Top 763 Coordinator, customer care Jobs in Jacksonville, Nc

Customer Care Representative - Camp Lejeune
STRUCTION SOLUTIONS —Camp Lejeune, NC
- Weekends as needed
- Administrative experience
- High school diploma or GED
- US work authorization
Quick Apply
Office Coordinator
ONSLOW MEMORIAL HOSPITAL —Jacksonville, NC
- Full-time
- High school diploma or GED
- Organizational skills
- Entry level
Coordinator, Customer Care
LCI —Camp Lejeune, NC
- Monday to Friday
- Merchandising
- Mid-level
- High school diploma or GED
- Wellness program
- Paid holidays
Quick Apply
1d
Patient Care Coordinator
Benchmark Physical Therapy —Jacksonville, NC
- Weekends as needed
- Inventory management
- High school diploma or GED
- Clinic
- Paid holidays
- Disability insurance
Quick Apply
Non-Medical Case Manager
Zeiders Enterprises, Inc. —Camp Lejeune, NC
- Writing skills
- Mid-level
- 3 years
Patient Coordinator
Aspen Dental —Jacksonville, NC
- $16 - $18 an hour
- Full-time
- 18 years or older
- Dental office
- High school diploma or GED
- Health insurance
- Dental insurance
(USA) Member Specialist
Sam's Club —Jacksonville, NC
- $17 - $25 an hour
- High school
- Merchandising
- Continuous improvement
- Paid jury duty
- Disability insurance
Administrative Assistant
Marine Chevrolet —Jacksonville, NC
- Online Application
- Background check
- Pass drug screening
- Office
- Health insurance
- Dental insurance
Quick Apply
Clean Team Lead
Walmart —Jacksonville, NC
- $19 - $32 an hour
- Full-time
- High school
- Sanitation
- Mid-level
- Paid jury duty
- Disability insurance
11d
Customer Care Representative
Zeiders Enterprises, Inc. —Camp Lejeune, NC
- Writing skills
- High school diploma or GED
- Driver's License
Physical Therapy Assistant - Orthopedics and Sports Medicine
EmergeOrtho-Jacksonville and Southport, NC —Jacksonville, NC
- Up to $70,000 a year
- Part-time
- CPR Certification
- BLS Certification
- Physical & Rehabilitation Medicine
- Relocation assistance
- Health insurance
Quick Apply
Fry Cook
Subs Up To-Go —Surf City, NC
- $9 - $10 an hour
- Part-time
- 18 years or older
- No experience needed
- Quick service & fast food restaurant
Quick Apply
14d
Physical Therapist (PT) - Full Time | Sign‑On Bonus Available!
Premier Nursing and Rehabilitation Center —Jacksonville, NC
- Full-time
- Skilled nursing facility
- Doctoral degree
- Customer service
- Continuing education credits
- Health savings account
Quick Apply
Occupational Therapist (OT) - Full Time | Supportive Team
Premier Nursing and Rehabilitation center —Jacksonville, NC
- Full-time
- Skilled nursing facility
- Customer service
- Mid-level
- Wellness program
- Continuing education credits
Quick Apply
Respiratory Therapist - Full Time Day Shift - $5,000 Sign-On Bonus
UHealthSolutions —North Carolina
- $33 - $37 an hour
- Full-time
- Customer service
- BLS Certification
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Line Cook
Hwy 55 —Sneads Ferry, NC
- Part-time
- Communication skills
- Entry level
- Kitchen
Quick Apply
Interim Nurse Administrator (RN)
Principle LTC —North Carolina
- Full-time
- Background check
- Skilled nursing facility
- RN License
- Paid holidays
- Disability insurance
Quick Apply
Home Care Clinical Manager (RN)
Avid Health at Home —Jacksonville, NC
- Weekends as needed
- Bilingual
- Nursing
- RN License
- AD&D insurance
- Paid holidays
Quick Apply
Cook
Hwy 55 —Surf City, NC
- $11 - $13 an hour
- Full-time
- Quick service & fast food restaurant
- Communication skills
- Entry level
Quick Apply
Certified Medical Assistant
Med First Primary & Urgent Care —Jacksonville, NC
- Full-time
- Urgent Care
- HIPAA
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
7d

