The Resource Center has been providing services to persons with disabilities in the Chautauqua County area since 1958. From our humble beginnings as a gathering of parents and concerned citizens who wanted to provide educational and training opportunities for persons with developmental and intellectual disabilities, The Resource Center has grown into a comprehensive agency providing services to thousands of persons with all types and levels of disabilities.
The Resource Center is the largest non-governmental employer in Chautauqua County with more than 1,300 employees on its payroll.
The mission of The Resource Center is to support individuals with disabilities and other challenges in achieving maximum independence, contributing to their community, experiencing lifelong growth, and enjoying quality of life.
ADMINISTRATIVE ASSISTANT/RECEPTIONIST/ADMINISTRATIVE OFFICES – JOB DESCRIPTION
RESPONSIBLE TO: Executive Assistant
FUNCTION:
Responsible for performing receptionist and administrative support duties for The Resource Center Administrative Offices in a professional and confidential manner. Responsible for providing administrative support to the Executive Office and oversight of the Mail Room, and Courier functions.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
Extensive knowledge of The Resource Center and its various programs and services. Ability to deal with the public in a professional, knowledgeable and friendly manner. Must have excellent telephone skills, be personable and have a neat, professional appearance. Working knowledge of office administration and secretarial practices; excellent organizational skills and knowledge of or ability to learn about the services provided to departments throughout the agency; sound judgment and strong adherence to the principles of confidentiality; basic financial skills; working knowledge of information processing and filing systems; working knowledge of computerized word processing and data management. Physical condition or reasonable accommodation(s) commensurate with the demands of the job.
MINIMUM QUALIFICATIONS:
High school diploma or GED preferred and a minimum of two (2) years of customer service experience. Associates degree or certificate in Secretarial Studies or equivalent education strongly preferred.
DUTIES: Refer to Appendix
REQUIRED TOOLS: Refer to Appendix
RECEPTIONIST - ADMINISTRATIVE OFFICES – APPENDIX
OTHER DUTIES
SPECIFIC DUTIES:
- Responsible for mail processing duties, including but not limited to:
- Separates and distributes incoming mail for the Agency
- Sort and distributes mail to appropriate Service Coordinator or Finance Department contact to process for individuals supported.
- Facilitates and records UPS mail, Federal Express or other specialized mailings and receives and arranges for pickup of deliveries and packages.
- Greet, screen, direct and log visitors, people supported, job applicants and escort visitors to their destination (or call the staff they are here to see) as required in The Resource Center’s secure-site administrative offices.
- Responsible for maintaining, coordinating and approval of schedules for:
- Conference rooms at Dunham Ave.
- Arranges with TRC Maintenance department through the work order system configurations for meeting rooms.
- Assist staff at other sites with scheduling rooms.
- Train staff as needed on room scheduling.
- Enter and receive requisitions in ARM.
- Maintains office supplies for the copy machine
- Keep reception area neat and orderly.
- Performs duties to assist the Finance Department, including but not limited to assisting Payroll with sorting, alphabetizing and distribution of paychecks for Dunham Ave. and IRA staff.
Responsible for staff notification, distribution and/or collection of money for administrative office and/or agency-wide events such as fundraisers, raffles or other special events.
- Serves as contact person responsible for calling the company that maintains the fire alarm system when fire alarm sounds in the Administrative Office Building, informs if false alarm, fire drill or possible fire in the building.
Responsible for contacting Maintenance for the Administrative Offices as needed; follows through until necessary work is completed.
EXECUTIVE OFFICE/COPY ROOM SUPPORT:
- Responsible for coordinating and overseeing the daily activities of Dunham Reception, Couriers and the Copy/Mail Room.
- Performs duties of Copy/Mail Clerk.
- Responsible for ensuring coverage for Dunham Reception and Copy/Mail Room for PTO and/or other absences. Provides a variety of administrative tasks in support of Executive Office, including but not limited to:
- Maintains the lists and labels for yearly rotation of Board/Committee/Board Advisory/Direct Staff filing system,
- Creates and maintains files for Executive Office,
- Communicates staff time off with immediate supervisor.
- Ensures a clean, orderly and pleasant environment in the reception area.
- Makes recommendations for improving customer service and operations.
OTHER:
1. Other duties as assigned
REQUIRED TOOLS:
1. Badge access (Dunham Only, 7 a.m. – 6 p.m.)
2. Email (internal and external account)
3. Human Resources Information System
4. Internet
5. Training Management System
6. Maintenance Work Order System
7. Purchasing Requisition System
07/30/2020; 3/15/23, 3/31/25
Executive Support
The Resource Center
Salary Grade: 9
FLSA Status: Non-Exempt
PTO/CAT: 3
CFR: 605
The Resource Center is an equal employment opportunity employer and will not discriminate on the basis of race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, marital status, citizenship status, military status, domestic violence status, predisposing genetic characteristics or genetic information, physical or mental disability, any other category protected by law, or any other non-job related characteristic. As needed, The Resource Center will provide reasonable accommodations for disabilities to employees and applicants whenever such accommodation would not create an undue hardship or a safety concern in the conduct of TRC’s operations.
