At Center for Child Counseling, intake is not a front desk. It is the front door to everything we do, and our Intake Specialists are the professionals who open it.
In this role you own a family's experience from the first hello through connection to the right support. You screen, you offer every caregiver a mental health consultation, you triage, and you make warm handoffs that actually land. You also become our expert in one of the child-serving systems we work in every day: child welfare, early childhood, pediatric primary care, or the school system.
We're looking for a behavioral health professional who leads with warmth, works well across complex systems, and believes children do best when we reach them early. Bilingual (English and Spanish) is a big plus. You'll be backed by strong technology, a team that has your back, and a public health model grounded in HOPE, Healthy Outcomes from Positive Experiences.
Why CFCC?
We believe that taking care of our team is essential to delivering exceptional care to the community. As a valued member of our team, you’ll enjoy a comprehensive benefits package and an inspiring workplace culture, including:
Competitive Pay & Incentives
- Annual merit increases for ongoing excellence.
Time to Recharge
- Generous vacation and sick time policies.
- 11 paid holidays, plus paid time off between Christmas and New Year’s.
Financial Wellness
- 403(b) retirement plan with employer match to plan for your future.
- Mileage reimbursement at the federal rate for work-related travel.
Comprehensive Insurance
- Free health insurance with options for dental and vision.
- Additional AFLAC plans for enhanced coverage.
Culture of Care
- Flexible scheduling to maintain work-life balance.
- A warm and inclusive environment where your voice matters.
Position Overview
The Intake Specialist at Center for Child Counseling(CFCC) is responsible for being the front door to everything CFCC does. This is a skilled behavioral health professional who owns the family experience from the first point of contact through connection to services. Guided by our public health approach and the HOPE framework (Healthy Outcomes from Positive Experiences), the Intake Specialist listens, screens, consults, and connects, so every child is identified early, and every family is guided to the right support. This position plays a crucial role in supporting our mission to promote playful, healthful, and hopeful living for children, families, and communities.
Each Intake Specialist owns one of CFCC's major child-serving systems of care, child welfare, early childhood, pediatric primary care, or the school system, becoming our expert in that system's portals, relationships, and resources, and backing up a second system so families never wait when a colleague is out. Every child who comes to us is screened, and every parent and caregiver is offered a Mental Health Consultation and opened in our Data Dashboard, so we see and serve the whole family.
The Intake Specialist will work closely with Intake Services, CFCC clinical programs, child-serving systems of care, referral sources, partner sites, and outside providers to provide HOPE-informed prescreening, validated screening, mental health consultation, triage, warm handoffs, care coordination, and timely documentation.
This is primarily a direct-service role built on a 40-hour week. Roughly 25 hours, about 62.5 percent, are spent on direct client service: prescreening intakes, screening, mental health consultations, psychoeducation and support, and groups. The remaining time covers the administrative and client-access work, documentation, collaboration, and professional development that surround the direct service
Position: Hybrid - Role is primarily remote. Some work is performed in office, community, telehealth, with possibly travel to CFCC locations and partner sites across Palm Beach County. Team and supervision meetings are mostly in office.
Key Responsibilities:
1. Primary Duty: The Family Experience and First Contact
Own a warm, HOPE-informed experience for each family from the first hello through connection to services.
· Welcome families reaching us by phone, website, referral, partner site, or the community, and make each one feel they have reached the right place.
· Conduct informed prescreening to understand the family's needs and urgency, and route safety concerns immediately.
· Stay with the family as their consistent point of contact through the handoff, so they are never handed around.
· Follow CFCC's phone and communication protocols, including the callback promise, and protect direct-service time.
2. Primary Duty: Screening and Assessment
Administer CFCC's validated screening and rating tools accurately and completely, treating strengths and positive experiences with the same care as adversity.
· Complete the prevention screening set with each family: ACEs (PEARLS) and Positive Childhood Experiences, HOPE Building Blocks, Fighting ACEs 2.0, the Pediatric Symptom Checklist, SWYC, a social driver of health screen, and the Parent Caregiver Checklist.
· Complete caregiver measures and, for applicable programs, the CFARS/FARS.
· Send and collect tools through the secure portal before the appointment when possible or complete them by phone or in session.
· Score, document, and attach results to the correct record in Webauthor and the Data Dashboard.
3. Primary Duty: Mental Health Consultation and Early Intervention
Offer every caregiver a Mental Health Consultation and provide early intervention support that helps before a concern grows.
· Offer a Mental Health Consultation to every parent and caregiver and open them in the Data Dashboard.
· Provide psychoeducation and short-term support to children and families.
· Match presenting concerns to the right early intervention service and enroll or connect the family, including groups, workshops, and resources.
· When a caregiver declines the consultation, complete and record the Parent Caregiver Checklist in the caregiver's record so the family's needs still count.
4. Primary Duty: Triage, Safety, System of Care Ownership, and Warm Handoffs
Match each family to the right level of care, act on safety first, and complete warm handoffs that actually land. Own an assigned child-serving system and serve as CFCC's expert in how to move families through it.
· Follow Florida mandated-reporter law and confirm any required report before proceeding.
· Recognize crisis, complete safety planning, and follow the 988 and 911 protocols.
· Triage to prevention, early intervention, or treatment, applying the assessment timeframes for priority level.
· Complete warm handoffs to internal programs or trusted partners by name and follow up to confirm the family connected.
· Maintain deep, current knowledge of the assigned system's portals, referral rules, timelines, and resources.
· Hold and grow the relationships with that system's people and referral sources.
· Keep the system's resource map current, including CFCC's systems-of-care resource agent.
· Provide backup coverage for a second system, using the resource agent as the shared playbook.
5. Primary Duty: Documentation and Data Integrity
Keep clean, timely, accurate records so our data stays a real-time map of family need.
· Enter and update child and caregiver records in Webauthor and the Data Dashboard within agency timeframes.
· Open caregivers as their own records and link related family members.
· Complete documentation required for grant and contract compliance, and the applicable billing log.
· Support accurate client creation and demographic updates within the intake workflow as the model matures.
6. Primary Duty: Administrative and Client-Access Duties
Own the administrative work that keeps families moving through intake, supported by our scheduling system and AI tools.
· Coordinate scheduling for intakes, consultations, and groups, and resolve scheduling conflicts.
· Process referrals and communicate with referral sources.
· Support insurance verification and records requests in partnership with Finance.
· Manage the client portal, appointment reminders, and follow-up communications.
· Enter demographic and program data accurately and on time, including for grant and contract compliance.
· Support waitlist management and timely access for families.
7. Primary Duty: Collaboration and Care Coordination
Work as one team with colleagues, partners, and outside providers to surround families with support.
· Coordinate care for basic needs, groups, and education, and record it so nothing drops.
· Collaborate with referral sources, partner sites, and outside providers.
· Support co-located partner-site staff in completing screening and outcome tools correctly.
· Participate in team meetings, reflective supervision, and trainings.
8. Primary Duty: Quality and Fidelity
Help keep the model strong and consistent.
· Support fidelity to the model, including at co-located partner sites.
· Use data and feedback to help improve access and outcomes.
· Contribute to workflow and training improvements.
9. Additional Duties:
Support the mission and operations of Center for Child Counseling.
· Respond to communications in accordance with CFCC policy.
· Attend and participate in staff meetings, trainings, and organizational events.
· Maintain a working knowledge of all CFCC programs, services, and community partnerships.
· Other tasks as assigned to support the mission and operations of the Center for Child Counseling.
10. Expected Outcomes:
· Every child is screened, and every caregiver is offered a Mental Health Consultation and opened in the Data Dashboard.
· Warm handoffs are completed and confirmed, internal and partner.
· Assessment timeframes are met for each priority level.
· Screening, consultation, and documentation are timely, accurate, and complete.
· Relationships within the assigned system of care are strong and productive.
· Direct-service expectations are met while the family experience stays warm and unhurried.
Qualifications:
Education and Experience:
· Minimum Educational Requirement: Bachelor’s degree in social work, psychology, or related behavioral health field.
Experience: At least 2 years of experience working with culturally diverse children and families, ideally in a trauma-informed setting.
- Experience with structured groups and parent/professional education groups/trainings is preferred.
- Bilingual (English and Spanish) strongly preferred.
- Knowledge of parent education, parent-child relationships, and individual, family, and community-level risk factors (e.g., poverty, homelessness, maternal depression, domestic violence, substance abuse, teen parenthood).
- Knowledge of child development and developmental stages (0-17)
- Familiarity with community-based services and supports in the service area.
- Experience working in home and community-based settings with vulnerable populations of diverse cultures and ethnicities.
Job Type: Full-time
Benefits:
- 403(b)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Education:
Experience:
- Working with children: 2 years (Required)
Language:
Ability to Commute:
- West Palm Beach, FL 33410 (Required)
Work Location: Hybrid remote in West Palm Beach, FL 33410
