Top 69 Technical support occupations Jobs in Jacksonville, Fl

Customer Technical Support Representative
IQ Fiber —Jacksonville, FL
- Overtime
- Office
- High school diploma or GED
- Analysis skills
Client Support Engineer
Community Bank Connection, Inc. —Jacksonville, FL
- Weekends as needed
- Remote
- Computer literacy
- Computer skills
- Communication skills
- Dental insurance
- Work from home
Product Technical Support Technician III
FIS Global —Jacksonville, FL
- Overtime
- Hybrid work
- Pass drug screening
- Mid-level
- Office
Technical Support Specialist II
Control Southern, Inc —Jacksonville, FL
- Mid-level
- Travel
- In-person
Quick Apply
Technical Support Analyst
Carr Allison —Jacksonville, FL
- Overtime
- Research
- Mid-level
- Travel
8d
IT Support Specialist
YMCA of Florida's First Coast —Jacksonville, FL
- $22 an hour
- Full-time
- Mid-level
- Office
- Microsoft Office
IT Support Technician
BRIDGES OF FLORIDA INC —Jacksonville, FL
- Weekends as needed
- Mid-level
- Windows
- Residential
Quick Apply
Helpdesk Technican
052&&Polarson Inc GG —Jacksonville, FL
- Full-time
- Word processing
- Entry level
Quick Apply
Systems Administrator (Desktop Support - ISPOC)
New Directions Technologies, Inc. —Mayport, FL
- $79,040 - $101,920 a year
- Full-time
- Computer Science
- Mid-level
- Office
11d
Afterhours Technician
Community Bank Connection, Inc. —Jacksonville, FL
- Part-time
- Hybrid work
- Computer literacy
- Office
- Organizational skills
- Health insurance
- Dental insurance
Desktop Support LAN/WAN
Ascension Federal Services Inc. —Jacksonville, FL
- Mid-level
- 3 years
- High school diploma or GED
Quick Apply
HELP DESK - IT SUPPORT SPECIALIST I
GATE Petroleum —Jacksonville, FL
- Overtime
- Mid-level
- Windows
- Ability to lift 50 pounds
Quick Apply
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Jacksonville, FL
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule
IT Support Specialist
Industrial Electric Manufacturing —Jacksonville, FL
- Mid-level
- Windows
- 3 years
Quick Apply
Client Support Specialist II, Ops Tech
Intercontinental Exchange Holdings, Inc. —Jacksonville, FL
- Full-time
- Mid-level
- Mentoring
IT Help Desk Technician
iVenture Solutions —Jacksonville, FL
- $37,000 - $50,000 a year
- Full-time
- Hybrid work
- Windows
- Driver's License
- Bachelor's degree
- Paid training
- Mileage reimbursement
Quick Apply
Learning and Technology Support
Jacksonville University —Jacksonville, FL
- Full-time
- Computer Science
- 5 years
- Computer literacy
- Free parking
- Paid jury duty
Quick Apply
Client Services Analyst I
SS&C Technologies —Jacksonville, FL
- Online Application
- Hybrid work
- Computer Science
- Windows
- Microsoft Office
- Paid holidays
- Health insurance
Dynamic Server Support
Worldwide TechServices —Jacksonville, FL
- Part-time
- Ability to lift 50 pounds
- Driver's License
- Driving
Quick Apply
IT Helpdesk Administrator II
FCP Euro —Jacksonville, FL
- $65,000 - $75,000 a year
- Full-time
- Google Workspace
- Mid-level
- Windows
- Health savings account
- Paid holidays
Quick Apply

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Customer Technical Support Representative

IQ Fiber -
Jacksonville, FL

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Job Details

Full-time

Qualifications

Phone communication
High school diploma or GED
Technical Proficiency
Ticketing system technical support
Client interaction via phone calls

Full Job Description

A Smarter Career Choice
Because the internet is now the heartbeat of our homes and an essential tool for business, it should run without interruption or stress. IQ Fiber was created to offer 100% fiber-optic high-speed internet, transparent pricing, and attentive customer service to deliver a Smarter internet experience. As part of our rapidly growing team, your contributions will directly impact our success. Your work matters here.

We’re looking for energetic, collaborative, and customer-focused talent with the ability to proactively move our business forward. In return, you’ll find a place where your voice matters. You’ll find a team that works hard and has fun. And, if you’re like us, you’ll know you made a Smarter career choice.

Position Summary:

The Customer Technical Support Representative provides technical support to our customers regarding their IQ Fiber internet service. In this role you will be troubleshooting customer internet connections and home Wi-Fi. You will also assist customers with new service requests, installation and service questions, and billing status.

