Top 14 Customer service manager Jobs in Jefferson, Wi

Customer Experience Manager
BostonFAM d.b.a Ashley | Furniture & ApplianceMart —Janesville, WI
- From $21 an hour
- Weekends as needed
- Spanish
- Management
- Computer literacy
- Wellness program
- Paid parental leave
Service Manager
Cintas —Madison, WI
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Profit sharing
- AD&D insurance
Customer Service Supervisor
CL&D Graphics LLC —Oconomowoc, WI
- Full-time
- Hybrid work
- Mid-level
- Office
- 3 years
- Wellness program
- Disability insurance
Customer Service Manager
Bank Five Nine —Oconomowoc, WI
- Full-time
- Computer literacy
- Mid-level
- Office
Quick Apply
Customer Service Manager
Jaeckle Wholesale Inc —Madison, WI
- Full-time
- 5 years
- Mid-level
- Office
- Paid time off
Quick Apply
13d
Supervisor of Client Service
Annex Wealth Management LLC —Delafield, WI
- Office
- Mentoring
- Senior level
- Paid parental leave
- Paid holidays
Quick Apply
7d
Customer Technical Support Supervisor
Johnson Health Tech Retail Inc —Cottage Grove, WI
- Full-time
- Microsoft Excel
- Mid-level
- Residential
- Health insurance
- Dental insurance
Quick Apply
1d
Assistant Customer Service Manager
Piggly Wiggly —Oconomowoc, WI
- Full-time
- Management
- Office
- Entry level
Quick Apply
Customer Care Manager and Sales (Full Time)
Balance Within - Integrative Physical Therapy —Delafield, WI
- $20 - $25 an hour
- Full-time
- Hospitality
- Childcare
- Writing skills
- Opportunities for advancement
Quick Apply
Director of PSN
WATERTRONICS LLC —Hartland, WI
- Microsoft Excel
- Microsoft Outlook
- Basic math
Quick Apply
Client Accounting Services (CAS) Department Manager - Fort Atkinson
MBE CPAs —Fort Atkinson, WI
- Full-time
- Hybrid work
- CPA
- Travel
- Mentoring
- Health savings account
- Health insurance
Quick Apply
Service Supervisor
Cintas —Madison, WI
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Profit sharing
- AD&D insurance

Discover related jobs

Based on your search for customer service manager jobs.

ENSA Customer Service Representative
MALLORY SAFETY AND SUPPLY LLC —Mukwonago, WI
Responding to customer emails and phone calls with professionalism and urgency. Supporting certification and training administration. 401(k) with company match.
$20 - $22 an hour
Quick Apply
Customer Service Representative
Tsubaki Kabelschlepp America, Inc —Milwaukee, WI
Strong customer focus - able to listen carefully to identify customer requirements and negotiate mutually beneficial solutions.
13d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Director, Customer Relations
4 Over llc —Columbus, OH
This leader will be responsible for leading and scaling a high-performing customer service team while driving initiatives that enhance the overall customer…
$140,000 - $170,000 a year
Customer Service Manager
James and James Fulfilment Ltd. —Columbus, OH
Resilience under pressure, and confidence holding others accountable and making escalation calls. You'll be the point of escalation for complex or high-risk…
$65,000 - $75,000 a year
Quick Apply
8d

Show more jobs in cities nearby

I want to receive the latest job alert for customer service manager in jefferson, wi

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service manager jobs near jefferson, wi

Customer Service Manager jobs in Oconomowoc, WI

Customer Service Manager jobs in Madison, WI

Service Manager jobs in Madison, WI

Customer Service Manager jobs in Rochester, NY

Customer Service Manager jobs in Charleston, SC

Accounting Manager jobs in San Diego, CA

Customer Service Weekend Remote jobs in Chicago, IL

Customer Service Manager jobs in Charlottesville, VA

Customer Service Manager jobs in Smyrna, GA

Customer Service Manager jobs in Arizona

Customer Service Remote jobs in Illinois

Customer Service Manager jobs in Baltimore, MD

Service Writer jobs in Houston, TX

Customer Service Manager jobs in Crystal Lake, IL

Customer Service Manager jobs in Houston, TX

Customer Service Manager jobs in Chicago, IL

Sharp Services jobs in Bethlehem, PA

Client Services Manager jobs in Houston, TX

Household Manager jobs in Denver, CO

Case Manager jobs in Denton, TX

Customer Experience Manager

BostonFAM d.b.a Ashley | Furniture & ApplianceMart
Janesville, WI

Apply Now

Job Details

From $21 an hour

Benefits

Wellness program
Paid parental leave
Disability insurance
Dental insurance
Tuition reimbursement
Paid time off
Parental leave
Vision insurance
401(k) matching
Employee stock ownership plan

