Top 590 Member services representative Jobs in Johnston, Ia

Member Service Representative
GreenState Credit Union —Ankeny, IA
- $17.39 - $20.33 an hour
- Full-time
- Word processing
- High school diploma or GED
- Entry level
10d
Patient Services Representative PRN
Des Moines University —West Des Moines, IA
- PRN
- HIPAA
- Administrative experience
- High school diploma or GED
- Health insurance
- Tuition reimbursement
9d
HR Shared Services Representative
UnityPoint Health —West Des Moines, IA
- Full-time
- Remote
- Research
- Mid-level
- Experience equivalent to degree accepted
- Paid holidays
- Disability insurance
Patient Services Representative/ Front Desk Coordinator
Des Moines Eye Surgeons —West Des Moines, IA
- $16 - $21 an hour
- Part-time
- HIPAA
- Clinic
- Communication skills
- Health savings account
- Health insurance
Quick Apply
Patient Access Representative
UnityPoint Health —Des Moines, IA
- Full-time
- High school diploma or GED
- Entry level
- Paid holidays
- Disability insurance
Client Services Support Representative
Blitt and Gaines, P.C. —Des Moines, IA
- $19 - $25 an hour
- Microsoft Excel
- Microsoft Outlook
- Administrative experience
- Profit sharing
- Paid holidays
Quick Apply
Customer Support Rep I
Shorr Packaging Corp. —Des Moines, IA
- $22 - $25 an hour
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- ERP systems
- Health insurance
- Dental insurance
6d
Receptionist - Front Desk
MercyOne Clive Rehabilitation Hospital —Clive, IA
- Part-time
- Microsoft Excel
- Hospital
- Windows
Quick Apply
Medicaid Eligibility Specialist
Creative Senior Planning —Des Moines, IA
- $30 an hour
- Full-time
- Google Workspace
- HIPAA
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
13d
Customer Service Representative (Central Iowa)
West Bank —Des Moines, IA
- Experience equivalent to degree accepted
- Computer skills
- Associate's degree
Member Advocate (multiple openings)
ClaimDOC —West Des Moines, IA
- 8 hour shift
- Bilingual
- Computer literacy
- No experience needed
- Paid holidays
- Health insurance
HRIS Time Administrator - REMOTE
Ryder System —Des Moines, IA
- Full-time
- Remote
- Microsoft Outlook
- Data analysis skills
- Mid-level
- Disability insurance
- Health insurance
6d
Customer Relationship Liaison
Apria Healthcare LLC —Urbandale, IA
- $24 - $27 an hour
- Full-time
- Basic math
- English
- Mid-level
- Paid parental leave
- Disability insurance
Quick Apply
Leave Specialist - REMOTE
Ryder System —Des Moines, IA
- $55,000 a year
- Full-time
- Remote
- Microsoft Excel
- Mid-level
- Analysis skills
- Disability insurance
- Health insurance
Human Resources Assistant
Drake University —Des Moines, IA
- Online Application
- Office
- High school diploma or GED
- University
Rental Sales Representative
Nichols Equipment, LLC —Des Moines, IA
- Full-time
- Background check
- Computer literacy
- Writing skills
- Health insurance
- 401(k)
Quick Apply
Transportation Carrier Sales Specialist
TMC Transportation —Des Moines, IA
- $47,000 - $52,000 a year
- Full-time
- Marketing
- Customer service
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Bilingual Member Benefit Executive
GreenState Credit Union —Clive, IA
- $30.16 - $35.36 an hour
- Overtime
- Spanish
- Office
- High school diploma or GED
6d
Food Service Manager - FT8
EveryStep —Des Moines, IA
- Weekends as needed
- Background check
- 18 years or older
- Current TB test
Quick Apply
Agency Representative I
FBL Financial Group, Inc. —West Des Moines, IA
- Full-time
- Office
- US work authorization
- Communication skills
- Paid holidays
- Disability insurance
10d

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Member Service Representative

GreenState Credit Union -
Ankeny, IA

Apply Now

Job Details

Full-time
$17.39 - $20.33 an hour
10 days ago

Qualifications

Retail customer service procedures
Financial sales
Confidential information handling
Customer relationship building
ATM services
Maintaining an organized workspace
Promoting products
Account maintenance
Check cashing
Handling large sums of money
Word processing
Spreadsheets
Store closing procedures
Client rapport building
Store opening procedures
Bank transfers
Promoting bank products
Answering guest questions
Financial issue resolution
High school diploma or GED
Cross-selling
Money orders
Check payment processing
Financial records management
Decision making
Financial record maintenance
Financial product expertise
Daily transaction recording
Desktop applications
Customer issue escalation

Full Job Description

GreenState Credit Union

Member Service Representative

US-IA-Ankeny

Job ID: 2026-4722
# of Openings: 1
Category: Retail
GreenState Credit Union

Overview

The primary duties/responsibilities of the Member Service Representative (MSR) include quality, responsive, and professional member service to all members and staff of GreenState Credit Union in all daily transactions and inquiries. Provides information and/or answers questions regarding transactions and all Credit Union products and services. This position is the front line to our members and the face of the credit union. Service starts with this key role and they are our service champions. The qualified candidate will be member focused, show excellence in accuracy and all their work, demonstrate integrity, share one vision through teamwork and continually look for improvement within their role.

