CILA) homes, supporting a caseload of up to 16 people with intellectual/developmental disabilities and directly supervising Direct Support Professional (DSP) team members.

This position is responsible for ensuring high-quality, person-centered services while maintaining compliance with all applicable federal, state, licensing, accreditation, and agency standards, including requirements established by DHS, DCFS, IDPH, BQM, BALC, CQL, CMS, and other regulatory entities.

The Residential Supervisor develops and supports DSP teams through coaching, mentoring, accountability, and performance management while fostering an environment where people with intellectual and developmental disabilities can achieve their personal goals, exercise choice, develop independence, and actively participate in their communities. The position also oversees household operations, staffing, budgets, and agency resources in alignment with Ray Graham Association's mission, values, and strategic priorities.

Schedule Expectations

The Residential Supervisor schedule is designed to provide consistent leadership and support across assigned residential locations.

Typical schedules are Sunday–Thursday or Tuesday–Saturday, based on program needs.
Standard work hours are generally 11:00 a.m. – 7:30 p.m., including one later evening each week.
One workday may be scheduled flexibly for administrative responsibilities with supervisor approval.
Weekend shifts are primarily first shift but may include second-shift coverage based on operational needs.
Regular travel between multiple residential homes and other Ray Graham Association locations is required.
Must be available to adjust work hours for emergencies, staffing needs, on-call responsibilities, meetings, and program operations.

Essential Responsibilities

Leadership & Operations

Provide direct supervision, coaching, mentoring, and accountability for DSP team members.
Conduct performance evaluations, observations, coaching sessions, and corrective action in accordance with agency timelines.
Coordinate onboarding, orientation, training, certification, and professional development of team members.
Maintain appropriate staffing coverage and respond promptly to operational needs.
Ensure compliance with agency policies, procedures, licensing regulations, accreditation standards, and contractual requirements.
Maintain working knowledge of the AFSCME collective bargaining agreement and administer provisions consistently.
Promote a culture of professionalism, respect, accountability, and excellent customer service.
Collaborate with Residential Coordinators, QIDPs, nursing staff, families, and interdisciplinary teams to ensure quality services.
Ensure residential homes remain safe, clean, organized, and compliant with agency standards.

Team Development

Foster a positive, collaborative, and solution-focused work environment.
Facilitate monthly team meetings and document required training topics.
Coach DSPs to promote independent decision-making, leadership development, and professional growth.
Recognize employee achievements and support engagement initiatives.
Ensure DSPs are proficient in agency technology, documentation systems, and electronic health records.
Promote consistent communication and teamwork across assigned homes.

Person-Centered Supports & Advocacy

Ensure services are delivered according to each person's Individual Service Plan (ISP), goals, preferences, dreams, and desired personal outcomes.
Promote informed choice, dignity, rights, and self-determination.
Support meaningful community participation and individualized activities based on personal interests.
Encourage self-advocacy and opportunities for leadership within the community.

Community Partnerships

Promote community inclusion and development of natural supports.
Build positive relationships with families, guardians, community agencies, healthcare providers, and external stakeholders.
Represent Ray Graham Association professionally within the community.
Support partnerships that enhance opportunities for people receiving services.

Financial & Administrative Responsibilities

Monitor household budgets and ensure responsible use of agency resources.
Oversee SNAP benefits, True Link accounts, Divvy purchases, petty cash, and other site financial resources.
Ensure accurate documentation and timely completion of required reports, billing support, data entry, and administrative deadlines.
Maintain records that support internal and external audits.
Monitor inventory, household supplies, and purchasing needs.

Performance Expectations

Successful Residential Supervisors consistently:

Deliver services aligned with Ray Graham Association's mission and CQL Person-Centered Excellence standards.
Maintain regulatory, licensing, and accreditation compliance.
Build engaged, high-performing DSP teams through coaching and accountability.
Complete evaluations, training, and corrective actions within required timeframes.
Maintain safe, welcoming, and compliant residential environments.
Minimize staffing vacancies through proactive scheduling and workforce planning.
Demonstrate sound fiscal stewardship and budget accountability.
Submit accurate documentation and administrative reports by established deadlines.
Support timely Therap documentation, billing oversight, and data accuracy.
Foster a positive workplace culture where employees and people supported can Reach, Grow, and Achieve.

Benefits

Ray Graham Association offers a competitive total rewards package designed to support the health, financial well-being, and work-life balance of our team members.

Eligible employees may receive:

Competitive salary
Medical, dental, and vision insurance
Employer-paid life insurance
Voluntary supplemental insurance options
403(b) Retirement Plan with a 3% employer match
Generous paid time off, including vacation, sick, personal, and holiday pay
Employee Assistance Program (EAP)
Paid training and professional development opportunities
Employee referral bonus program
Mileage reimbursement for approved business travel
Opportunities for career advancement and leadership development within a mission-driven organization

Requirements:

Education

Required

High School Diploma or GED
Valid Illinois Driver's License

Preferred

Associate or bachelor's degree in human services, Social Work, Psychology, Special Education, or a related field.

Required Certifications

Successfully complete CANTS, LEADS, State Police, and all required background checks.
Successfully complete all agency-required orientation and training within established timeframes.
Maintain certifications and training required by Ray Graham Association and applicable regulatory agencies.

Experience

Required

Minimum of 3 year's experience providing direct support services to people with intellectual and developmental disabilities.
Previous leadership, mentoring, or supervisory experience.
Experience working within person-centered service models.

Preferred

3–5 years of supervisory experience in residential human services.
Experience with DHS, IDPH, CQL, HCBS, BALC, Therap, and electronic documentation systems.
Experience supervising union employees and working within a collective bargaining environment.

Core Competencies

Leadership and Team Development
Person-Centered Practices
Regulatory Compliance
Coaching and Performance Management
Communication and Relationship Building
Conflict Resolution
Organizational and Time Management
Financial Accountability
Critical Thinking and Decision Making
Technology Proficiency
Adaptability and Problem Solving
Commitment to Diversity, Equity, Inclusion, and Belonging

Ray Graham Association is a drug-free workplace. Employment is contingent upon successful completion of all required background checks, pre-employment drug screening, and ongoing compliance with agency policies. Employees may be subject to random drug testing in accordance with agency policy.

Quick Apply

Refine Your Search

customer service supervisor jobs in itasca, il

Residential Supervisor

Supervisor, Tool & Die Design

Assistant Director/Program Manager of ERSEA & Family Support Services

Administrative Assistant/Customer Service

Customer Service Representative – International Shipping

Sales Supervisor, Literacy Initiatives

Maintenance Supervisor - Arrive North Shore

Assistant Service Manager

Residential Supervisor-Up to $500 Hiring Bonus

Home Health Clinical Supervisor - Registered Nurse

Production Supervisor

SMT TECHNICIAN/SUPERVISOR

Service Delivery Manager

Bilingual Customer Service Coordinator (Mandarin/English)

Daily Operations Supervisor - Community Oureach

Production Supervisor

Residential Program Supervisor (QIDP) – Youth with Intellectual & Developmental Disabilities

Bilingual Insurance Customer Service Representative | $50K$70K+ | Established Allstate Agency | Career Growth

Tool Room Supervisor

Teller Supervisor

I want to receive the latest job alert for customer service supervisor in itasca, il

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