Top 3 Help desk technician Jobs in Jefferson City, Mo

Client Support Technician
William Woods University —Fulton, MO
- Weekends as needed
- Mid-level
- Windows
- High school diploma or GED
3d
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Jefferson City, MO
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply
Temporary Facilities Maintenance
Christian Chapel Academy —Columbia, MO
- $15 - $18 an hour
- Part-time
- Background check
- Maintenance
- English
Quick Apply

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Client Support Technician

William Woods University -
Fulton, MO

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Job Details

Full-time
3 days ago

Qualifications

Computer operation
Customer communication
Serving clients
Peripheral setup
Hardware maintenance
Windows
Software installation
Computer hardware
Desktop (troubleshooting support)
Telephone systems
Desktop administration
Peripheral hardware support

Full Job Description

Job Title: Client Support Technician

Department: University Information Technologies

Reports To: Infrastructure Systems Manager

Job Type: This is a full time, non exempt position.

General Description:

The Client Support Technician is responsible for providing, consulting, technical support, and problem tracking services to clients/end users. Work assignments involve the installation, configuration, and troubleshooting of diverse software applications and hardware systems being used by clients. This position includes a Level 1 and Level 2 responsibility. The position will also rotate evening/weekend on-call duties.

Essential Duties and Responsibilities:

Level 1

Actively work as part of the Helpdesk, logging, monitoring, resolving, and closing work orders
Work with end users to resolve work orders
Identify security issues
Ensure that hardware, software and peripherals are properly configured and fully operational
Perform standard preventative maintenance
Determine the possibility of security breaches, viruses or broader causes of problems found
Troubleshoot hardware and software problems
Identify problem trends
Other duties as assigned

Level 2

All Level 1 responsibilities

Manage system user accounts (adds, changes, and deletes)

Assist with development of system wide security standards

Maintain applicable records including user lists, user accounts and security.
Act as a consultant to clients/end users regarding the installation of software and hardware
Diagnose, resolve, and document operating/software problems encountered by clients.
Work with hardware and software vendors to resolve installation, configuration and operational problems.

Position Requirements:

Level 1:

High School degree or a combination of equivalent education and experience

Experience in a customer service field with the ability to enhance customer experience

Strong interpersonal, verbal, and written communication skills

Ability to work productively in a structured high-paced, team environment

Ability to explain technical issues clearly

Proficient in Windows and Mac operating systems

Proficient in software installations

Ability to lift 50 pounds

Ability to drive University vehicle

Level 2

All Level 1 Education and Skills

Recent experience in configuring, installing, upgrading, and troubleshooting Intel based PCs and Macs

Recent experience with Windows and Mac operating systems.

Experience with telephone and voice mail systems

Knowledge of hardware, software and network configurations.

Ability to prioritize and perform duties without direct supervision.

Ability to meet deadlines and work under pressure.

Typical Physical Demands:

Ability to lift 50 pounds
Ability to drive University vehicle

Work Schedule:

This is a 40-hour per week, 12-month position with occasional evening or weekend work as needed.

William Woods University is an independent institution chartered by the State of Missouri with main campus facilities in Fulton, MO. It has been operating continuously since 1870, taking its current form as a coeducational university with undergraduate and graduate programs in 1993. Today, William Woods draws approximately 2,000 undergraduate and graduate students from 35 states and approximately 11 foreign countries. William Woods has been ranked as a Top 100 Midwest University by U.S. News and World Report, and has been recognized for the quality and affordability of its online degree programs. With a full liberal arts curriculum, William Woods also offers a strong professional tradition, with nationally ranked programs in Equestrian Studies and American Sign Language. Its graduate education program figures strongly in the administration and leadership of Missouri's state school system. William Woods University is governed by a self-perpetuating board of trustees, and remains committed to serving the public good by helping students link intellectual development with the responsibilities of citizenship and professional life.

William Woods University is an Equal Opportunity Employer

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help desk technician jobs in jefferson city, mo

Client Support Technician

Now Hiring IT and Telecom Field Technicians

Temporary Facilities Maintenance

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Essential Duties and Responsibilities:

Position Requirements:

Typical Physical Demands:

Work Schedule:

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