Top 6 Help desk manager Jobs in Kalamazoo, Mi

IT Help Desk Technician
Wightman —Kalamazoo, MI
- Computer science
- Computer Science
- Mid-level
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IT Help Desk Manager
Kinaras Solutions Inc —Battle Creek, MI
- $70,000 - $90,000 a year
- Full-time
- 5 years
- Office
- Bachelor's degree
Junior Help Desk Technician Part-Time
cyberMIND Corporation —Kalamazoo, MI
- Part-time
- Computer literacy
- Microsoft Office
- Computer networking
- Work from home
- Opportunities for advancement
Junior Help Desk Technician Full-Time
cyberMIND Corporation —Kalamazoo, MI
- Full-time
- Computer literacy
- Microsoft Office
- Computer networking
- Work from home
- Opportunities for advancement
Help Desk Support Specailist
NexForm, Inc. —Battle Creek, MI
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Disability insurance
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Business Analyst - Client Centric Team (Kalamazoo, MI)
Greenleaf Trust —Kalamazoo, MI
- Full-time
- Microsoft Outlook
- Computer Science
- System design
- Retirement plan

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IT Support & Client Services Technician
Ascend Computer Technology —Sturgis, MI
Support Microsoft 365 (user setup, email configuration, licensing, MFA, etc.). Provide technical support for desktops, laptops, printers, and basic network…
$42,000 - $56,000 a year
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IT Helpdesk Analyst
IDR Inc. —Saint Joseph, MI
The right candidate will have a college bachelor’s degree in any field but a firm interest and/or background in IT. Medical, Dental, Vision, and Life Insurance.
$21 an hour
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Community Choice Financial Family of Brands —Dublin, OH
Experience performing basic network troubleshooting in an enterprise. Plans include dental, vision, short-term and long-term disability plans, supplemental life…
6d
IT Help Desk Technician
Integrated Services for Behavioral Health —Columbus, OH
Under indirect supervision, this position will also provide responses to telephone calls, email requests, helpdesk tickets, and direct staff requests for…
$25.66 - $30.06 an hour
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11d

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IT Help Desk Technician

Wightman -
Kalamazoo, MI

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Job Details

Qualifications

Desktop computer repair
In-person customer service
Hardware maintenance
Equipment troubleshooting
High school diploma or GED
Desktop (troubleshooting support)
Microsoft Teams
Productivity software
Mobile devices

Full Job Description

IT Help Desk Technician

Position Purpose:

At Wightman, we rely on our IT systems to help us create the solutions for our teams, clients, and partners. We are seeking an IT Help Desk Technician to join us in providing efficient, valuable technical assistance to our users. In this role, the Help Desk Technician will have strong technical knowledge and be able to communicate effectively to understand the problem, seek clarification from end user when necessary, and explain and/or install the solution successfully while maintaining exemplary customer service.

Essential Functions:

Initial point of contact for users seeking assistance via phone, email, ticket and Teams
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Manage Helpdesk ticket system
Install, change, and repair computer hardware and software
Perform routine software checks of shared workstations and conference room technology
Manage replacement technology equipment stock
Routine visits to regional offices for staff support

Required Traits & Characteristics:

Proven problem-solving skillset, while technically minded and efficient
Ability to work in a team environment, and able to work with employees both in-person and remote
Demonstrates knowledge of computer hardware, software, and mobile devices
Ability to diagnose and resolve basic computer technical issues
Customer service experience with proven time management skills and ability to multi-task and prioritize work
Attention to detail
Highly motivated and demonstrates initiative
Proficiency in Microsoft software, including Office 365, Teams, OneDrive, and OneNote.

Organizational Relationships:

Reports to IT Manager

Required Education/Experience:

High School diploma or equivalent

Preferred Education/Experience:

Associates of Computer Science or related field
Autodesk product familiarity
Adobe products
Bluebeam

Travel: Position based in Kalamazoo. Travel between regional offices will be required for team member support.

About Wightman:

Let’s face it: no matter your career trajectory – whether you’re just starting out, currently in a mid-level position, or are looking to accelerate your career opportunities – you want to work for a firm that does great work, gives back to their community, supports your career path, and do it all alongside people with whom you can connect. After all, you spend a third of your day at work; why do it in a place where you do not feel valued, are longing for more responsibility, or feel disconnected from your clients? If you are seeking a position at a legacy consulting firm that is wholly owned by its employees, looking to do impactful work that matters, and find a work culture that supports your family life, bring your skills to Wightman.

Our full-service architectural, civil engineering, and land surveying firm, which was established in 1946, exists to serve people and the communities in which we live. We have a dynamic team of over 200 professionals that work to analyze, advise, design, and deliver successful projects in partnership with government, education, commercial, and energy clients throughout the Great Lakes region. We offer our clients comprehensive, multi-disciplinary services including Architecture, Civil Engineering, Surveying, Construction Services, GIS, Interior Design, and Reality Capture. What does that mean? It means we design and build awe-inspiring and award-winning streetscapes and 21st century learning environments, inspect interstates and bridges that ensure safe travel, accurately determine boundary lines and draw topographic maps, support energy service providers grow and enhance their green and traditional infrastructure, construct data-driven mapping solutions, envision outdoor gathering spaces that foster community, and so much more.

We are fun, creative, and passionate about our work and family life. To learn more, visit our Life at Wightman page: https://gowightman.com/careers/life-at-wightman

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Refine Your Search

help desk manager jobs in kalamazoo, mi

IT Help Desk Technician

IT Help Desk Manager

Junior Help Desk Technician Part-Time

Junior Help Desk Technician Full-Time

Help Desk Support Specailist

Business Analyst - Client Centric Team (Kalamazoo, MI)

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