Top 15 It support specialist Jobs in Jackson Tn

Technical Support Officer (TSO - Tier 1)
Madison County Government —Jackson, TN
- $42,500 - $49,500 a year
- Weekends as needed
- Customer service
- Bachelor of Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Customer Experience Specialist-Milan
ZLINE —Milan, TN
- From $35,000 a year
- 8 hour shift
- Bilingual
- Computer literacy
- Office
- Health savings account
- Health insurance
Quick Apply
IT Support Specialist
Aeneas Internet & Telephone —Jackson, TN
- Weekends as needed
- Mid-level
Surgery Support Tech
West Tennessee Healthcare —Jackson, TN
- Part-time
- Surgery
- Operating room
- Perioperative Care
- On-the-job training
Major Incident Manager III
Jack Henry & Associates —United States
- $65,900 - $85,000 a year
- Full-time
- Remote
- Bachelor of Science
- Analysis skills
- Bachelor's degree
19h

Discover related jobs

Based on your search for it support specialist jobs.

Information System Analyst I -HR Organizational
West Tennessee Healthcare —Jackson, TN
Assists in the completion of all phases of the project including analysis, design, testing, user training, documentation, implementation, and follow-up.
3d
IT Support Specialist
Aeneas Internet & Telephone —Jackson, TN
Some experience as a field technician (basic cabling skills, basic telephone installation including RJ-21X and POTS). Training will be provided upon employment.

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
Quick Apply
Help Desk Technician - Tier 2
Proteam Solutions —Columbus, OH
Involves user support on software and hardware from base offices or on-site and field desktop locations (main campus, regional sites, medical facilities).
Quick Apply
8d

Show more jobs in cities nearby

I want to receive the latest job alert for it support specialist in jackson tn

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it support specialist jobs near jackson tn

Technical Support Specialist jobs in Jackson, TN

Surgical Technician jobs in Jackson, TN

Technical Support Specialist jobs in Richardson, TX

It Support jobs in Augusta, GA

Technical Support Specialist jobs in Stone Mountain, GA

Technical Support Specialist jobs in Aurora, IL

Technical Support Specialist jobs in Saginaw, MI

Credentialing Specialist jobs in Remote

Incident Manager jobs in Mckinney, TX

Incident Manager jobs in Missouri

Assistant Property Manager jobs in North Carolina

Incident Manager jobs in Cary, NC

Compliance Manager jobs in Houston, TX

Incident Manager jobs in Florida

Asset Protection Manager jobs in Phoenix, AZ

Non Certified Surgical Technician jobs in Florida

Surgical Technologist jobs in New York, NY

Monitor Technician jobs in Fort Lauderdale, FL

Surgical Technician jobs in Summerville, SC

Surgical Technician jobs in Stockton, CA

Technical Support Officer (TSO - Tier 1)

Madison County Government -
Jackson, TN

Quick Apply

Job Details

Full-time
$42,500 - $49,500 a year

Benefits

Health insurance
Dental insurance
Flexible spending account
Paid time off
Vision insurance
Life insurance
Retirement plan

Qualifications

Customer service
Windows
Driver's License
Bachelor's degree
IT support

Full Job Description

Position Summary

Provides frontline technical support and guidance to end users in a 2025, cloud-centric environment. Responsible for assisting users with hardware, software, and basic network issues, primarily through email, phone, chat, and remote management tools. Documents, tracks, and monitors incidents within an service desk to ensure timely resolution. Duties include installing, testing, and updating workstations, mobile devices, and peripheral equipment in line with zero-trust security practices. This role exercises professional discretion and requires adaptability in a fast-paced public-sector IT setting.

Criteria

Education & Experience

B.S. degree in a technical or business-related field OR 2 years of experience in IT support, networking, or a technical field.
Experience with modern SaaS platforms, endpoint security solutions, and remote support software (e.g., Bomgar, MS Teams) is strongly preferred.

Skills & Abilities

Excellent verbal, written, and customer service skills.
Proficiency in hardware and software installation, basic TCP/IP networking, wireless configurations, user account management (e.g., Azure AD or equivalent), and troubleshooting across Windows and macOS environments.
Solid foundational knowledge of Microsoft 365 productivity suite.
Ability to apply logical and critical thinking to promptly resolve Tier 1 issues.

Certifications/Licenses

Preferred: CompTIA A+, Network+, Microsoft 365 Certified: Fundamentals.
Valid Tennessee Class “D” license preferred.

Physical Demands

Frequent computer keyboard usage.
Oral communication via phone or in-person interaction.
Ability to transport and install IT equipment (up to 50 lbs.).
Visual acuity for reading printed materials and on-screen content.

Work Environment

Indoor office conditions with occasional on-premise visits.
On-call rotation, including weekends or shift work as needed for continuity of County services.
Requires adherence to County cybersecurity policies (e.g., data classification, multi-factor authentication, etc.).

Driving

A valid Tennessee Class “D” license is preferred.

Essential Functions

Ticket Logging & Management
Log all incidents and service requests in the service desk ticketing system.
Assign priorities, categorize issues, and ensure clear documentation for smooth handoffs.
Basic Troubleshooting
Diagnose and resolve Tier 1 hardware/software issues, including application errors, printer malfunctions, and user account resets.
Provide remote assistance when on-site support is impractical.
Security & Data Integrity
Follow zero-trust principles to maintain user and data security.
Adhere to multi-factor authentication and proper password management standards.
Hardware & Software Support
Install and configure desktop OS, standard applications, and peripherals in compliance with County IT policies.
Update and patch systems regularly to mitigate vulnerabilities.
User Engagement & Customer Relations
Serve as the first point of contact for County employees; resolve issues promptly or escalate to Tier 2 when necessary.
Provide introductory training on new hardware/software as needed.
Asset Management
Maintain accurate inventory of devices, peripherals, and software licenses.
Follow procedures for surplus or decommissioned equipment.
Documentation & Knowledge Base
Contribute solutions and FAQs to the internal knowledge base, fostering continual improvement.
Report recurring issues to senior IT staff for deeper analysis.
Professional Growth
Pursue training and certifications to stay current with emerging endpoint technologies and best practices (e.g., IoT devices, MDM solutions).
On-Call Availability
Participate in an on-call rotation, addressing urgent incidents outside normal business hours.
Additional Duties
Perform any other related tasks as assigned by the CIO or IT Manager.

Role Competencies

Technical Learning – Eagerness to keep pace with evolving tools and platforms.
Customer Focus – Ability to empathize with non-technical users and communicate effectively.
Problem Solving – Quick assessment and resolution of basic hardware/software malfunctions.
Organizing & Priority Setting – Systematic approach to managing a ticket queue.
Integrity & Trust – Upholding confidentiality and ethical standards at all times.

Professional Development

Exhibits willingness to engage in ongoing training and certification programs.
Integrates newly acquired skills into daily workflow, improving end-user experiences.

Job Type: Full-time

Pay: $42,500.00 - $49,500.00 per year

Benefits:

Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance

Compensation Package:

Yearly pay

Work Location: In person

Quick Apply

Refine Your Search

it support specialist jobs in jackson tn

Technical Support Officer (TSO - Tier 1)

Customer Experience Specialist-Milan

IT Support Specialist

Surgery Support Tech

Major Incident Manager III

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for it support specialist in jackson tn

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected