Top 8 It help desk support Jobs in Joplin Mo

IT Systems Engineer L2
Stronghold Data —Joplin, MO
- Full-time
- Office
- Windows
- Continuous improvement
- Paid holidays
- Health insurance
IT Systems Engineer L2
New Charter Technologies —Joplin, MO
- Full-time
- Windows
- Continuous improvement
- Senior level
- Paid holidays
- Health insurance
Help Desk
INDIGO SKY LLC —Wyandotte, OK
- From $17.69 an hour
- Weekends as needed
- Microsoft Outlook
- Ability to walk for extended periods
- Windows
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IT Systems Engineer L2

Stronghold Data -
Joplin, MO

Apply Now

Job Details

Full-time

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Customer communication
Triage
Data recovery
Server backup and recovery
Windows
Incident Escalation
Network infrastructure
VLAN
Firewall
Cloud service support
Systems engineering
Networking equipment (troubleshooting support)
Data backup
Escalation handling
Active Directory management
IT disaster recovery planning
VPN

Full Job Description

Tired of your resume getting ghosted by AI? Same. That’s why we review every application by hand, because you’re more than just a keyword.

At Stronghold, a New Charter Company, we are seeking a Systems Engineer II (in other companies this person could hold the title of Systems Administrator II, Client Support Engineer, Systems Engineer II | MSP Escalations), to resolve escalated Service Desk tickets, serve as a technical resource for clients and internal teams, and help us deliver exceptional customer support.

This is an on-site role in Joplin.

In this role, you will own complex ticket escalations, troubleshoot Microsoft and infrastructure platforms, and proactively identify improvements that enhance client outcomes.

To be successful in this role, you will combine strong troubleshooting instincts with excellent communication—setting clear expectations, documenting solutions, and continuously improving reliability across Windows, Microsoft 365, networks, and backup/disaster recovery systems

General job duties include:

Resolve escalated Service Desk tickets and serve as a senior technical escalation point for complex issues.
Troubleshoot and support Microsoft platforms including Microsoft 365/Office 365, Active Directory, and current versions of Windows.
Support and maintain client infrastructure components (networking, firewalls, VLANs/VPNs, VMware ESXi, DNS filtering, and related services).
Manage tickets with a high level of ownership, prioritization, and follow-through; communicate status and next steps to clients and internal stakeholders.
Apply backup and disaster recovery (BDR) best practices; troubleshoot BDR topologies and validate recoverability where applicable.
Proactively identify recurring issues and opportunities to improve tooling, documentation, automations, and support processes.
Effectively manage client expectations around scope, timelines, and service delivery while maintaining a customer-first mindset.

Required Experience:

Several years of experience as a Systems Engineer (or equivalent) with strong critical-thinking and troubleshooting skills.
2–4 years of IT triage / Help Desk experience, including handling escalations and high-priority incidents.
2+ years troubleshooting or supporting Microsoft platforms (Microsoft 365/Office 365, Active Directory, and current versions of Windows).
Strong knowledge of infrastructure hardware, networks, and firewalls (VLANs, VPNs, VMware ESXi, DNS filtering, etc.).
Working knowledge of backup and disaster recovery (BDR) best practices, including experience troubleshooting BDR environments.

Preferred Experience:

Managed Service Provider (MSP) experience.
Citrix experience.
MS900 certification (or equivalent knowledge).
AZ900 certification (or equivalent knowledge).

Benefits:

401(k)
Health, dental, and vision insurance coverage
6 paid holidays
Bonus program, plus more
Family-first mentality: we believe family comes first and support having a life outside of work

Compensation:

The compensation is expected to start at $50,000. Our offer will be determined by multiple factors including candidate experience and expertise and may vary from the amount listed above.

Stronghold Data is a provider of comprehensive IT solutions and has been in business for over 30 years. Over the time, we have established a reputation for integrity, collaboration, and building long-term relationships with our clients as well as our employees.

Our culture is built on our three core values: Others Deserve Our Best, Healthy Relationships, and Results Driven. Because of these core values, we provide nationally recognized IT services to our clients, promote a strong workplace culture for our employees, and help our community by giving back and building up the local community. Internally and externally, we’re all about fostering a positive environment. Stronghold data is based in Joplin, Missouri and serving the Midwest region. Learn more about us here . We provide competitive salaries and employee benefits. We believe in honesty, community, professionalism & partnerships.

Stronghold is committed to creating an inclusive environment and is proud to be an equal opportunity employer. Stronghold recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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it help desk support jobs in joplin mo

IT Systems Engineer L2

IT Systems Engineer L2

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