Top 8 Help desk support Jobs in Juneau, Ak

Systems Administrator / Help Desk Support
Wostmann & Associates, Inc. —Juneau, AK
- $78,000 - $95,000 a year
- Full-time
- Google Workspace
- Computer Science
- Mid-level
- Relocation assistance
- Health insurance
Quick Apply
IT Services Student Assistant
University of Alaska —Juneau, AK
- Part-time
- Background check
- Customer service
- Computer literacy
Systems Administrator / Help Desk Support
Wostmann and Associates —Juneau, AK
- Full-time
- Google Workspace
- Computer Science
- Mid-level
- Paid holidays
- Disability insurance
Biometrician 1/2/3
State of Alaska —Juneau, AK
- $5,317.50 - $6,550.50 a month
- Full-time
- Writing skills
- Mid-level
- Office
- AD&D insurance
- Paid holidays

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Systems Administrator / Help Desk Support

Wostmann & Associates, Inc.
Juneau, AK

Quick Apply

Job Details

Full-time
$78,000 - $95,000 a year

Benefits

Relocation assistance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Professional development assistance
Life insurance

Qualifications

Data integrity assurance
Network troubleshooting
Data recovery
Server backup and recovery
Operating system updates
Application deployment
Software installation
Technology security practices
Server updates
Patch management
Desktop (troubleshooting support)
Computer management
Data backup
SAN
Application Maintenance
Technical troubleshooting support
Productivity software
Desktop administration
Associate's degree
IT department experience

Full Job Description

Wostmann and Associates, Inc. (WAI) is an employee-owned IT consulting firm headquartered in Juneau, Alaska, with an additional office in Anchorage and remote staff across the Contiguous United States. Founded in 1984, WAI has spent over four decades providing software engineering, technology integration, system analysis, project management, quality assurance, and information security services to state and federal agencies and private-sector clients. As a federal HUBZone-certified firm, we deliver practical results for our customers through the informed use of information technology and a solid understanding of business needs, culture, and technical environment. We seek people with a combination of programming, consulting, and business experience.

About the Role

We are looking for a Systems Administrator / Help Desk Support professional to join our team in support of our state and federal clients. This full-time position is based onsite in Juneau, providing help desk and systems administration support across network, operating systems, desktop applications, web-based applications, storage area networks, and IT security. WAI will consider relocation assistance for the right candidate looking to make Alaska home.

Depending on the engagement, job duties may include:

Respond to help desk tickets, phone calls, and emails from client staff, coordinating with the client's IT division to resolve technical issues.
Install new software releases, operating system updates, and patches; evaluate and resolve software-related problems.
Perform system backups and recovery, and monitor system configuration to maintain data integrity.
Provide support across network, desktop, and web-based application environments.
Support Storage Area Network (SAN) administration and troubleshooting.
Assist with IT security tasks, including monitoring and resolving security-related issues.
Document, track, and monitor tickets to ensure timely resolution.
Coordinate with client technical contacts and the client's IT division on task requests and priorities.

Required Qualifications

Associate's degree in Information Technology, Computer Science, or a related field, or equivalent combination of education and experience.
3-5 years of experience in systems administration, help desk support, or a related IT role.
Hands-on experience with software release management, patching, and system upgrades.
Experience performing system backups, recovery, and data integrity monitoring.
Experience supporting network, desktop, and web-based application environments.
Familiarity with Storage Area Network (SAN) administration and information technology security practices.
Ability to learn new systems, tools, and processes quickly in a dynamic IT support environment.
Ability to pass a standard background investigation required for client facility access.

Soft Skills

Strong problem-solving and critical-thinking skills, with the initiative and creativity to identify pragmatic, results-oriented solutions.
Excellent communication and relationship-building skills, with the ability to coordinate effectively across technical and non-technical audiences.

Preferred Qualifications

Experience providing IT support in a government or highly regulated environment.
Experience administering virtualized server environments and/or Google Cloud Platform services (e.g., VMware, Google Workspace, Cloud Storage).
ITIL Foundation certification or equivalent IT service management training.
Experience using IT service management or ticketing platforms to track and resolve support requests.
Prior experience as a contractor or consultant.

Pay: $78,000.00 - $95,000.00 per year

Benefits:

401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Professional development assistance
Relocation assistance
Vision insurance

Education:

Associate (Preferred)

Ability to Relocate:

Juneau, AK 99801: Relocate before starting work (Required)

Work Location: In person

Quick Apply

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help desk support jobs in juneau, ak

Systems Administrator / Help Desk Support

IT Services Student Assistant

Systems Administrator / Help Desk Support

Biometrician 1/2/3

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