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Manager, Customer Strategy and Success

Oshi Health -
Jacksonville, FL

Quick Apply

Job Details

Full-time
$100,000 - $120,000 a year
4 days ago

Benefits

Paid holidays
Health insurance
Unlimited paid time off
Dental insurance
Work from home
Vision insurance

Qualifications

Customer communication
Customer relationship building
Operations coordination
Managing clients in a customer support role
Customer relationship management
Leading team collaboration initiatives
Cross-functional team management
Project stakeholder communication
Cross-functional communication
Analytics

Full Job Description

Manager, Customer Strategy and Success

Reports To: Head of Growth

Employment Type: Full-Time

Salary: $100,000 – $120,000

Eligible States: Arizona, California, Colorado, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Missouri, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Vermont, Virginia, and Wisconsin

Role Overview

Oshi Health's Growth team is looking for a dynamic Manager, Customer Strategy and Success to spearhead client implementation and oversee account management for both new and existing partners. In this pivotal role, you will lead internal implementation efforts, collaborate closely with cross-functional teams (Product, Clinical, and Commercial), and deliver QBRs that drive continued partner growth. This is a hands-on position for someone who thrives on data storytelling, relationship-building, and making a real impact on digestive healthcare.

What You'll Do — Key Responsibilities

Own end-to-end implementation, account management, and customer success for partner accounts — responsible for driving measurable outcomes within named partnerships
Lead internal implementation efforts, working cross-functionally with stakeholders across Product, Member Marketing, and Clinical Operations
Drive marketing and awareness of Oshi Health within named accounts, ensuring prospective members are well-educated on available GI solutions within their benefit structure
Pull and analyze key performance data within internal Oshi Health systems to highlight success stories and communicate performance to clients
Deliver quarterly business reviews (QBRs) to customers, reinforcing value and driving continued account growth
Influence key stakeholders through clear, confident external communication and cross-functional alignment

What We're Looking For — Qualifications & Requirements

Required

2–4 years of relevant experience post-undergraduate, with demonstrated progression in your field
Proven experience in a client-facing role, with comfort leading external conversations and influencing key stakeholders
Strong analytical skills with hands-on experience pulling data and building narratives through data storytelling
Exceptional cross-functional coordination — detail-oriented, organized, and a clear communicator

Preferred

Healthcare or digital health experience
Familiarity with QBR preparation and delivery
Experience in a high-growth, mission-driven, or startup environment

Compensation & Benefits

Salary: $100,000 – $120,000 commensurate with experience, plus meaningful equity

Health Benefits: Employer-sponsored medical, dental, and vision plans

Time Off: Unlimited PTO + 11 paid company holidays

Life Support: Access to a "Life Concierge" through Overalls, because life happens

Growth: Tailored professional development opportunities as we scale

Work Style: Remote-first flexibility, work from home anywhere in the US with our approved states

About Oshi Health

Oshi Health is a virtual digestive health practice on a mission to transform GI care. We combine compassionate, multidisciplinary care with innovative technology to help people with chronic digestive conditions get the answers and relief they deserve. We take time to get to know each patient and develop personalized, whole-person care plans — including medications, dietary changes, and mental health support. When you join Oshi, you're joining a team — and a mission — that's changing what great healthcare looks like.

For every Oshi team member, we look for:

Genuine passion for improving patient lives and transforming GI care
Strong communication skills and emotional intelligence
Comfort in a fast-paced, remote-first, mission-driven environment

Note: This job description serves as a general overview and may be subject to change based on organizational needs and requirements.

Oshi Health is an equal opportunity employer that is committed to creating a diverse work environment. To do that, we champion a workplace where each and every person is treated with dignity and respect and is valued for their unique perspective and contributions.

Oshi Health's policy is to maintain a working environment that encourages mutual respect, promotes harmonious and congenial relationships between employees, and is free from all forms of discrimination and harassment of any employee (or applicant for employment or service provider) by anyone, including supervisors, co-workers, vendors, or clients. Harassment and discrimination in any manner or form is expressly prohibited. There is no tolerance for discrimination or unequal treatment of any kind on the basis of race, color, religion, creed, gender, sex, sexual orientation, gender identity or expression, pregnancy, sexual and reproductive health decisions, national origin, age, disability, genetic information, marital status or civil partnership/union status, familial status, military or veteran status, predisposition or carrier status, domestic violence victim status, alienage or citizenship status, unemployment status, sexual violence or stalking victim status, caregiver status, or any other characteristic protected by law.

This practice applies to all terms, conditions and privileges of employment including, but not limited to, recruitment, selection, promotion, demotion, transfer, layoff, rehire, termination of employment, development and training, compensation, benefits and retirement.

For more information, visit us at www.oshihealth.com

Oshi Health will never contact job candidates via text message or any other messaging platform including WhatsApp, Signal, and Telegram. All official correspondence will occur through email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process. If you have concerns, please reach out to [email protected], and we'll confirm whether you're engaging with one of our Oshi teammates!

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Role Overview

What You'll Do — Key Responsibilities

What We're Looking For — Qualifications & Requirements

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Preferred

Compensation & Benefits

About Oshi Health

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