Top 119 client manager Jobs in jacksonville, fl

Client Relationship Manager, Employee Benefits-Middle Market
The Baldwin Group —Jacksonville, FL
- Full-time
- Microsoft Outlook
- HIPAA
- Mid-level
Client Manager, Retirement Plans - The Baldwin Financial Services
The Baldwin Group —Jacksonville, FL
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Research
8d
AI Adoption Manager, Strategic & Enterprise Accounts | Southeast
EvenUp —Jacksonville, FL
- $112,000 a year
- Full-time
- Remote
- Up to 50% travel
- Travel
- Mentoring
- Paid parental leave
- Disability insurance
Client Concierge
Chewy —Jacksonville, FL
- Weekends as needed
- Analysis skills
- Travel
- Patient care
Bilingual Account Manager - Benefits and Healthcare
Amaze Health —Jacksonville, FL
- $60,000 - $90,000 a year
- Full-time
- Hybrid work
- Spanish
- English
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Civilian Agencies Client Account Manager
Pond & Company —Jacksonville, FL
- $140,000 - $185,000 a year
- Email
- Remote
- Background check
- Engineering
- Office
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Client Service Manager - Real Estate Insurance
Hylant —Jacksonville, FL
- $750,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Associate Client Service Manager (Senior Living)
Gallagher —Jacksonville, FL
- $47,000 - $70,500 a year
- Full-time
- Remote
- Mid-level
- High school diploma or GED
- Bachelor's degree
- Paid parental leave
- Health savings account
Client Relationship Manager
The Greenery of North Florida, Inc. —Fernandina Beach, FL
- $60,000 - $75,000 a year
- Mid-level
- Analysis skills
- Continuous improvement
Quick Apply
Customer Success Representative
Malnove Incorporated —Jacksonville, FL
- From $60,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Inventory management
- ERP systems
- Paid training
- Health savings account
Quick Apply
2d
Transition Specialist Representative - Jacksonville
PAYCOM —Jacksonville, FL
- Full-time
- Microsoft Outlook
- Public speaking
- Research
Quick Apply
Representative, Member Success
SPINS —Jacksonville, FL
- $21 - $25 an hour
- Hybrid work
- Microsoft Office
- US work authorization
- 1 year
Quick Apply
Client Coordinator
Elase Nationwide —Ponte Vedra Beach, FL
- Part-time
- Mid-level
- High school diploma or GED
- Travel
- Paid time off
- 401(k) matching
Quick Apply
Transition Specialist
J Kelly & Associates —Jacksonville, FL
- $85,000 - $110,000 a year
- Extended hours
- Background check
- Microsoft Excel
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
SNAP CASE MANAGER (PT - St Johns)
Youth Crisis Center Inc —Jacksonville, FL
- $19 an hour
- Part-time
- Computer literacy
- Writing skills
- Mid-level
Quick Apply
Client Intake Coordinator
Serenity Mental Health Centers —Ponte Vedra Beach, FL
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
2d
Case Manager - Matrix After Care (Contract)
Community Rehabilitation Center —Jacksonville, FL
- $23.00 - $24.50 an hour
- Contract
- Background check
- Clean driving record
- Psychiatry
Quick Apply
Paralegal/Case Manager
Bold City Talent Partners —Jacksonville, FL
- $26 - $30 an hour
- Part-time
- Customer service
- In-person
- Communication skills
- Disability insurance
- Health insurance
Quick Apply
Senior Customer Service Representative
Motion Industries (MOT) —Jacksonville, FL
- Full-time
- Sales
- 5 years
- Computer literacy
- Paid holidays
- Health insurance
Quick Apply
Case Manager
Morgan & Morgan, P.A. —Orange Park, FL
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick Apply
13d

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Client Relationship Manager, Employee Benefits-Middle Market

The Baldwin Group -
Jacksonville, FL

Apply Now

Job Details

Full-time

Qualifications

Managing customer accounts
Customer relationship building
Microsoft Outlook
Spreadsheets
Health insurance policy knowledge
Managing clients in a customer support role
Documentation tools
Customer relationship management
Data interpretation
Managing projects
Life & Health Insurance License
Cross-functional collaboration
Escalation handling
Technical Proficiency
Project stakeholder communication
Cross-functional communication

Full Job Description

The Baldwin Group is an award-winning entrepreneur-led and inspired insurance brokerage firm delivering expertly crafted Commercial Insurance and Risk Management, Private Insurance and Risk Management, Employee Benefits and Benefit Administration, Asset and Income Protection, and Risk Mitigation strategies to clients wherever their passions and businesses take them throughout the U.S. and abroad. The Baldwin Group has award-winning industry expertise, colleagues, competencies, insurers, and most importantly, a highly differentiated culture that our clients consider an invaluable expansion of their business. The Baldwin Group (NASDAQ: BWIN), takes a holistic and tailored approach to insurance and risk management.

The Client Relationship Manager (CRM), Employee Benefits, is the primary liaison between insurance carriers and clients, managing employee benefit programs, renewals, and day to day service inquiries. They ensure plan compliance, analyze benefit trends, and provide advice and guidance on coverage, with the goal of driving client relationships, satisfaction, and retention. The CRM applies practical benefits knowledge to ensure timely, accurate deliverables and supports the delivery of a consistent “Peace of Mind” client experience. This role collaborates closely with the Client Success Specialist, Advisor, carriers, and internal Baldwin support colleagues to ensure excellent service delivery.