Qualifications

Retail customer service procedures
Computer operation
Spanish
Managing customer accounts
Customer relationship building
Management
Team supervision
Sales transaction processing
Managing teams in a customer support role
Phone communication
Payment processing
Computer literacy
Account troubleshooting
Customer order taking
Processing cash transactions
Mid-level
Financial issue resolution
Managing clients in a customer support role
Team development
Hospitality industry experience
Retail store experience
Customer engagement
Consumer dispute resolution
Client services experience within retail industry
Computer skills
Billing issue inquiries
Order issue resolution
Handling account queries
Cross-functional collaboration
POS systems

Full Job Description

Who we are:
BostonFAM is an Employee-Owned furniture retail company with a fantastic culture of personal development. We like to say we are a personal development company that happens to sell furniture, appliances, and mattresses. Our Customer WHY is “improving the quality of people’s lives be creating amazing rooms together”. Put Employee- Owner WHY is “improving the quality of our owners lives through personal development and supporting our dreams and goals”.

About The Role
The Customer Experience Manager is responsible for leading and optimizing the customer service experience at Ashley HomeStore. This role ensures that every guest interaction is aligned with the company’s core values of integrity, service, and customer satisfaction. The manager will oversee the day-to-day operations of the customer service department, including resolving customer inquiries, addressing concerns, and ensuring all customer touchpoints are handled professionally and efficiently.

What you will be doing each day:

Customer Assistance (In-Person & Over the Phone):
Provide exceptional service by helping customers with inquiries regarding the status of their orders, addressing billing and account-related questions, and processing payments efficiently.
Resolve Customer Issues and Complaints:
Handle customer concerns with professionalism and urgency. Work to resolve issues related to financing, product returns, or service problems quickly, ensuring customer satisfaction and loyalty.
Support the Sales Team:
Collaborate with the sales team to assist customers, Spanish bilingual is preferred. This includes facilitating smooth communication and providing tailored support to ensure a positive experience for all customers, regardless of language barriers.
Provide Timely Assistance to Customers:
Offer prompt and effective solutions to customers' questions and concerns. Ensure customers leave with a clear understanding of their next steps, fostering a sense of trust and satisfaction.
Lead Customer Experience Professionals:
Oversee and guide the customer service team in day-to-day tasks. Help ensure that customer experience professionals are equipped with the tools, knowledge, and support needed to deliver top-notch service.
Team Collaboration & Support:
Continuously engage with other departments to ensure a seamless customer experience from purchase to post-sale. Help foster a supportive team environment where every employee is encouraged to grow and improve.

We are looking for individuals with:

We’re seeking a motivated and customer-focused individual who thrives in a fast-paced retail environment and is dedicated to delivering an exceptional guest experience. The ideal candidate will possess the following qualifications and attributes:

Computer Literacy: Proficient in using computers, POS systems, and standard office software.
Dependability: Reliable, punctual, and able to manage responsibilities with minimal supervision.
Exceptional Communication Skills: Strong written, verbal, and active listening skills to effectively interact with customers and team members.
Problem-Solving and Reasoning Ability: Demonstrates good judgment, resourcefulness, and the ability to resolve issues efficiently and professionally.
Attention to Detail: Maintains accuracy and thoroughness in all tasks, including order processing, billing, and customer documentation.
Office and Financial Skills: Familiarity with office equipment and procedures, as well as experience with credit, collections, and cash handling.
Customer Service Experience: Previous experience in a customer service-related field is preferred, particularly in retail or hospitality settings.
Schedule Flexibility: Willingness to work retail hours, including weekends and holidays, as needed.
Travel Requirement: Ability to travel between our Janesville and Rockford store locations as part of regular responsibilities.

What we offer:

Personal and Professional Development opportunities
Employee Stock Ownership Plan (ESOP)
Paid-Time Off
Birthday off with pay
Paid Parental Leave
Educational Reimbursement
Generous product discount
401K retirement plan with company match
Health, Life, Dental, and Vision Insurance
Long, short term disability insurance
Health and Wellness Program
Fun company activities - involvement in the community!

To apply or learn more about our company, we encourage you to check out our Careers page at: www.joinbfd.com

BostonFAM is an Equal Opportunity Employer

Apply Now

Refine Your Search

customer service manager jobs in jefferson, wi

Customer Experience Manager

Service Manager

Customer Service Supervisor

Customer Service Manager

Customer Service Manager

Supervisor of Client Service

Customer Technical Support Supervisor

Assistant Customer Service Manager

Customer Care Manager and Sales (Full Time)

Director of PSN

Client Accounting Services (CAS) Department Manager - Fort Atkinson

Service Supervisor

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for customer service manager in jefferson, wi

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected