Top 69 Customer care manager Jobs in Jacksonville Fl

Customer Care Manager II
Pulte Home Company, LLC —Jacksonville, FL
- Full-time
- Construction site
- Computer literacy
- Mid-level
Client Care Coordinator
NASSAU COUNTY COUNCIL ON AGING —Fernandina Beach, FL
- $19 an hour
- Full-time
- Background check
- CPR Certification
- Microsoft Outlook
- Dental insurance
- Paid time off
Quick Apply
9d
Client Services Manager / Engineering Manager (Water/Wastewater)
HireOTS —Jacksonville, FL
- $160,000 - $210,000 a year
- Full-time
- Management
- 11+ years
- Master's degree
- Health insurance
- Dental insurance
Quick Apply
Associate Client Manager, Individual Insurance - The Baldwin Group Financial Services
The Baldwin Group —Jacksonville, FL
- Full-time
- Travel
- Organizational skills
- 1 year
Client Manager, Retirement Plans - The Baldwin Financial Services
The Baldwin Group —Jacksonville, FL
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Research
Client Services Manager / Engineering Manager (Water/Wastewater)
HireOTS —Saint Johns, FL
- $160,000 - $210,000 a year
- Full-time
- Management
- 11+ years
- Master's degree
- Health insurance
- Dental insurance
Quick Apply
Client Services Manager / Engineering Manager (Water/Wastewater)
HireOTS —Jacksonville, FL
- $160,000 - $210,000 a year
- Full-time
- Management
- 11+ years
- Master's degree
- Health insurance
- Dental insurance
Quick Apply
Client Service Leader
ECC Corporation —Jacksonville, FL
- Full-time
- Civil engineering
- 11+ years
- Office
- Health insurance
- Dental insurance
Quick Apply
3d
Client Services Associate
Motion Recruitment —Jacksonville, FL
- Contract
- Hybrid work
- Microsoft Outlook
- Mid-level
- Office
8d
Rep Client Service II- Admin | Sleep Lab | Full-Time | Day
UF Health —Jacksonville, FL
- Full-time
- Basic math
- English
- Mid-level
2d
Client Onboarding Analyst
Citi —Jacksonville, FL
- $125,600 - $188,400 a year
- Full-time
- Hybrid work
- 6 years
- Office
- AWS
- Paid holidays
- Disability insurance
Client Implementation Analyst
Deutsche Bank —Jacksonville, FL
- $63,500 - $75,000 a year
- Full-time
- Hybrid work
- Spanish
- Research
- Mid-level
- Health insurance
- Work from home
AVP, Client Due Diligence Manager
Cantor Fitzgerald —Jacksonville, FL
- Full-time
- Mid-level
Customer Success Manager, Strategic
Pushpay —Jacksonville, FL
- $100,000 - $120,000 a year
- Hybrid work
- 5 years
- Office
- Bachelor's degree
- Paid parental leave
- Paid holidays
Employee Benefits Client Relationship Manager
HUB International —Jacksonville, FL
- Full-time
- HIPAA
- Mid-level
- High school diploma or GED
- Wellness program
- Health savings account
Onsite Client Operations Supervisor- Jacksonville, FL
Verisma —Jacksonville, FL
- $20 - $24 an hour
- Full-time
- HIPAA
- Mid-level
- High school diploma or GED
10d
Client Services Analyst I
SS&C Technologies —Jacksonville, FL
- Online Application
- Hybrid work
- Computer Science
- Windows
- Microsoft Office
- Paid holidays
- Health insurance
Client Engagement Specialist
Convatec —Fleming Island, FL
- Full-time
- Remote
- Spanish
- English
- Mid-level
Account Manager Lead, Client Success
FIS Global —Jacksonville, FL
- Full-time
- 7 years
- Pass drug screening
- Analysis skills
Client Manager
U.S. Bank National Association —Jacksonville, FL
- $98,175 - $127,050 a year
- Full-time
- 5 years
- Office
- Business development
- Paid holidays
- Disability insurance

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Customer Care Manager II

Pulte Home Company, LLC -
Jacksonville, FL

Apply Now

Job Details

Full-time

Qualifications

Cost management
Customer follow-ups
Computer operation
Customer communication
Defect resolution root cause analysis
Outdoor work experience
Defect analysis
Construction warranty administration
In-person customer service
Cost control
Driver's License
Driving
Conflict management
Warranty issues management
Computer skills
Failure analysis

Full Job Description

Build a Career That Builds Your Future — with PulteGroup!

Welcome to PulteGroup where we believe in building more than just homes—we believe in building inspired employees, meaningful careers, and a legacy of excellence. If you're looking for work that moves you, a team that values your ideas, and a company that brings you pride, you’ve come to the right place.

As one of the nation’s largest and most respected homebuilders, PulteGroup offers opportunities to grow within a Fortune 500 company that’s consistently recognized as a Fortune 100 Best Company to Work For and a certified Great Place to Work. We’re driven by the bold purpose of Building Incredible Places for People to Live Their Dreams.

For over 70 years, we’ve been building more than homes—we’ve been building trust, innovation, and a culture where every team member is empowered to thrive. Join a company that champions inclusion, celebrates diversity, and supports your personal and professional journey.

Headquartered in vibrant Atlanta, Georgia, and operating in over 45 markets nationwide, we’re proud to build homes through our trusted family of brands—including Innovative Construction Group, Centex, Pulte Homes, Del Webb, DiVosta Homes, American West, and John Wieland Homes and Neighborhoods, Pulte Mortgage, PGP Title, Pulte Insurance Agency —all united under the PulteGroup name.

Apply now and discover a career where your contributions are valued, your growth is supported, and your work makes a lasting impact

Primary Job Responsibilities

Conduct in-person homeowner assessments on an as-needed basis:
- Determine if a corrective work order is needed.
- Lead root-cause analysis.
Schedule, organize, and execute service work through vendors collaboratively with the Customer Care Coordinator.
Manage trades to completion of service requests to customers’ satisfaction.
Perform minor service-related tasks (e.g., adjustments, repairs), as requested.
Establish and maintain positive customer relationships.
Responsible for the build quality confirmation of the home before delivery to the customer.
Determine trade accountability for back charges and field purchase orders (FPOs).
Authorize payment for work performed up to approval limits.
Follow applicable legal protocol and process necessary workflow.
Address vendor performance issues.
Responsible for customer satisfaction metrics related to customers serviced.
This is a professional customer facing role. Team members will follow division specific dress code requirements.
Drive repeat and referral business by improving customer loyalty through managing feedback and survey responses.
Perform other duties as assigned.

Organizational Impact:

Works to achieve day-to-day objectives with moderate impact on the area.
Works independently on larger, moderately complex projects/assignments.
Sets objectives for own area to meet the objectives or goals of projects and assignments.
May assist other professionals with tasks and assignments.

Leadership & Talent Management:

May provide guidance and assistance to entry level professionals and/or support employees.

Knowledge & Experience:

Requires practical knowledge of area typically obtained through advanced education combined with experience.
Typically requires a University degree or equivalent experience and minimum 2-4 years of prior relevant experience.

Required Skills/Knowledge

Exceptional customer service orientation with the ability to adapt and interact effectively with various personality types
Committed to delivering high-quality service and diligent follow-up
Basic construction skills and knowledge
Excellent communication and listening skills
Analytical ability necessary to perform root cause analysis
Ability to manage warranty/customer service processes
Basic computer literacy
Skilled in conflict resolution to address customer concerns effectively
Knowledge of cost management principles and practices

Required Licensing, Registration and/or Certifications

Valid driver’s license as driving is an essential function of this position

Physical Requirements

The position may involve sitting, standing, driving, and/or movement, the ability to exert a minimal force of up to 50 pounds and occasionally exert up to 80 pounds of minimal force to carry, lift, push, pull, and otherwise move objects. Must be able to climb ladders, scaffolding, and other means to reach and observe all areas of the building. Ability to work in various weather conditions – heat, rain, cold, etc.

PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, “Recruiters”) in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.

This Organization Participates in e-Verify

Pulte Homes of Minnesota is an equal employment opportunity/affirmative action employer.

California Privacy Policy

Apply Now

Refine Your Search

customer care manager jobs in jacksonville fl

Customer Care Manager II

Client Care Coordinator

Client Services Manager / Engineering Manager (Water/Wastewater)

Associate Client Manager, Individual Insurance - The Baldwin Group Financial Services

Client Manager, Retirement Plans - The Baldwin Financial Services

Client Services Manager / Engineering Manager (Water/Wastewater)

Client Services Manager / Engineering Manager (Water/Wastewater)

Client Service Leader

Client Services Associate

Rep Client Service II- Admin | Sleep Lab | Full-Time | Day

Client Onboarding Analyst

Client Implementation Analyst

AVP, Client Due Diligence Manager

Customer Success Manager, Strategic

Employee Benefits Client Relationship Manager

Onsite Client Operations Supervisor- Jacksonville, FL

Client Services Analyst I

Client Engagement Specialist

Account Manager Lead, Client Success

Client Manager

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This Organization Participates in e-Verify

Pulte Homes of Minnesota is an equal employment opportunity/affirmative action employer.

California Privacy Policy

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