Top 1166 Support & client services managers Jobs in Jacksonville, Fl

Customer Service Administrator
JACKSONVILLE AVIATION AUTHORITY —Jacksonville, FL
- $28.58 - $36.99 an hour
- Full-time
- Background check
- Hospitality
- Mid-level
4d
Office Services Associate
Opensity Solutions —Jacksonville, FL
- Up to $27 an hour
- Full-time
- Ability to walk for extended periods
- Office
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
1d
Senior Property Manager
JWB Real Estate Capital —Jacksonville, FL
- Full-time
- Background check
- 5 years
- Office
- Health insurance
- Dental insurance
Quick Apply
10d
Administrative Supervisor
Rivkin Radler LLP —Jacksonville, FL
- $80,000 - $90,000 a year
- Full-time
- Mid-level
- Administrative experience
- Leadership
- AD&D insurance
- Paid holidays
Quick Apply
Roofing Business Development Representative
Weatherlock Roof Systems —Ponte Vedra Beach, FL
- $75,000 - $150,000 a year
- Full-time
- Sales
- Mid-level
- Business development
- Health insurance
- 401(k)
Quick Apply
4d
Care Coordinator/Case Manager
Partnership for Child Health —Jacksonville, FL
- From $40,000 a year
- Full-time
- Public speaking
- Mid-level
- Driver's License
- Disability insurance
- Health insurance
Quick Apply
Quality Control -Security Industry
Confidential —Jacksonville, FL
- $56,319.54 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Ability to walk for extended periods
Quick Apply
Property Manager
JWB Real Estate Capital —Jacksonville, FL
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Maintenance Tech - 5+ Years Experience
Turnkey Property Maintenance & Repair Professionals —Jacksonville, FL
- $20 - $25 an hour
- Overtime
- 5 years
- Computer literacy
- Residential
Quick Apply
9d
FT ECT Program Coordinator
River Point Behavioral —Jacksonville, FL
- Weekends as needed
- CPR Certification
- Nursing
- Psychiatry
- Continuing education credits
- Health insurance
Quick Apply
2d
Tier 2 Technical Support Specialist
Total Business Systems —Jacksonville, FL
- $25 - $40 an hour
- Full-time
- Azure
- Mid-level
- Windows
- Health insurance
- 401(k)
Quick Apply
1d
Field Service Technician - JAX
Industrial Electric Manufacturing —Jacksonville, FL
- $36.30 - $52.80 an hour
- Weekends as needed
- Military
- 8 years
- Travel
Quick Apply
Teacher - Middle School ELA
Guardian Catholic School —Jacksonville, FL
- From $45,000 a year
- 8 hour shift
- Background check
- Classroom
- High school
- Health insurance
- Dental insurance
Quick Apply
Project Management Assistant
Holman, Inc. —Jacksonville, FL
- $22 - $26 an hour
- Full-time
- Background check
- Google Workspace
- Microsoft Outlook
- Health savings account
- Disability insurance
Quick Apply
Client Service Leader
ECC Corporation —Jacksonville, FL
- Full-time
- Civil engineering
- 11+ years
- Office
- Health insurance
- Dental insurance
Quick Apply
9d
Assistant Staff Civil Engineer
SWCA Environmental Consultants —Jacksonville, FL
- $26.75 - $36.51 an hour
- Online Application
- Hybrid work
- Civil engineering
- Engineering
- Office
- Opportunities for advancement
Customer Service Representative - Jacksonville
First American Financial Corporation —Jacksonville, FL
- Overtime
- Background check
- Basic math
- Research
- Employee stock purchase plan
- Health insurance
2d
Transition Specialist Representative - Jacksonville
PAYCOM —Jacksonville, FL
- Full-time
- Microsoft Outlook
- Public speaking
- Research
Quick Apply
Case Manager
North American Family Institute, Inc. —Jacksonville, FL
- $18.50 an hour
- Full-time
- Background check
- Clean driving record
- Office
- 403(b) matching
- Paid holidays
Quick Apply
Manager Mortgage Operations Excellence - Empower LOS
City National Bank —Jacksonville, FL
- $122,535 - $208,715 a year
- Residential
- 3 years
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
10d

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Customer Service Administrator

JACKSONVILLE AVIATION AUTHORITY -
Jacksonville, FL

Apply Now

Job Details

Full-time
$28.58 - $36.99 an hour
4 days ago

Qualifications

Employee relationship building
Administrative experience
Class E
Bachelor's degree
Stakeholder relationship building

Full Job Description

Job Summary
The Customer Service Administrator supports the Jacksonville Aviation Authority (JAA) in delivering superior customer service to all internal and external customers. This position performs complex duties requiring initiative, organization, and sound independent judgment with minimal supervision. The Administrator builds and maintains positive relationships with the public, tenants, service providers, external partners, and all levels of JAA staff. In the absence of the Terminal Operations Manager the position represents JAX Operations on customer service matters and may take independent action and make decisions as appropriate. The role is also responsible for administrative support to ensure the effectiveness of JAA’s customer service programs.