Position Summary

The Client Relationship Manager (CRM), Employee Benefits, is the primary liaison between insurance carriers and clients, managing employee benefit programs, renewals, and day‑to‑day service inquiries. They ensure plan compliance, analyze benefit trends, and provide advice and guidance on coverage, with the goal of driving client relationships, satisfaction, and retention. The CRM applies practical benefits knowledge to ensure timely, accurate deliverables and supports the delivery of a consistent “Peace of Mind” client experience. This role collaborates closely with the Client Success Specialist, Advisor, carriers, and internal Baldwin support colleagues to ensure excellent service delivery.

Primary Responsibilities

Build and maintain strong client relationships as the primary point of contact, proactively communicating expectations, updates, and strategic recommendations.

Assess client needs and develop tailored benefit solutions, including evaluating existing programs and identifying opportunities for additional coverage.
Lead the renewal process by preparing, analyzing, and effectively presenting benefit options, benchmarking, claim experience, contribution modeling, and plan design alternatives.
Manage the client service calendar, including onboarding, renewals, open enrollment preparation, compliance updates, and delivery of required plan documentation.
Ensure benefit programs comply with federal and state regulations (ERISA, HIPAA, ACA) and oversee related compliance activities such as 5500 filings and plan documents.
Liaise with carriers and vendors to negotiate contracts, resolve issues, solicit proposals, and manage policy activity to ensure timely, accurate service delivery.

Oversee new client onboarding in alignment with the Peace of Mind process, including timely C-suite engagement.
Partner with Client Success Specialists and internal teams to clarify data needs, monitor task progress, and maintain consistent, high-quality workflows.
Develop employee facing communication materials, including Benefit Guides, and coordinate or conduct enrollment meetings.

Maintain high standards of accuracy, timeliness, and completeness in all interactions.
Identify opportunities to improve processes, tools, and workflows, escalating issues to leadership as needed.

Required Knowledge & Experience

Strong industry knowledge of benefit programs, preferably in a brokerage firm.
Strong analytical and problem-solving skills.
Ability to manage multiple projects and priorities effectively.
A commitment to providing exceptional client service.
Ability to evaluate complex information, identify issues within defined parameters, and recommend next steps.
Strong attention to detail when reviewing materials for completeness and accuracy.
Proficiency with Agency Management Systems (e.g., Brokerage Builder), Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) Products, Zywave and digital workflow tools.
Able to prioritize tasks, manage deadlines, and follow structured processes to support client commitments.
Build strong relationships with clients through responsive, reliable communication and a proactive service-oriented approach.
Demonstrates firm’s core values with aligned corporate culture. Including reliability, integrity, and follow-through; communicates clearly about status and next steps.
Works effectively within cross-functional teams, contributing to shared objectives and escalating issues constructively.
Strong presentation skills, both verbal and written communications.

Qualifications

Bachelor’s degree in business, insurance, finance, or related field; professional insurance designation preferred.
Current state License required (Life & Health)
2-4+ years of employee benefits and account management experience.
Excellent verbal and written communication skills to deliver presentations to decision-makers and employees.
Foundational understanding of employee benefits processes, and renewal workflows, including functional knowledge of plan funding types such as self‑funded and level‑funded.
Experience coordinating with offshore teams or third‑party partners is preferred.

Skills & Behaviors

Functional/Technical Skills

Strategic Execution: Navigating workflows through proactive performance measurement and decisive resolution of complex carrier or compliance escalations.
Client Advisory: Applies expertise to inform recommendations and provide guidance in Employee Benefits (market strategy, exposure analysis).
Quality Assurance: Expertise in performing high-level quality assurance on complex technical deliverables produced by others.
Systems Agility: High proficiency in Agency Management Systems (e.g., Brokerage Builder), Microsoft Excel, AI-enabled tools, and digital workflow platforms.

Behaviors

Planning: Strategic prioritization and time management; planning and prioritizing work to meet commitments aligned with organizational goals.
Earns Trust: Confidence in advising clients on complex matters; gaining the confidence and trust of others through honesty, integrity, and authenticity.
Peer Relationships: can solve problems with teams with a minimum of noise; builds partnerships and works collaboratively with others to meet shared objectives.
Client Focus: Builds strong client relationships and delivers client-centric solutions that exceed expectations.

#LI-NS1

The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.

Apply Now

Refine Your Search

client manager jobs in jacksonville, fl

Client Relationship Manager, Employee Benefits-Middle Market

Client Manager, Retirement Plans - The Baldwin Financial Services

AI Adoption Manager, Strategic & Enterprise Accounts | Southeast

Client Concierge

Bilingual Account Manager - Benefits and Healthcare

Civilian Agencies Client Account Manager

Client Service Manager - Real Estate Insurance

Associate Client Service Manager (Senior Living)

Client Relationship Manager

Customer Success Representative

Transition Specialist Representative - Jacksonville

Representative, Member Success

Client Coordinator

Transition Specialist

SNAP CASE MANAGER (PT - St Johns)

Client Intake Coordinator

Case Manager - Matrix After Care (Contract)

Paralegal/Case Manager

Senior Customer Service Representative

Case Manager

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