Top 200 Resources engineer Jobs in Jackson, Ms

Entry-Level Managed Services Engineer
Business Communications, Inc. —Ridgeland, MS
- Microsoft Excel
- Microsoft Outlook
- Office
12d
Data Center Security Specialist
Amazon Data Services, Inc. —Canton, MS
- $26.00 - $45.48 an hour
- Full-time
- Mid-level
- Leadership
- Communication skills
- AD&D insurance
- Health insurance
13d
Data Center Technician
Amazon Data Services, Inc. —Canton, MS
- $25.19 - $44.08 an hour
- 8 hour shift
- Computer Science
- Up to 50% travel
- Mid-level
- Employee assistance program
- 401(k) matching
Data Center Security Specialist, DC Security
Amazon Data Services, Inc. —Canton, MS
- $26.00 - $45.48 an hour
- Full-time
- Mid-level
- 3 years
- AD&D insurance
- Health insurance
Network Engineer
Blue Cross & Blue Shield of Mississippi —Flowood, MS
- Full-time
- Computer science
- Computer Science
- Mid-level
Transportation Senior Continuous Improvement Engineer (remote)
Ryder System —Jackson, MS
- $90,000 - $100,500 a year
- Remote
- 5 years
- Engineering
- Dry van
- Disability insurance
- Health insurance
Network Engineer
Canopy Children's Solutions —Jackson, MS
- Computer Science
- 5 years
- System design
- Wellness program
- 403(b) matching
Quick Apply
Community Engagement Manager, AWS InCommunities
Amazon Data Services, Inc. —Canton, MS
- $74,400 - $130,300 a year
- Full-time
- Up to 50% travel
- Mid-level
- Bachelor's degree
- AD&D insurance
- Health insurance
Assembler C - 2nd Shift
Parker Hannifin Corporation —Madison, MS
- Full-time
- Computer literacy
- English
- High school diploma or GED
12d
IT Support Engineer II
The Solutions Team Inc —Flowood, MS
- Full-time
- Mid-level
- 2 years
- Paid holidays
- Health insurance
Server Systems Engineering II
Blue Cross & Blue Shield of Mississippi —Flowood, MS
- Full-time
- Computer Science
- 5 years
- Bachelor of Science
Process Engineer I - Office of Operational Excellence
The University of Mississippi Medical Center —Jackson, MS
- Full-time
- Engineering
- Travel
- Organizational skills
Field Engineer
MMR Group —Clinton, MS
- $38 - $45 an hour
- Weekends as needed
- Construction site
- Bachelor of Science
- Mid-level
Quick Apply
Technical Training Manager-Operations
Amazon Data Services, Inc. —Canton, MS
- $130,000 - $175,900 a year
- Full-time
- Engineering
- Bachelor's degree
- Continuous improvement
- AD&D insurance
- Health insurance
Engineering Operations Technician, DCC Communities
Amazon Data Services, Inc. —Canton, MS
- $29 - $51 an hour
- Full-time
- Up to 50% travel
- Mid-level
- Ability to climb stairs
- Employee assistance program
- 401(k) matching
Paving Crew Foreman (Dickerson & Bowen)
Dickerson & Bowen Inc —Jackson, MS
- Construction site
- Customer service
- Writing skills
Quick Apply
Geologist/Environmental Engineer
Pickering Firm, Inc —Flowood, MS
- Engineering
- Data analysis skills
- Mid-level
Project Engineer
Amazon Data Services, Inc. —Canton, MS
- $86,400 - $149,700 a year
- Full-time
- Construction site
- Mid-level
- Professional Engineer
- AD&D insurance
- Health insurance
Data Center Technician , DCC Communities
Amazon Data Services, Inc. —Canton, MS
- $27 - $54 an hour
- 8 hour shift
- Computer science
- Computer Science
- Up to 50% travel
- AD&D insurance
- Health insurance
Data Center Controls Tech, Controls team
Amazon Data Services, Inc. —Canton, MS
- $77,500 - $135,700 a year
- Overtime
- Construction site
- Military
- Mid-level
- AD&D insurance
- Health insurance

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resources engineer jobs near jackson, ms

Entry-Level Managed Services Engineer

Business Communications, Inc.
Ridgeland, MS

Apply Now

Job Details

12 days ago

Qualifications

Customer records maintenance
Microsoft Excel
Customer relationship building
Email customer support
Microsoft Outlook
Technical support via phone
Phone communication
Client rapport building
Incident Escalation
Phone call screening
Internal employee customer service
Task prioritization
Customer engagement
Case referral
Technical support via email
Cross-functional collaboration
Task assignment
Communication skills
Entry level
Cross-functional communication
Ticketing system technical support
Client interaction via phone calls
Customer data entry

Full Job Description

The Entry-Level Managed Services Engineer serves on the Rapid Response team as the primary point of contact for customers seeking technical support and troubleshooting assistance. This role is responsible for delivering professional, responsive, and customer-focused experience while efficiently assessing issues, providing basic technical support, and coordinating service requests with the appropriate engineering and sales resources to ensure timely resolution.

Essential Duties and Responsibilities:

Respond to inbound customer calls, emails, and support requests, creating and documenting service tickets for issues requiring engineering or sales involvement.
Deliver exceptional customer service through professional, courteous, and effective communication with customers and internal team members.
Perform initial issue assessment and basic troubleshooting to resolve customer concerns that can be addressed within approximately ten minutes.
Gather relevant information and ask questions to accurately diagnose issues, document findings, and expedite the resolution process.
Prioritize and assign unassigned service tickets to qualified and available engineers based on skillset, workload, and urgency.
Route inbound calls, emails, and support requests to the appropriate team member or department when necessary.
Maintain accurate and detailed records of customer interactions, troubleshooting steps, and ticket updates within the ticketing system.
Monitor ticket queues to ensure service requests are addressed in a timely manner and escalated appropriately.
Support departmental initiatives, process improvements, and organizational objectives.
Perform additional duties, projects, and responsibilities as assigned.
Relevant experience in a customer service-oriented role.

Knowledge, Skills, and Abilities

Strong customer service orientation.
Strong verbal, written, and interpersonal communication skills.
Professional demeanor with a commitment to integrity and customer service excellence.
Effective problem-solving and troubleshooting skills.
Ability to prioritize multiple tasks in a fast-paced environment.
Customer-focused mindset with a proven ability to build rapport and trust.
Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
Ability to work collaboratively with cross-functional teams and external partners.
Ability to maintain professionalism and composure in challenging or high-pressure situations.

Physical Requirements

Prolonged periods of sitting and working at a computer workstation.
Frequent use of telephones and headset.
Ability to communicate clearly and effectively with customers and colleagues.

Work Environment

This position operates primarily in a professional office environment and requires frequent use of standard office equipment, including computers, phones, and related technology and frequent interaction with customers and internal staff.

Apply Now

Refine Your Search

resources engineer jobs in jackson, ms

Entry-Level Managed Services Engineer

Data Center Security Specialist

Data Center Technician

Data Center Security Specialist, DC Security

Network Engineer

Transportation Senior Continuous Improvement Engineer (remote)

Network Engineer

Community Engagement Manager, AWS InCommunities

Assembler C - 2nd Shift

IT Support Engineer II

Server Systems Engineering II

Process Engineer I - Office of Operational Excellence

Field Engineer

Technical Training Manager-Operations

Engineering Operations Technician, DCC Communities

Paving Crew Foreman (Dickerson & Bowen)

Geologist/Environmental Engineer

Project Engineer

Data Center Technician , DCC Communities

Data Center Controls Tech, Controls team

I want to receive the latest job alert for resources engineer in jackson, ms

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