BELL CAPTAIN — LUXURY HOTEL
THE LIBERTY PARKING TEAM
Liberty Parking is a hospitality services company built around one thing: the arrival and departure experience. We don't run airports, municipal lots, or hospital garages — hotels and luxury residences are all we do. Our services include valet parking, self-park management, door and bell services, concierge, and porter/directional services.
Our founders built this company on decades of experience and a simple belief: take care of the team, and the team takes care of the guest. That's why our people stay — and why our hotel partners get the same faces at the door month after month instead of a rotating roster.
If you are looking to:
- Set the pace for a team at a property where luxury service standards actually mean something
- Be developed — through training built to make you think and operate like a CEO, not just cover a shift
- Grow with a company that is opening new properties, and travel as we do
- Be part of a growing team with a family atmosphere
- Have your voice heard and be part of a winning team
Then Liberty Parking is the place for you.
ABOUT THE ROLE
Palm House Hotel is a Forbes Star-rated property in Palm Beach. The Bell Captain is the most experienced person at the entrance — the one who sets the pace on the floor, trains the standard into new team members, and makes sure every guest's first sixty seconds and last sixty seconds are flawless.
This is a hands-on floor role, not a desk job. You're in uniform for the whole shift, moving bags and greeting guests alongside your team, while calling the rotation and holding the standard at the door.
Reports to: Director of Parking, Liberty Parking Works alongside: Valet Captain, Bell Attendants and Front Desk
WHAT YOU'LL DO
Setting the pace on the floor
- Deliver the daily pre-shift lineup from your Account Manager's brief — VIP and group arrivals, house count, weather, and the service focus of the day
- Call positions and rotations through the shift so the door and the bell stand are never uncovered
- Be the first one moving on an arrival — the standard everyone else matches is the one you're visibly holding
- Train new team members to Liberty and [Property] service standards and mentor them through their first shifts
- Coach in the moment: a quiet word at the right time, not a lecture at the end of the night
- Escalate anything beyond in-the-moment coaching to your Account Manager
Holding the luxury standard
- Model guest recognition — greet by name, escort rather than point, anticipate the need before it's spoken
- Run daily quality checks against [Forbes Travel Guide / AAA / brand] service standards and close gaps on the spot
- Own guest recovery at the entrance: hear the issue, resolve it, and communicate it up before it becomes a review
Owning the entrance
- Position the team so there is a Liberty presence at the door at all times — no unattended entrance, ever
- Hold door standards — door opened before the guest reaches it, umbrella service in weather, luggage claimed at the vehicle rather than at the desk
- Run the door-to-valet handoff so no guest is passed between teams without an introduction
Running the bell operation
- Manage the bell closet and luggage storage: claim-check control, chain of custody, accurate tagging, secure storage, and an organized room at all times
- Coordinate group and ballroom baggage pulls and deliveries with Front Office, Housekeeping, Banquets, and Security
- Handle packages, deliveries, and guest amenities with documented accountability
- Maintain bell carts, umbrellas, luggage tags, radios, and entrance equipment; report and follow up on repairs
- Complete incident documentation accurately and immediately — Liberty owns the process end to end and never denies a claim on the spot
- Model and reinforce safe lifting, cart handling, and entrance traffic practices
Working with the hotel
- Coordinate day to day with Front Office, Valet, Housekeeping, Banquets, and Security
- Communicate proactively about arrivals, VIPs, and anything that helps the property shine
- Loop in your Director of Parking on anything affecting the account relationship — they own the partnership with hotel leadership
WHAT YOU BRING
Required
- 2 years in bell, door, valet, or guest services — with at least 1 year as a captain, lead, or senior attendant
- Experience at a luxury, upper-upscale, or brand-standard property (Forbes / AAA Diamond / Marriott Luxury / Hilton LXR–Waldorf / Four Seasons or comparable)
- Comfort working both bell and door positions, and covering either one yourself when the shift calls for it
- Ability to communicate clearly, professionally, and warmly with guests, team members, and hotel colleagues
- Valid driver's license with a clean driving record
- At least 21 years of age
- Neat, polished, professional appearance consistent with luxury grooming standards
- Availability for a flexible schedule — mornings, evenings, weekends, and holidays
- Authorized to work in the United States
Preferred
- Experience operating manual transmission and luxury or exotic vehicles
- Working knowledge of Opera or a comparable PMS
- Prior experience opening a property or transitioning an account
Who you are
- You hold the standard without having to raise your voice
- You're the person new hires copy, whether or not anyone told them to
- You have the desire to help others, and the desire to help your team win day in and day out
HOW THIS POSITION BENEFITS YOU
- $16.00 per hour, plus your share of the bell tip pool — paid out daily in cash
- Referral bonus — $150 for every person you refer who stays on the team 90 days
- Service bonuses
- Safety bonuses
- Team Member of the Month recognition
- A defined path into Bell Supervisor, Account Manager, and multi-site leadership, including our Annual Manager Seminar — held in a different state each year
- Uniforms provided
PHYSICAL REQUIREMENTS
With or without reasonable accommodation, this role requires the ability to:
- Stand and walk for extended periods throughout the shift
- Sprint short distances
- Bend, stoop, squat, reach, and lift frequently throughout a shift
- Lift, push, pull, and carry up to 50 pounds
- Work outdoors in varying conditions — heat, humidity, wind, cold, and rain
SCHEDULE & LOCATION
- Location: Palm House Hotel, 160 Royal Palm Way, Palm Beach, FL 33480 — one location, on-site
- Remote work: No
- Schedule: Full-time; rotating shifts including weekends and holidays
Liberty Parking Partners LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Reasonable accommodations are available for applicants and team members with disabilities.
Job Types: Full-time, Part-time
Pay: $16.00 per hour
Benefits:
Experience:
- Valet parking: 1 year (Preferred)
Language:
License/Certification:
- Driver's License (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Preferred)
Ability to Commute:
- Palm Beach, FL 33480 (Required)
Ability to Relocate:
- Palm Beach, FL 33480: Relocate before starting work (Preferred)
Work Location: In person