GREENSTATE CULTURE:

At GreenState, our purpose is to create lasting value for our members, our communities, and one another. We empower our teams to create opportunities that strengthen financial well-being, transform lives, and enhance the vitality of the communities we serve. We know our success—now and in the future—is deeply rooted in fostering an engaging, diverse, and inclusive workplace where everyone knows they matter, their work makes an impact, and their everyday commitment to living our values is what brings our mission to life.

Hours:

Monday - Friday 8:15am-5:30pm

Saturday 8:30am-12:30pm

Pay range for this hourly position is $17.39 - $20.33/hr with a monthly incentive opportunity and a progressive benefits package.

Responsibilities

Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change:

Adheres to the Credit Union Service Standards in carrying out GreenState's mission and vision.
Demonstrates a positive member service (internal and external) focus at all times, greeting members and guests with a smile and eye contact immediately upon their arrival, using their name or acknowledging them, and thanking them for their business.
Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.
Ensures confidentiality of member information.
Supports a diverse and inclusive work environment.
Ensures confidentiality of members account records and account information. Request identification whenever necessary and provide account information to only those members listed as primary or joint owners.
Makes weekly outbound service calls to members.
Answers member questions or refer members to appropriate departments or supervisors.
Assists with member account discrepancies, statement problems, complaints and escalates as necessary.
Performs member transactions including; deposits, withdrawals, transfers, check cashing, loan payments, credit card payments, cash advances, bond redemptions, disbursement of official checks, sale of money orders, cashier checks, savings bonds, and promotional sales materials.
Builds member relationships by recognizing their financial needs and meeting those needs with the appropriate GreenState product and service or referring them to the specialized department (Wealth Management, Commercial, Mortgage, GreenState Insurance etc.) to be served.
Maintains a satisfactory balancing record.
Educates members and staff of the features and benefits of all our products and services.
Refers products and services that benefit members to achieve team goals.
Accepts and examines checks for endorsements and negotiability. Determine availability of funds based on regulations and policy. Place holds on accounts for uncollected funds when necessary, provide member with the proper documentation.
Processes mail and night deposit transactions.
Completes all forms including negotiable instrument logs, vault cash advances/turn-ins, direct deposit, member check orders.
Participates in Opening and Closing procedures. Organize the MSR area and turn off all equipment (computers, copier, adding machines, lights). Ensure all confidential information is secured at the end of the day.
Complete daily work including balancing and reconciliation of drawer offages.
Monitors and manage the vault including cash disbursements, balancing, and end of day lock-up. Ensure that enough, but not excessive, funds are always on hand .
Assists in security procedures. Has access to and is accountable for office keys and combinations.
Balances, maintains, and corrects the coin machine and cash recyclers.
Plays a vital role in enriching the community by participating in community service organizations and/or Credit Union sponsored events.

Qualifications

Interpersonal skills to represent the Credit Union in a positive way.
High energy with the ability to approach individuals to engage in conversation, build rapport, establish and maintain member loyalty.
Thorough knowledge of deposit products and regulations.
Accuracy in the handling of cash, recording daily transactions, and attention to detail.
Good telephone manners and techniques.
Ability to work with minimal direction and exercise sound judgment.
Member account problem-solving skills.
Proficiency with related computer applications, spreadsheets, word processing, and database applications.
Ability to develop and maintain effective working relationships as a cohesive team.
High school diploma or the equivalent (i.e. GED).
Cash handling, sales, and customer service experience desired.
Must be bondable.
Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand.

Reporting Relationship
Reports to the Manager Retail Branch as assigned.

Supervisory Responsibilities
This position is not responsible for supervision of other employees.

Equal Opportunity Employment Statement
GreenState Credit Union is an EEO/AA Employer. We strongly encourage all individuals to apply for openings with the credit union. #ID

PI285895547

Apply Now

Refine Your Search

member services representative jobs in johnston, ia

Member Service Representative

Patient Services Representative PRN

HR Shared Services Representative

Patient Services Representative/ Front Desk Coordinator

Patient Access Representative

Client Services Support Representative

Customer Support Rep I

Receptionist - Front Desk

Medicaid Eligibility Specialist

Customer Service Representative (Central Iowa)

Member Advocate (multiple openings)

HRIS Time Administrator - REMOTE

Customer Relationship Liaison

Leave Specialist - REMOTE

Human Resources Assistant

Rental Sales Representative

Transportation Carrier Sales Specialist

Bilingual Member Benefit Executive

Food Service Manager - FT8

Agency Representative I

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