Essential Functions

Customer Service Support

Provide timely effective customer service assistance to internal and external customers.
Respond to inquiries regarding airport facilities and services; prepare professional accurate, and timely responses. Forward and track inquiries requiring action by other departments.
Represent the Terminal Operations Manager at meetings as needed. Implement and maintain customer service procedures; recommend operational improvements as appropriate.
Assist with benchmark studies performance measurement coordination and special projects.
Administer the Customer Comment Management System (JAAACTIONLINE, mobile app surveys emails and other channels). Maintain and track all customer feedback including complaints, compliments suggestions and requests.
Develop and manage programs that recognize outstanding customer service delivered by JAA employees and stakeholders.
Listen attentively to customer complaints research issues and prepare timely accurate responses. Compile data and prepare reports for internal distribution and presentations.

Train various customer facing stakeholders on expected airport service delivery standards.
Serve as the liaison with Visit JAX ensuring contract compliance and customer service delivery.
Support the Volunteer Program by assisting Marketing with Certifying Official responsibilities and other administrative assistance as needed.

Lost and Found Program

Operate and maintain the Lost and Found program ensuring proper cataloging storage, accountability and disposition of all items.
Identify items and record information in the Lost and Found database. Attempt to contact owners.
Manage phone email and in person inquiries provide timely updates to customers.
Return items to customers onsite or coordinate shipment at the owner’s expense.
Deliver unclaimed cash or negotiable items to the Finance Department.
Dispose of unclaimed property according to established directives through donation destruction or auction.

Airport Service Quality (ASQ) Coordination

Administer the ASQ Program including oversight of survey collection data review interpretation and dissemination.
Identify trends and prepare reports for Senior Staff and workforce distribution.
Manage the ASQ Survey Portal, ensuring sampling targets align with current flight schedules, city pairs frequencies aircraft types and other variables.
Schedule and facilitate Customer Experience Consortium meetings focused on improving survey identified deficiencies.
Engage JAA staff and stakeholders in understanding survey results and celebrating achievements.
Manage the ASQ vendor contract review and approve invoices and serve as the Credentialing Officer for survey fieldwork personnel.

ADA Coordination

Serve as the central point of contact for all ADA related complaints for JAA airports and facilities.
Receive review and forward complaints to appropriate stakeholders investigate issues and prepare responses.
Conduct facility reviews for ADA compliance and coordinate mitigation efforts as necessary.
Perform audits and self assessments in accordance with federal state local and JAA regulations and policies.
Act as liaison with the FAA Office of Civil Rights on ADA matters.

Executive Conference Room Coordination

Oversee the Executive Conference Room (ECR) including scheduling for internal and external users.
Manage reservations provide facility information and ensure clarity on costs and capabilities.
Maintain the ECR in a ready to use condition ensuring cleanliness and full systems functionality.
Coordinate payment collection and advise customers on payment procedures.
Work with on site food and beverage providers to meet client service needs.
Collaborate with IT to ensure connectivity and support for web based meetings and presentations.

Knowledge Skills and Abilities

Strong customer service skills preferably in an airport environment.
Effective independent problem solving skills with sound judgment in fast paced situations.
Excellent verbal and written communication skills suitable for a wide audience.
Ability to build and leverage relationships with internal departments and external stakeholders.
Working knowledge of current aviation issues relevant to airport operations.
Proficiency with database systems Microsoft Excel Internet applications and the full MS Office Suite. Ability to analyze interpret and present data clearly.
Ability to coordinate people and resources during difficult or emergency situations.

Required Education and Experience

Bachelor's degree from an accredited college or university in Business Administration, Public Administration Aviation Management Hospitality Management Communications or a closely related field. Three (3) years of progressively responsible experience in customer service airport operations administrative support or a related field are required.
Airport or aviation experience is preferred.

Additional Requirements

Ability to obtain and maintain a Security Identification Display Area (SIDA) badge.
Valid Florida Class E driver’s license (must be maintained).
Successful completion of a Florida Department of Law Enforcement security background check.

Physical Demands
This position requires walking throughout terminal areas sitting or standing at a workstation for extended periods and occasional lifting of items up to 20 pounds. The employee must be able to perform essential job functions with or without reasonable accommodation

Apply Now

Refine Your Search

support & client services managers jobs in jacksonville, fl

Customer Service Administrator

Office Services Associate

Senior Property Manager

Administrative Supervisor

Roofing Business Development Representative

Care Coordinator/Case Manager

Quality Control -Security Industry

Property Manager

Maintenance Tech - 5+ Years Experience

FT ECT Program Coordinator

Tier 2 Technical Support Specialist

Field Service Technician - JAX

Teacher - Middle School ELA

Project Management Assistant

Client Service Leader

Assistant Staff Civil Engineer

Customer Service Representative - Jacksonville

Transition Specialist Representative - Jacksonville

Case Manager

Manager Mortgage Operations Excellence - Empower LOS

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