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Customer Care Representative - Camp Lejeune

STRUCTION SOLUTIONS
Camp Lejeune, NC

Quick Apply

Job Details

Contract

Qualifications

Case documentation in social services
Personal service client interaction documentation
High school diploma or GED

Full Job Description

About the program

Struction Solutions is a Service-Disabled Veteran-Owned Small Business leading a team supporting the U.S. Marine Corps Sergeant Merlin German Wounded Warrior Call Center Outreach and Resource Support Services. This program supports wounded, ill, and injured Marines, Sailors attached or formerly attached to Marine units, veterans, and their family members through call center operations, outreach, resource referral, and non-medical case management. Positions are contingent upon contract award and final customer approval.

Position Summary

The Customer Care Representative is the first point of contact for WWCC callers. CCRs answer incoming calls, conduct scheduled outreach, support text/email/social media engagement, assess needs, provide resource guidance, and document actions in MCWIITS. CCRs must combine empathy, accuracy, and disciplined documentation.

Key Responsibilities

Answer incoming calls and conduct scheduled outbound outreach to WIIs and family members.
Conduct structured interviews and needs assessments to identify appropriate resources, benefits, referrals, and escalation needs.
Monitor and respond to assigned communication channels, including phone, email, text, and social media support workflows as assigned.
Document all contacts, attempts, actions, referrals, and follow-up needs in MCWIITS or other Government-authorized systems.
Make at least three contact attempts at different times of day when required by outreach protocols.
Escalate sensitive, complex, or urgent matters to NMCMs, FSRs, supervisors, or mandatory reporting authorities as directed.
Maintain professionalism, confidentiality, and contractor identification in every interaction.

Minimum Qualifications

High school diploma or equivalent required.
At least one year of call center, customer service, intake, administrative support, veteran support, or similar experience.
Strong verbal communication, active listening, and written documentation skills.
Ability to work rotating shifts, including evenings, overnights, weekends, and holidays, as required.
U.S. work authorization required; U.S. citizenship may be required for Government system access.
Ability to complete background/security processing and obtain and maintain CAC/MCEN access as required.
Ability to complete Privacy Act, HIPAA, information security, and program-specific training.
Strong written documentation skills; all contacts and actions must be accurately documented in Government systems such as MCWIITS.
Commitment to confidentiality, professionalism, mandatory reporting requirements, and respect for Marine Corps culture.

Preferred Qualifications

Knowledge of Marine Corps culture, veteran benefits, military transition, family readiness, or community resources.
Experience in Government, healthcare, benefits, crisis-adjacent support, or high-sensitivity customer service.
Experience with Microsoft Dynamics, Salesforce, Five9, NICE, Genesys, ServiceNow, SharePoint, or other CRM/contact center platforms.

Location
Camp Lejeune, North Carolina Government facility, Contractor facility, Hybrid.

Quick Apply

Refine Your Search

coordinator, customer care jobs in jacksonville, nc

Customer Care Representative - Camp Lejeune

Office Coordinator

Coordinator, Customer Care

Patient Care Coordinator

Non-Medical Case Manager

Patient Coordinator

(USA) Member Specialist

Administrative Assistant

Clean Team Lead

Customer Care Representative

Physical Therapy Assistant - Orthopedics and Sports Medicine

Fry Cook

Physical Therapist (PT) - Full Time | Sign‑On Bonus Available!

Occupational Therapist (OT) - Full Time | Supportive Team

Respiratory Therapist - Full Time Day Shift - $5,000 Sign-On Bonus

Line Cook

Interim Nurse Administrator (RN)

Home Care Clinical Manager (RN)

Cook

Certified Medical Assistant

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