Top 2 Senior helpdesk technician Jobs in Jacksonville Fl

Senior Help Desk Technician
PhysNet —Jacksonville, FL
- $46,489.55 - $55,987.42 a year
- Full-time
- Mid-level
- In-person
Quick Apply
9d
Senior Help Desk Technician
Fortegra —Jacksonville, FL
- Weekends as needed
- Office
- Microsoft Office
- Scripting
Quick Apply

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Senior Help Desk Technician

PhysNet -
Jacksonville, FL

Quick Apply

Job Details

Full-time
$46,489.55 - $55,987.42 a year
9 days ago

Qualifications

Operational analysis
Operating systems
Computer management
Desktop administration
Mobile devices

Full Job Description

Key Responsibilities

· Serve as the primary escalation point and perform Level 1-3 IT help desk support, including ticket triage, troubleshooting, root cause analysis, and user support.

· Maintain essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.

· Perform server administration tasks including user/group management, security permissions, group policies, print services, monitoring, and troubleshooting.

· Manage the complete lifecycle of IT assets, including procurement coordination, shipping, receiving, deployment, recovery, disposal, and inventory tracking of laptops, desktops, peripherals, mobile devices, and other technology equipment.

· Maintain accurate inventory records and asset management systems to ensure accountability, compliance, and efficient allocation of IT resources.

· Perform user account administration, including onboarding and offboarding activities, account provisioning and deprovisioning, password resets, access management, and license assignments.

· Provide phone, chat, and in-person technical support while meeting established service level agreements (SLAs) and documenting incidents and requests within the ticketing platform.

· Support the implementation, deployment, and maintenance of business applications and internal technology solutions.

· Manage and support the organization's VoIP and telecommunications systems, including troubleshooting, reporting, user administration, and optimization.

· Assist in maintaining internal infrastructure including servers, routers, switches, firewalls, printers, phones, LAN/WAN, VPN, and cloud services.

· Perform routine audits of systems, backups, IT assets, software licensing, user access, and configurations.

· Assist with IT compliance and security initiatives, including SOC 2 controls, security awareness training, compliance monitoring, documentation, and remediation follow-up activities.

· Develop and maintain end-user documentation, knowledge base articles, and standard operating procedures.

· Analyze recurring operational and technical issues, recommend process improvements, and implement automation and technology solutions that enhance business productivity.

· Work with internal stakeholders and external vendors to complete projects, activities, and communicate results.

Join us as a Senior Help Desk Technician where your technical expertise will make a real difference! We’re dedicated to supporting your growth within a vibrant team environment that values innovation and proactive problem-solving.

Pay: $46,489.55 - $55,987.42 per year

Work Location: In person

Quick Apply

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