Our customer support team is a fun, energetic, and resourceful team who enjoy providing the very best customer service via phone, email, and chat while working in our Jacksonville office. Success in this role requires a genuine enthusiasm for technology and a keen interest in assisting customers reach a resolution using problem-solving skills.

Essential Duties and Responsibilities:

Exceed customer expectations at every opportunity by serving as the first point of contact for all inbound customer contacts via phone, chat, and email.
Manage and respond to customer communications received through multiple channels including phone, email, text, and social platforms from potential or existing customers.
Process incoming orders for new installations, schedule appointments with customers, and complete billing for services rendered.
Complete change-of-service requests and make account updates per customer requests; respond to inquiries on order status, billing questions, service availability, and new product offerings.
Provide technical troubleshooting support, diagnosing and resolving hardware and software issues related to internet and Wi-Fi connectivity.
Document customer interactions by opening trouble tickets where applicable, capturing actions taken and resolution details to ensure seamless continuity of support.
Utilize internal systems and tools to proactively identify and resolve potential issues before closing each customer contact.
Respond to escalated contacts from customers and service technicians during installations or service calls; provide timely updates on work order and trouble ticket progress.
Complete sales-related follow-up tasks including outreach to customers to resolve address discrepancies and send installation reminders.
Conduct follow-up wellness calls after technician visits to verify customer satisfaction with repairs and installations.
Make follow-up calls on previously resolved trouble tickets to confirm lasting resolution and customer satisfaction.
Maintain key performance metrics including Average Handle Time, Calls per Hour, and Quality Assurance scores.
Effectively communicate IQ Fiber’s product and service offerings and follow up with potential customers to convert leads to orders.
Provide the manager with regular updates on recurring issues and identify potential longer-term solutions; use team communication channels to share important information that improves team performance.
Perform other duties as assigned.

Required Qualifications:

2+ years of customer service experience, with at least 1 year in a contact center environment; telecommunications experience a plus.
6+ months of experience troubleshooting basic network or Wi-Fi issues preferred; strong technical aptitude with the ability to answer questions from both technical and non-technical users.
Customer-first mindset with demonstrated ability to provide exceptional service, strong ownership over results, and commitment to resolving customer issues from start to finish.
Strong problem-solving and analytical skills with the ability to diagnose complex issues and communicate solutions clearly and calmly.
Excellent verbal and written communication skills with a positive phone demeanor and the ability to connect with customers.
Ability to multi-task and work independently in a fast-paced environment while consistently meeting individual and team performance metrics.
Experience with ticketing, CRM, billing, ordering, or scheduling systems; Microsoft Dynamics and Microsoft Office proficiency a plus.
Strong organizational skills, attention to detail, and the ability to navigate multiple systems simultaneously.
Willingness to learn, adapt, and develop new skills quickly; flexibility to work mandatory overtime to meet business needs.
High school diploma or equivalent required; higher education preferred. Must be able to pass a criminal background check.

What Success Looks Like:

Customer technical issues are diagnosed efficiently and resolved with minimal disruption, restoring internet or Wi‑Fi service quickly through effective troubleshooting and clear next steps.
Customers consistently receive a positive experience, with professional, calm communication and expectations that are set clearly and followed through during every interaction.
Customer interactions, troubleshooting actions, and final resolutions are documented accurately and consistently in internal systems, ensuring strong records and seamless continuity for follow-up support.
Escalations and cross-team handoffs are handled smoothly, with timely collaboration and clear information shared with technicians and internal partners to accelerate resolution.
Multiple incoming support requests are managed effectively and organized by priority, while maintaining attention to detail and consistent service quality—even during high-volume periods.

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

IQ Fiber is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.

Applicants must be currently authorized to work for any U.S. employer on a full-time basis. We do not sponsor, transfer, or support employment visa status or work authorization extensions for any position.

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Refine Your Search

technical support occupations jobs in jacksonville, fl

Customer Technical Support Representative

Client Support Engineer

Product Technical Support Technician III

Technical Support Specialist II

Technical Support Analyst

IT Support Specialist

IT Support Technician

Helpdesk Technican

Systems Administrator (Desktop Support - ISPOC)

Afterhours Technician

Desktop Support LAN/WAN

HELP DESK - IT SUPPORT SPECIALIST I

Seasonal, Operations Technical Specialist (Part Time)

IT Support Specialist

Client Support Specialist II, Ops Tech

IT Help Desk Technician

Learning and Technology Support

Client Services Analyst I

Dynamic Server Support

IT Helpdesk Administrator II

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