Top 1047 Implementation lead Jobs in Jersey City, Nj

Support Engagement Lead
Braze —New York, NY
- $85,000 - $125,000 a year
- Mid-level
- Analysis skills
- Bachelor's degree
- Paid parental leave
- Health insurance
Quick Apply
Logistics Lead
Sanofi EU —Morristown, NJ
- $123,750 - $178,750 a year
- Hybrid work
- English
- Bachelor's degree
- Experience equivalent to degree accepted
- Parental leave
12d
Lead Compliance Specialist, Medicaid - Remote
EmblemHealth —New York, NY
- $77,760 - $149,040 a year
- Remote
- Microsoft Excel
- Microsoft Outlook
- 5 years
Lead, Customer Success
Stellar Health —New York, NY
- $115,000 - $140,000 a year
- Full-time
- Remote
- Office
- Analysis skills
- Senior level
- Commuter assistance
- Health insurance
Quick Apply
Operations Lead
Fello —Butler, NJ
- $80,000 - $100,000 a year
- Full-time
- Mid-level
- Leadership
- Communication skills
Product Lead (Customer Success & Onboarding)
Verisk —Jersey City, NJ
- Full-time
- Hybrid work
- 18 years or older
- Mid-level
- 3 years
- Health insurance
- Paid time off
10d
CMC Product Lead
Genpact —Jersey City, NJ
- Senior level
- Leadership
- Communication skills
Data Governance Lead
MND Systems —Newark, NJ
- $60 - $70 an hour
- Contract
- Hybrid work
- Management
- SQL
- Analysis skills
Quick Apply
3d
Sr. Manager, Territory Lead - Fedway, NJ
Moët Hennessy —Jersey City, NJ
- $130,000 - $163,000 a year
- Full-time
- Hybrid work
- Clean driving record
- 7 years
- Merchandising
- Commuter assistance
- Paid parental leave
Lead Engineer Identity
Computershare —Jersey City, NJ
- $95,000 - $135,000 a year
- Full-time
- Office
- Mentoring
- Senior level
- Paid parental leave
- Paid holidays
People Lead - Logistics Northeast
Mondelēz International —East Hanover, NJ
- $122,000 - $167,750 a year
- Full-time
- 5 years
- Bachelor's degree
- Travel
- Paid holidays
- Disability insurance
Corporate Card Program Lead
NBA —Secaucus, NJ
- $120,000 - $140,000 a year
- Extended hours
- Office
- 3 years
- Finance
- AD&D insurance
- Disability insurance
Lead Validation Engineer
Zenith LifeScience —South Plainfield, NJ
- $136,000 a year
- Full-time
- 3 years
- Master's degree
- Databases
Global Submission Lead
Sanofi —Morristown, NJ
- $122,250.00 - $176,583.33 a year
- 5 years
- Office
- Windows
- Parental leave
Technical Call Center Team Leader and Project Manager
Technogym —Jersey City, NJ
- $75,000 - $80,000 a year
- 5 years
- Mid-level
- Communication skills
- Health insurance
- Dental insurance
Lead Technician - Corporate Services
NYU Langone Health —New York, NY
- $101,493.51 - $115,951.87 a year
- Weekends as needed
- Hospital
- Bachelor of Science
- Mid-level
- Wellness program
FCC Risk Assessment Lead
Valley National Bank —Morristown, NJ
- $126,900 - $224,500 a year
- High school diploma or GED
- Bachelor's degree
- Continuous improvement
Quick Apply
Program Lead, Workforce Management
Oscar Health —New York, NY
- $75,348 - $98,894 a year
- Hybrid work
- Mid-level
- Office
- SQL
- Paid parental leave
- Paid holidays
Quick Apply
ADMS Lead Engineer
TRC Companies, Inc. —Jersey City, NJ
- $90,000.00 - $136,281.60 a year
- Full-time
- Computer Science
- System design
- Travel
- Paid holidays
- Disability insurance
Continent Planning & Ops Lead
H&M —New York, NY
- $136,560 a year
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Experience equivalent to degree accepted
- Health insurance
- Paid time off
Quick Apply

I want to receive the latest job alert for implementation lead in jersey city, nj

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

implementation lead jobs near jersey city, nj

Support Engagement Lead

Braze -
New York, NY

Quick Apply

Job Details

$85,000 - $125,000 a year

Benefits

Paid parental leave
Health insurance
Dental insurance
RSU
Paid time off
Parental leave
Vision insurance

Qualifications

Managing customer accounts
Customer communication
Caseload management
Technical Proficiency

Full Job Description

At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can't wait to meet you.

WHAT YOU'LL DO

The Support Engagement Lead is a member of the Recurring Services team and is tasked with delivering a premium support service experience to customers. The Support Engagement Lead is a personalized and customized support experience for a designated group of named customers. The Support Engagement Lead serves as the "main point of technical support interaction" for a customer and will act as the "technical advocate" for the customer during the entire contract period. The Support Engagement Lead works very closely with our Success team for the named group of accounts; helping to manage the technical relationship, while the CSM focuses on the strategic relationship and product adoption.

