Top 16 Remote helpdesk Jobs in Jacksonville Fl

Customer Rep - Call Center - Remote
Deposita™, An Allied Universal® Company —Jacksonville, FL
- $17 - $18 an hour
- Full-time
- Remote
- Spanish
- Computer science
- Computer Science
- AD&D insurance
- Paid holidays
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11d
Helpdesk Technican
052&&Polarson Inc GG —Jacksonville, FL
- Full-time
- Word processing
- Entry level
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IT Support Technician
Fidelity TalentSource —Jacksonville, FL
- Email
- Windows
- Organizational skills
- Experience equivalent to degree accepted
13d
Helpdesk Technician - Jacksonville, FL
Stillwater Insurance Group —Jacksonville, FL
- Weekends as needed
- Pass drug screening
- Office
- Windows
Quick Apply
6d
IT Helpdesk Administrator II
FCP Euro —Jacksonville, FL
- $65,000 - $75,000 a year
- Full-time
- Google Workspace
- Mid-level
- Windows
- Health savings account
- Paid holidays
Quick Apply
Technical Support Analyst
Carr Allison —Jacksonville, FL
- Overtime
- Research
- Mid-level
- Travel
IT Help Desk Tier 1 - Bilingual
DEX Imaging —Jacksonville, FL
- Full-time
- Spanish
- English
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Technical IT Support Specialist - Jacksonville, FL
Buckeye Mountain —Jacksonville, FL
- Full-time
- Remote
- Mid-level
- Communication skills
- Python
Quick Apply
Applications Analyst
Borland Groover —Jacksonville, FL
- Full-time
- Microsoft Outlook
- HIPAA
- Mid-level
- Profit sharing
- Paid holidays
Quick Apply
Senior Help Desk Technician
Fortegra —Jacksonville, FL
- Weekends as needed
- Office
- Microsoft Office
- Scripting
Quick Apply
ERP Technical Engineer
Sunset Intimates Group Inc —Jacksonville, FL
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid time off
Quick Apply
Lead Field Support Technician
OneOncology —Jacksonville, FL
- Full-time
- Computer science
- 7 years
- Computer Science
Quick Apply

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Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
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CBC Companies —Columbus, OH
Exceptional customer service skills with ability to communicate technical concepts to non-technical users. Provide reliable remote support capabilities using…
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Customer Rep - Call Center - Remote

Deposita™, An Allied Universal® Company
Jacksonville, FL

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Job Details

Full-time
$17 - $18 an hour
11 days ago

Benefits

AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Customer communication
Customer relationship building
High school diploma or GED
Managing clients in a customer support role
Computer hardware
Customer engagement
Hardware support
Customer relationship management

Full Job Description

Customer Rep - Call Center - Remote

Overview

Company Overview:

Deposita(TM), An Allied Universal(R) Company has perfected the art of cash management using world-class innovation, technology, and tailored solutions. We serve customers in retail, wholesale and banking sectors through in-depth consultations. We ensure every security need is met and exceeded every step of the way. Join our Phenomenal team today!

Job Description

Deposita, an Allied Universal® Company, is hiring a Customer Experience Representative. The Customer Experience Representative is a part of a dynamic, customer focused team and plays a pivotal role in providing the highest quality customer experience to our customers.

Remote position - Starting Rate at $17.00 per hour, with increased rate for bilingual FRENCH (CANADIAN) and/or Spanish speaking representatives of $18.00 per hour

RESPONSIBILITIES:

Identify customers' needs, clarify information, provide direct support or guidance toward to resolution

Tackle a variety of problems in technical systems with skill and accuracy
Create cases for all calls and emails received, enter the history of the problem, all steps taken, and subsequent

resolution if resolved at the Help Desk or escalate to appropriate next level

Maintain customer service as an utmost priority and continuously develop the ability to deal with challenging

customer conversations

Discern changes in call types and report to management
Monitor health of network, hardware, and software for our customers
Track escalations through proper channels to completion

QUALIFICATIONS (MUST HAVE):

Formal Education, Licenses, and Certifications Required:
- High school diploma or equivalent
Page 2 of 2
Type and Length of Specific Experience Required:
- Technical call center support experience
- Experience in a technical support role, or other technical experience
- Work history must demonstrate each of the following:
o Strong understanding of customer service and customer relations
o Ability to take initiative and learn new processes and concepts
o Ability to exercise good judgment and decision-making
o Effective oral and written communication skills
Knowledge and Skills Required:
- Basic understanding of software/hardware troubleshooting
- Able to assess and evaluate situations effectively
- Able to identify critical issues quickly and accurately
- Able to write informatively, clearly, and accurately
- Problem solving and analytical skills
- Ability to work in a team environment
OTHER RELATED ATTRIBUTES THAT WOULD ENHANCE HIRING CONSIDERATION:
These are other criteria that may enhance the hiring decision but would not rule out the candidate for consideration if not present.
- Associates degree in Information Technology, Computer Science, or a related field
- Experience in Service Now and TalkDesk
- Experience in retail cash offices

BENEFITS:

Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company’s 401(k)plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Requisition ID

2026-1652403

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remote helpdesk jobs in jacksonville fl

Customer Rep - Call Center - Remote

Helpdesk Technican

IT Support Technician

Helpdesk Technician - Jacksonville, FL

IT Helpdesk Administrator II

Technical Support Analyst

IT Help Desk Tier 1 - Bilingual

Technical IT Support Specialist - Jacksonville, FL

Applications Analyst

Senior Help Desk Technician

ERP Technical Engineer

Lead Field Support Technician

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