Top 2 Front desk agent Jobs in Jackson Ca

Agent, Guest Service
Jackson Rancheria Casino Resort —Jackson, CA
- $18.00 - $23.40 an hour
- Full-time
- Hotel
- Entry level
Hiring FT & PT Concierges $19–$21 | Free Meals | PTO | Benefits
Ponte Palmero Senior Living —Cameron Park, CA
- $19 - $21 an hour
- Full-time
- 18 years or older
- Microsoft Excel
- Current TB test
- Store discount
- Paid holidays
Quick Apply
7d

Discover related jobs

Based on your search for front desk agent jobs.

Agent, Guest Service
Jackson Rancheria Casino Resort —Jackson, CA
This is done by the top-quality handling of telephone calls, answering questions about the Jackson Rancheria, booking reservations, processing payments, mailing…
$18.00 - $23.40 an hour
Front Desk Agent
Appellation Lodi - Wine & Roses Resort and Spa —Lodi, CA
In this role, you will be responsible for managing all incoming calls, assisting guests with their needs, and overseeing every stage of their stay—from…
$20.60 an hour

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Front Desk & Optical Staff
Sunbury Family Eyecare, LLC —Sunbury, OH
Process sales transactions and manage inventory effectively. File and post insurance claims and payments. Conduct vision tests and assess patients' optical…
From $14 an hour
Quick Apply
Front Desk Receptionist - FULL TIME
Senior Star —Dublin, OH
Answer and route calls with a friendly demeanor. A hospitality pro who knows how to create a welcoming atmosphere. Ensure building security and resident safety.
From $16 an hour
Quick Apply
13d

Show more jobs in cities nearby

I want to receive the latest job alert for front desk agent in jackson ca

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

front desk agent jobs near jackson ca

Service Manager jobs in Missouri

Guest Service Agent jobs in Spring, TX

Ramp Agent jobs in San Antonio, TX

Guest Service Agent jobs in Murfreesboro, TN

Mental Health Fee For Service jobs in Massachusetts

Guest Service Agent jobs in Miramar, FL

Guest Service Agent jobs in Hamilton, OH

Union Concierge jobs in New York, NY

Concierge Physician jobs in New York, NY

Concierge Nurse jobs in Atlanta, GA

Concierge Nurse jobs in Miami, FL

Concierge jobs in Chicago, IL

Concierge Nurse jobs in St. Louis, MO

Concierge jobs in Nashville, TN

Agent, Guest Service

Jackson Rancheria Casino Resort -
Jackson, CA

Apply Now

Job Details

Full-time
$18.00 - $23.40 an hour

Qualifications

Customer records maintenance
Records maintenance
Correspondence management
Hotel and accommodations payment processing
Hotel policy compliance
Account maintenance
Financial transaction processing
Check cashing
Filing
Client file management
Answering guest questions
Mail distribution
Hotel room assignment management
Accounting data entry
Financial record maintenance
Mail management
Daily transaction recording
Hotel emergency procedures
Mail processing
Deposits
Hotel and accommodations guest complaints handling
Clean workspace maintenance
Suggestive selling
Hotel safety procedures
Entry level
Office phone management

Full Job Description

Overview:

The Guest Service Agent will help create a positive guest experience by determining the individual needs of our guests and matching it with relevant Jackson Rancheria products and services. This is done by the top-quality handling of telephone calls, answering questions about the Jackson Rancheria, booking reservations, processing payments, mailing documents and various other daily office duties. The Guest Service Agent represents the Hotel to the guest throughout all stages of the guest's contact with the hotel.

Responsibilities:

A. Front Desk

Greets, registers, and assigns rooms to Hotel Guests.
Knows room locations, types of rooms available, and room rates.
Thoroughly understands and adheres to proper credit, check-cashing, and cash-handling policies and procedures.
Make and confirm reservations.
Issue room keys and escort instructions to bellhops.
Keep records of room availability and guests' accounts, manually or using computers.
Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
Posts and files all charges to guest, master, and city ledger accounts.
Compute bills, collect payments, and make change for guests.
Processes guest check-outs.
Contacts housekeeping or maintenance staff when guests report problems.
Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
Record guest comments or complaints, referring customers to managers as necessary.
Uses proper telephone etiquette and uses proper mail, package, and message handling procedures.
Maintains the cleanliness and neatness of the front desk area.
Knows all safety and emergency procedures. Is aware of accident prevention policies.
Accommodates special requests whenever possible.

B. Reservations

Processes reservations for Hotel rooms, creates and maintains reservation records.
Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
Ensures calls are answered in a prompt and professional fashion.
Knows the type of rooms available as well as their location, layout and rates.
Knows the credit policy of the hotel and how to code each reservation.
Prepares letters of confirmation.
Communicates reservation information to the front desk.
Processes cancellations and modifications and promptly relays this information to the front desk.
Understands the hotel's policy on guaranteed reservations and no-shows.
Processes advance deposits on reservations.
Tracks future room availabilities on the basis of reservations.
Prepares expected arrival list for front office use.
Assists in preregistration activities when appropriate.
Monitors advances deposit requirements.
Handles daily correspondence and responds to inquires as needed.
Makes sure that files are kept up to date.
Maintains the cleanliness and neatness of the reservation area.
Other duties may be assigned.

Qualifications:

EDUCATION and/or EXPERIENCE

Previous hotel experience desired.

Pay range: $18.00 - $23.40 per hour

Shift Differential: Non-Exempt employees will receive a $1.00 per hour shift differential for any hours worked between 10:00pm and 6:00am.

This is not a smoke free workplace. Although we employ state-of-the-art air filtration systems, cigarette smoke is in the work environment

Apply Now

Refine Your Search

front desk agent jobs in jackson ca

Agent, Guest Service

Hiring FT & PT Concierges $19–$21 | Free Meals | PTO | Benefits

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for front desk agent in jackson ca

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected