Top 12 Customer support representative Jobs in Kailua Kona, Hi

Patient Service Representative - Registration (100% ONSITE - Kailua-Kona, HI)
CorroHealth —Kealakekua, HI
- From $26 an hour
- 8 hour shift
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative/Bank Teller
Finance Factors Ltd —Kailua-Kona, HI
- $21 - $23 an hour
- Full-time
- Computer literacy
- Office
- High school diploma or GED
Quick Apply
Patient Services Rep-AHC (Temporary with Benefits)
Hawaii Health Systems Corp —Kealakekua, HI
- From $36,400 a year
- Temporary
- Current TB test
- Hospital
- Pass drug screening
Quick Apply
Field Service Representative
Rebel Systems LLC —Captain Cook, HI
- $85,500 - $128,200 a year
- Full-time
- Military
- Mid-level
- High school diploma or GED
- Employee stock purchase plan
- Paid holidays
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2d
Store Support
Home Depot —Kailua-Kona, HI
- $20.50 - $22.50 an hour
- Entry level
- Time management
Assistant Manager
SUPREME FITNESS GROUP —Kailua-Kona, HI
- $20 an hour
- Overnight shift
- 18 years or older
- Computer literacy
- Mid-level
- Health insurance
- 401(k)

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Full-Time Customer Service Specialist
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Patient Service Representative - Registration (100% ONSITE - Kailua-Kona, HI)

CorroHealth -
Kealakekua, HI

Quick Apply

Job Details

Full-time
From $26 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Flexible schedule
Life insurance

Qualifications

Computer operation
Customer communication
Microsoft Excel
Microsoft Outlook
Medicare
Serving clients
Customer service
Medical office experience
HIPAA
Patient management software
State healthcare regulations
Microsoft Office
High school diploma or GED
Customer engagement
Front desk
Individual consumer customer service
Healthcare software applications
Office experience

Full Job Description

JOB SUMMARY:

The Patient Services Rep - Registration is responsible for tasks relating to the completion of patient registration for hospital and/or physician services. The Patient Business Services Rep-Access Registration will be required to have flexibility to learning and comprehending complex hospital systems in order to communicate directly with patients, healthcare providers, physician offices and ensuring the information collection is complete and accurate. The Patient Business Services Rep-Access Registration will be responsible that their patient, payer and provider interactions are carried out according to company, client and federal guidelines.

The Patient Services Rep- Registration will be required to work flexible schedule -

Morning Shift 6:45am – 3:15pm

Mid Shift 10:30am - 7:00pm

Evening Shift 1 2:15pm – 10:45pm

Evening Shift 2 2:45pm – 11:15pm

Night Shift 10:45pm – 7:15am

Every other weekend and as needed

Holidays- there is opportunity for OT!!

*this position is 100% ONSITE - Big Island, HI*

ESSENTIAL JOB FUNCTIONS:

Access Registration Tasks
Exceed productivity standards as outlined by business line
Complete patient registration (post clinical triage of patient) by obtain and verify health plan coverage
Accurately document patient demographics and health plan information
Support access registration, insurance verification and authorization functions
Contact physician offices and/or payers for follow-up on eligibility and authorizations and
Maintain quality scoring and accuracy on all accounts worked
Ability to work independently and make responsible decisions
Completes timely follow-up on assigned accounts to ensure no cash loss
Demonstrates the ability to prioritize work with minimal oversight to meet outlined goals
Acts as a knowledge resource for team members
High level understanding of client host system functions
Clearly documents actions taken and next steps for account resolution in patient accounting system
Ensure all accounts are worked within client standards and Federal Regulations.
Work within federal, state regulations, department/division & all Compliance Policies
Maintain clear, concise, and accurate documentation of all attempts and/or contacts made and received for accounts in accordance with company and client specifications
Maintain continuing education, training in industry career development
Maintain current knowledge of and comply with all federal and state rules and regulations governing phone calls and collections including HIPAA, FDCPA, Privacy Act, FCRA, etc.
Attend training sessions as directed by management and disseminate to colleagues
Integrate information obtained through training sessions and policy changes immediately into daily routine

EDUCATION: High School

EXPERIENCE:

Minimum of 1 year of Access Registration or front office physician healthcare experience
Minimum of 3 year in hospital or physician operation
Minimum of 1 year of basic computer skills to include MS Office apps: Outlook, Word, Excel

OTHER HELPFUL EDUCATION OR EXPERIENCE

Epic hospital system experience
Demonstrate knowledge of communication regulations relating to HIPAA and TCPA and other FCC requirements
Experience with Insurance payers (Medicare, Medicaid, Commercial, Workers Compensation) preferred
Remote working experience

KNOWLEDGE, SKILLS and ABILITIES - Describe specific minimum knowledge, skills, and abilities required for this position. Also, list any special courses, certifications, or physical requirements that are necessary. This is especially critical for screening candidates.

Exceptional customer service skills.
Excellent verbal and written communication skills.
Dedication to treating both internal and external constituents as clients and customers, maintaining a flexible customer service approach and orientation that emphasizes service satisfaction and quality.
Proficient use of hospital registration and/or billing systems, and Microsoft Word and Excel software applications.
Ability to follow regulations outlined by state, federal, and third-party coverage procedures.
Ability to model the basic values of the mission, vision and values of Xtend Healthcare and the client.
Ability to manage multiple tasks simultaneously and adjust to issues as needed in a dynamic work environment.
Ability to prioritize and effectively anticipate and respond to issues as they arise.
Ability to post transactions in multiple systems.
Good analytical and problem-solving skills.
Ability to work independently.

PHYSICAL DEMANDS:
Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as described. Regular eye-hand coordination and manual dexterity is required to operate office equipment. The ability to perform work at a computer terminal for 6-8 hours a day and function in an environment with constant interruptions is required. At times, Team Members are subject to sitting for prolonged periods. Infrequently, Team Member must be able to lift and move material weighing up to 20 lbs. Team Member may experience elevated levels of stress during periods of increased activity and with work entailing multiple deadlines.
A job description is only intended as a guideline and is only part of the Team Member’s function. The company has reviewed this job description to ensure that the essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

Job Type: Full-time

Pay: From $26.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Ability to Relocate:

Kealakekua, HI 96750: Relocate before starting work (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer support representative jobs in kailua kona, hi

Patient Service Representative - Registration (100% ONSITE - Kailua-Kona, HI)

Customer Service Representative/Bank Teller

Patient Services Rep-AHC (Temporary with Benefits)

Field Service Representative

Store Support

Assistant Manager

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