Job Title: Community Association Manager
Location: Jacksonville, Florida (Hybrid – Work from Home & Office)
Salary: $65,000 annually
Job Type: Full-Time
About Us:
BCM Services, Inc. is a well-established and respected association management firm specializing in the management of homeowner’s associations throughout North Florida. Our team is committed to delivering excellent service, building strong relationships with communities, and ensuring the smooth operation of HOA governance. We’re currently seeking a Community Association Manager to oversee a portfolio of HOAs in a hybrid role—split between working remotely and in-office.
Job Description:
As a Community Association Manager, you’ll be responsible for managing day-to-day operations, financial oversight, vendor coordination, and board communication for a portfolio of homeowner associations. This role requires a proactive and organized professional who can build trust with board members and residents while ensuring compliance and operational efficiency.
Key Responsibilities:
Board and Governance Support
- Serve as the primary liaison between the management company and each HOA board
- Advise boards on governance best practices and compliance with governing documents, Florida Statutes (Chapters 718, 720), and applicable local regulations
- Attend and facilitate board meetings, annual meetings, and special meetings (often in the evenings)
- Draft, finalize, and distribute accurate meeting minutes and follow-up action items
- Assist with board member orientation and ongoing training
Financial Oversight
- Assist in the preparation and review of annual association budgets in collaboration with boards and accounting teams
- Monitor operating and reserve fund expenditures, ensuring adherence to approved budgets
- Review monthly financial statements and provide analysis and explanations to board members
- Manage the assessment collection process, including coordinating with boards on appropriate actions, collections vendors or attorneys as needed
- Review and approve invoices; ensure timely payment to vendors
- Maintain expense tracking as needed
Architectural Control
- Review and process architectural applications per community guidelines
- Communicate application status to homeowners, boards, and update internal systems accordingly
- Monitor ARC decisions and communicate outcomes to homeowners
- Conduct routine property inspections and ensure effective covenant enforcement regarding ARC
Property Maintenance & Vendor Management
- Conduct regular on-site inspections of each community to identify maintenance issues, safety concerns, and covenant violations
- Oversee and manage vendors, contractors, and service providers
- Ensure all vendors comply with contract terms, insurance requirements, and scope of work
- Solicit bids, prepare RFPs, and assist boards in vendor selection
- Coordinate repair projects, capital improvements, and special projects from start to finish
- Respond to and resolve emergency maintenance issues as needed
- Enter and monitor work orders in management software
- Maintain updated records of vendor insurance, W-9s, and contracts
Covenant Enforcement
- Enforce community rules, restrictions, and architectural guidelines consistently across communities
- Conduct on-site compliance inspections to identify maintenance needs, safety concerns, and covenant violations as required per contract
- Document and track covenant violations and send notice letters in accordance with policies
- Conduct follow-up inspections to confirm compliance
- Maintain accurate records of enforcement actions and correspondence
- Document findings and upload reports and photos to the management system
- Prepare, track, and follow up on compliance notices and enforcement letters
- Maintain a covenant violation tracking system and generate reports
- Follow up on and alert boards of recurring issues and resolution efforts
Resident & Communication Management
- Serve as the point of contact for homeowner inquiries and concerns across all assigned communities
- Ensure timely, professional, and courteous communication with residents, vendors, and board members
- Manage communication tools such as community email blasts, newsletters, bulletin boards, and websites
- Support community engagement through event coordination
- Mediate and resolve conflicts between residents or between residents and the board when needed
- Maintain and update homeowner contact information and communication preferences
- Coordinating community surveys or feedback requests
Administrative Duties
- Draft, prepare, and distribute meeting notices, agendas, and information packages
- Document meetings through detailed note-taking and the preparation of formal meeting minutes
- Organize and maintain physical and digital records for multiple associations
- Track compliance deadlines, renewals, and key dates (e.g. insurance renewals, budget deadlines, contract expirations)
- Prepare and file required annual reports and assist with legal or audit documentation when necessary
- Coordinate mailing of official documents such as budget packets, election notices, and annual meeting materials
- Support clubhouse or amenity reservations, including calendar management
- Assist internal support teams with key fob or access card distribution and tracking
Compliance & Legal Support
- Stay up to date on Florida HOA laws, legal trends, and compliance requirements
- Work with association attorneys on legal matters such as covenant enforcement, collections, and governing document amendments
- Ensure each association’s operations remain compliant with governing documents, statutes, and management agreements
Technology & Communication Tools
- Update content on HOA websites and online portals
- Use software systems for community emails and newsletters
- Upload documents to document management systems
Time & Portfolio Management
- Effectively prioritize tasks across multiple communities, balancing urgent needs with strategic planning
- Maintain a consistent inspection schedule and meeting calendar for all associations
- Ensure timely delivery of all services as outlined in management agreements
- Travel between community sites as needed for inspections, meetings, events, etc.
Emergency Response & Flexibility
- Coordinate emergency response plans for weather or property-related incidents
- Be available after-hours or on weekends for meetings, emergencies, or important events
- Maintain flexibility to visit different properties or attend off-site meetings as needed
- Maintain the company emergency cell phone per scheduled rotation
Staff & Team Collaboration
- Collaborate with administrative assistants, accounting staff, and other internal departments to deliver consistent service
- Train and supervise assigned support staff or assistant managers (if applicable)
- Maintain a professional working relationship with company leadership and colleagues
Ideal Candidate Traits:
- Strong interpersonal and written communication skills
- Highly detail-oriented and organized
- Strong multitasking and time management abilities
- Thrives in high-pressure situations and adapts to changing priorities
- Ability to maintain professionalism under pressure
- A self-starter who can manage time and responsibilities with minimal supervision
- Pays close attention to procedures, compliance, and documentation.
- Enjoys building relationships and working collaboratively
- Team-oriented with a collaborative mindset
- Handle sensitive information with discretion and maintain confidentiality at all times
Key Competencies:
- Proficient in Microsoft Office Suite, especially Excel and Word – required
- Experience with communication tools like MailChimp, Canva, and Zoom is preferred
- Experience with community/property management software is preferred
- Familiarity with HOA/property management – required
- Familiarity with Florida Statutes Chapters 617 and 720 is preferred
Requirements:
- Florida CAM (Community Association Manager) license – required
- 2 years of experience managing HOAs preferred
- Strong knowledge of Florida HOA laws and regulations
- Ability to manage multiple priorities in a fast-paced environment
- Must be able to attend evening board meetings and respond to after-hours emergencies as needed
- Ability to work independently in a hybrid environment (home/office)
- Reliable transportation and ability to travel locally to communities
Compensation & Benefits:
- Competitive salary: $65,000 annually
- Health, dental, and vision insurance
- 401(k) with employer match
- Paid time off (PTO) and holidays
How to Apply:
If you're a licensed CAM ready to take your HOA management career to the next level, we’d love to hear from you! Apply today with your resume and a brief cover letter outlining your experience and interest in the role
Job Type: Full-time
Pay: $65,000.00 per year
Benefits:
- Flexible schedule
- Health insurance
- Paid time off
- Retirement plan
License/Certification:
- COMMUNITY ASSOCIATION MANAGER LICENSE (Required)
Ability to Commute:
- Neptune Beach, FL 32266 (Required)
Ability to Relocate:
- Neptune Beach, FL 32266: Relocate before starting work (Preferred)
Work Location: Hybrid remote in Neptune Beach, FL 32266
