Job Title: Relief Manager
Department: Store Management
Reports to: Store Director/ Assistant Store Director
POSITION SUMMARY: Responsible for all aspects of the entire store that they are assigned in the absence of the Store Director, Assistant Store Director or Grocery Manager. The Relief Manager ensures that all company directives are executed within expectation with the intent of maximizing sales and profitability while simultaneously minimizing expenses and any losses.
ESSENTIAL FUNCTIONS (responsibilities include, but are not limited to):
- Promotes and maintains proper and efficient service of customers.
- Directly assists in all aspects of the Front-End operation and ensures front-end procedures are followed for store opening and closing functions successfully.
- Responsible for approving checks, processing money orders and Western Union transactions, reconciling the safe, balances and accounts for all cashiering tills.
- Conducts floor checks, ensuring that the shelves are adequately stocked, products merchandised
properly rotated, price integrity enforced according to company standards in all departments.
- May directly train, develop and supervise all employees.
- Ensures that the store complies with the rules/regulations of various government/regulatory agencies and abides by and enforces all company policies and procedures fairly and consistently.
- Assists in reviewing and controlling expenses within the store and takes appropriate loss prevention measures.
- Ensures good communication is maintained between associates, store management, and the retail support center staff.
- Fosters a harmonious positive work environment and provides a safe and sanitary environment for customers and associates.
- Ensures all company programs, philosophies and company image are carried out and maintained and fosters good relationships in the community and collaborates with business partners.
- Performs other related duties as needed as assigned by manager
OTHER DUTIES / RESPONSIBILITIES:
- Use of proper safety procedures
- Occasional receiving of merchandise with or without the DSD (direct store delivery) gun.
- Drives forklift to receive or move around merchandise throughout warehouse.
- Periodic taking of, downloading and auditing inventories.
- Able to multitask, listen to directions and follow through independently
- Able to deal with difficult customers, have good communication and observation skills
- Able to work with a team and independently when needed
EXPERIENCE / EDUCATION:
- High school / Secondary school diploma or GED
- Must be at least 21 years of age in accordance with company policy
- Possesses a food handling license
- Possesses First Aid / CPR / AED Certification
SKILLS AND ABILITIES:
- Previous experience working with the public
- Knowledge of location of products
- Working knowledge of produce codes required, while able to differentiate between different produce products required
- Proficient in Microsoft Office, primarily Word, Excel and Outlook.
WORK ENVIRONMENT:
- Air condition while in store, subject to outside conditions of heat, rain, and wind, chill temperatures when products need to be retrieved from chill
PHYSICAL DEMANDS:
Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
O (Occasionally) w/assist
O (Occasionally) w/assist
N (Not Applicable) Activity is not applicable to this occupation.
O (Occasionally) Occupation requires this activity up to 33% of the time (0-2.5+ hrs./day)
F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 – 5.5+ hrs./day).
C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs./day)
OTHER PHYSICAL REQUIRMENTS:
- Vision (Near, Distance, Color, Peripheral, Depth Perception)
- Sense of Sound (Hear oral communication and buzzers/alarms)
QSI reserves the right to request a review of written employee screening practices (back ground check) before employment in the booth. Their employment will be contingent on the results, due to the amount of negotiable items handled.
R.102215
The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee’s ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.