Own and assume ultimate responsibility over your named customer's technical needs and inquiries around platform integration, performance, and troubleshooting as well as partner implementation.
Be your customers' main point of contact and trusted advisor at Braze for all things Technical.
Partner with Customer Success and Recurring Services teams, taking a lead role on technical escalations and inquiries to ensure excellent customer experience and internal alignment.
Working with Customer Success and Recurring Services teams, deliver product value by reducing risk and removing technical barriers resulting in feature adoption and a high degree of execution within the Braze platform.
Drive customer advocacy by championing for the customer's technical needs and product enhancement requestsWork closely and get ingrained with Braze recognized partners in the customer tech stack.
Proactively analyze your customer's existing support cases to identify trends and risks with their Braze product experience.
Work with customers to create a seamless experience by helping them to develop Centers of Excellence which allow them to benefit from knowledge sharing across their group.
Maintain ongoing regular contact with your customers via support cases, regular check-ins, kick-offs, events and Technical Business Reviews.
Work with Onboarding Managers, Technical Account Management, and Customer Success Partners to seamlessly transition clients from onboarding to ongoing activity.

WHO YOU ARE

People say you're a great communicator and top-tier problem solver! You have exemplary written and verbal communication skills with unparalleled technical skills. You leave people with the impression that you are really listening to them, understand their problem, and you're there to help. You look for every opportunity to make things better and you're all about the team. You get a thrill from helping customers and you know that even though the job isn't easy, you're making a difference each and every day. You're naturally curious and you see every problem as an opportunity to learn more or help others (teammates or customers) learn more too.

WHAT YOU HAVE

Bachelor's Degree from a 4-year college or university (or similar experience-based proficiency level)
3-6 years of client-facing experience working in SaaS company with 2-3 years working in Technical Support and at least 1-2 years account management experience
You have exemplary written and verbal communication skills coupled with unparalleled follow up skills. Clients have the impression that you listen and understand their problems.
You absolutely thrive in a highly collaborative role. You're a true team player, knowing how to work and contribute in cross-team initiatives and focuses.
Strong analytical skills regarding technical issues
Experience handling time-sensitive, pressure-intensive customer issues
Strong organizational skills with an ability to manage competing client demands
Working knowledge of Case Management tools like Salesforce, Zendesk or similar ticketing system
Technical knowledge on how to leverage APIs and write basic-level SQL queries, bonus points for experience working in Postman and Snowflake/Snowsight
Bonus:
- Experience using the Braze platform
- Technical domain knowledge of one or more of the following: Mobile Development (Swift, Java, Kotlin), Kibana, Snowflake, Datadog, Email architecture and deliverability
- Experience with HTML, CSS, Javascript, Ruby, Java, or other programming language

Please note the working hours are 12pm - 8:30pm ET.

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $85,000 and $112,500/year, with an expected On Target Earnings (OTE) between $95,000 and $125,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

WHAT WE OFFER

Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.

From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as:

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze
Collaborative, transparent, and fun culture recognized as a Great Place to Work®

ABOUT BRAZE

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™. Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.

The company has been consistently recognized as a Leader in marketing technology by industry analysts, and was named a G2 "Best of Marketing and Digital Advertising Software Product" in 2026. Braze was also named a 2026 Best Places to Work by Built In, a 2025 America's Greenest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.

The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.

BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER

At Braze, we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.

We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we'd love to meet you.

OUR AI-POWERED BRAZE RECRUITMENT PROCESS

At Braze, we're committed to a fair and transparent candidate experience. To help our recruitment teams focus on what matters most — the person behind each application — we use AI-assisted tools at certain stages of our recruitment process.

This includes using AI to analyze the experience, skills and qualifications in your application materials to help with screening and prioritizing candidates. Such screening may amount to a form of solely automated decision-making. We also use AI for administrative support, like scheduling and recording interviews and summarizing interview notes. Our recruiting teams remain responsible for all hiring decisions and are involved throughout the process.

Depending on where you are located, you may have the right to request further information about how AI is used in our recruitment process, to opt out of AI-assisted review, to request a manual review of any decision made or to contest a decision.

Please contact us at [email protected] for any requests or questions. To find out more about our hiring process, check out this page.

Notice Regarding Automated Employment Decision Tool (NYC Local Law 144)

Our use of AI during the application review process may include the use of automated employment decision tools. Pursuant to New York City Local Law 144, for roles based in New York City, or if you reside in New York City, you have the right to request an alternative selection process or a reasonable accommodation instead of AI-assisted review. Please submit any such request to our Talent Acquisition team at [email protected] promptly after applying. A summary of the most recent bias audit results for such tool is available here.

Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.

Quick Apply

Refine Your Search

implementation lead jobs in jersey city, nj

Support Engagement Lead

Logistics Lead

Lead Compliance Specialist, Medicaid - Remote

Lead, Customer Success

Operations Lead

Product Lead (Customer Success & Onboarding)

CMC Product Lead

Data Governance Lead

Sr. Manager, Territory Lead - Fedway, NJ

Lead Engineer Identity

People Lead - Logistics Northeast

Corporate Card Program Lead

Lead Validation Engineer

Global Submission Lead

Technical Call Center Team Leader and Project Manager

Lead Technician - Corporate Services

FCC Risk Assessment Lead

Program Lead, Workforce Management

ADMS Lead Engineer

Continent Planning & Ops Lead

I want to receive the latest job alert for implementation lead in jersey city, nj

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected