Top 568 Operational manager Jobs in Kalamazoo, Mi

Assistant General Manager - Hotel
Hilton Garden Inn Kalamazoo —Kalamazoo, MI
- $45,000 - $60,000 a year
- Weekends as needed
- Clean driving record
- Hotel
- Driver's License
- Paid time off
- Employee discount
Quick Apply
23h
Hotel General Manager
Confidential —Kalamazoo, MI
- $50,485.86 - $59,413.08 a year
- Full-time
- Sales
- Hotel
- Mentoring
- Paid time off
- Employee discount
Quick Apply
Manufacturing Scheduler
Profielnorm USA —Plainwell, MI
- From $50,000 a year
- Full-time
- Background check
- ERP systems
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
6d
Director of Event Technology
Radisson Plaza Hotel —Kalamazoo, MI
- Full-time
- System design
- Hotel
- Mentoring
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Hotel General Manager (Kalamazoo)
Amerilodge Group —Kalamazoo, MI
- $65,000 - $75,000 a year
- Full-time
- Background check
- Recruiting
- In-person
- Paid training
- Paid jury duty
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8d
Dispatcher
Taplin Group, LLC —Kalamazoo, MI
- $20 - $22 an hour
- Full-time
- Microsoft Word
- Background check
- Clean driving record
- Health insurance
- Dental insurance
Quick Apply
Assistant Manager
Valvoline Inc —Kalamazoo, MI
- $20.50 an hour
- Inventory management
- English
- Mid-level
- Paid training
- Health savings account
1d
Management Trainee
Enterprise Mobility —Kalamazoo, MI
- $51,542.00 - $51,542.20 a year
- Urgently hiring
- Business development
- Driver's License
- Bachelor's degree
- Profit sharing
- Health insurance
MANAGER-AIRPORT MAINT & OPS 062-26
Kalamazoo County Government —Kalamazoo, MI
- $75,171.20 a year
- Monday to Friday
- 5 years
- Bachelor's degree
- Senior level
PARK SERVICE COORDINATOR 042-26
Kalamazoo County Government —Kalamazoo, MI
- From $25.73 an hour
- Bachelor's degree
- Outdoor work
- Entry level
Bakery Café Team Member (Long-Term Position)
Tous Les Jours Bakery Cafe —Portage, MI
- $14 - $20 an hour
- Part-time
- Background check
- 18 years or older
- Customer service
- Employee discount
- Flexible schedule
Quick Apply
Trainer - Part Time
Beacon Specialized Living —Kalamazoo, MI
- $23 - $26 an hour
- Part-time
- CPR Certification
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Co Manager
Books-a-Million, Inc. —Kalamazoo, MI
- Full-time
- Ability to walk for extended periods
- Merchandising
- Mid-level
Operations Manager
Your Path Family Law —Kalamazoo, MI
- $75,000 - $95,000 a year
- Hybrid work
- Research
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
Office Manager
Kalamazoo Valley Community College —Kalamazoo, MI
- From $46,939 a year
- Online Application
- Background check
- Mid-level
- Office
STIIIZY Assistant Manager
Stiiizy —Portage, MI
- From $21.50 an hour
- Overtime
- Mid-level
- Office
- 21 years or older
- Paid training
- Paid holidays
Quick Apply
9h
Assistant Account Manager
Securitas Security Services —Portage, MI
- $27 an hour
- Mid-level
- Business development
- Supervising experience
- Paid holidays
- Disability insurance
8d
Assistant Manager of Card Services
Advia Credit Union —Kalamazoo, MI
- $29.66 - $35.60 an hour
- Extended hours
- Hybrid work
- Mid-level
- Office
- 3 years
Quick Apply
5d
Emerging Store Manager
Walgreens —Kalamazoo, MI
- $45,000 - $71,550 a year
- Weekends as needed
- Merchandising
- English
- Mid-level
Retail Store Manager
T-Mobile USA, Inc. —Kalamazoo, MI
- $50,175 - $120,600 a year
- Full-time
- 18 years or older
- Inventory management
- Mid-level
- Paid parental leave
- AD&D insurance

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Assistant General Manager - Hotel

Hilton Garden Inn Kalamazoo
Kalamazoo, MI

Quick Apply

Job Details

Full-time
$45,000 - $60,000 a year
23 hours ago

Benefits

Paid time off
Employee discount

Qualifications

Customer communication
Teamwork
Expense management
Driver's License
Bachelor's degree
Attention to detail
Business Administration

Full Job Description

Job Description: Assistant General Manager

Position Title: Assistant General Manager

Reports To: General Manager

Department: Administrative

Job Overview

Lead the day-to-day operations of the hotel with a primary focus on cultivating an exceptional guest experience and fostering a high-engagement team culture. Serve as a strategic partner to the General Manager, empowering and coaching department leaders to drive operational excellence, guest loyalty, and hotel profitability. Serve as the General Manager in his/her absence.

Duties and Responsibilities

Guest Satisfaction & Experience Excellence

Champion Guest Loyalty: Serve as the ultimate guardian of the guest experience, proactively identifying opportunities to elevate service scores, drive brand loyalty, and create memorable touchpoints.
Service Recovery Leadership: Design, implement, and empower the team with service recovery guidelines. Personally handle complex guest opportunities with empathy and urgency, transforming challenges into loyalty-building moments.
Quality Assurance: Direct front office, food & beverage, and housekeeping/maintenance functions to ensure immaculate brand standards, seamless service delivery, and maximum guest comfort.

Engagement & Culture Building

Foster Vibrant Relationships: Actively engage with guests, team members, owners, and vendors to build a transparent, welcoming, and collaborative hotel community.
Connective Communication: Lead energetic, collaborative weekly alignment meetings with Housekeeping, Maintenance, Front Desk, and F&B personnel to celebrate wins, align on hotel goals, and break down departmental silos.
Cross-Functional Teamwork: Promote a unified "one team" culture through active daily visibility, open-door communication, and seamless shift-to-shift coordination.

Empowerment, Coaching & Accountability

Coaching & Mentorship: Transition traditional supervision into an active coaching model. Conduct regular 1-on-1 development conversations, identify growth paths for high-potentials, and support team members in reaching their career goals.
Empower the Frontline: Equip the team with the tools, training, and decision-making autonomy required to resolve guest requests and operational bottlenecks in real time.
Inspire Accountability: Establish clear, measurable performance expectations for all departments. Celebrate exceptional performance and address gaps constructively through supportive, fair, and documented accountability processes.
Financial & Operational Ownership: Partner with the General Manager to co-author operational strategies and budgets. Empower department supervisors to take ownership of their respective labor costs, inventory, and expense goals.

Safety, Compliance & Risk Management

Secure Environment: Coach the team on proactive safety behaviors, ensuring compliance with federal, state, and local laws regarding health, safety, and alcohol service.
Asset Protection: Lead a culture of stewardship, ensuring preventative maintenance and housekeeping inspection programs are consistently executed to protect the property's physical assets.

Specific Job Knowledge, Skills, and Abilities

Inspiring Leadership: Proven ability to motivate, coach, and build high-performing, accountable teams.
Emotional Intelligence: Exceptional interpersonal and communication skills, with a natural ability to connect authentically with guests and staff from diverse backgrounds.
Advanced Problem Solving: A proactive mindset geared toward anticipating guest needs and solving operational challenges creatively.
Hospitality Savvy: Deep understanding of hotel operations (Front Office, F&B, Housekeeping, Revenue Management) with a track record of driving guest satisfaction metrics.
Business Acumen: Ability to analyze financial data, manage budgets, and balance high-touch hospitality with cost-effective operations.
Adaptability: Highly organized and detail-oriented, with the agility to multi-task in a fast-paced environment and work a flexible schedule (including nights, weekends, and holidays).

Work Environment / Physical Demands

Most work tasks are performed indoors under controlled environmental systems.
Requires the ability to push, pull, lift, or carry up to 25 lbs.
Requires continuous walking, standing, and moving about the property to engage with staff and guests.
Continuous talking and active listening are required to effectively communicate with guests and team members.

Education and Experience

Bachelor’s degree in Hotel Administration, Business Administration, or equivalent experience.
Progressive leadership experience in hotel operations, with a demonstrated history of developing people and improving guest satisfaction scores.

Licenses or Certificates

Ability to obtain and/or maintain any government-required licenses, certificates, or permits.
Valid driver’s license and acceptable driving history.

Pay: $45,000.00 - $60,000.00 per year

Benefits:

Employee discount
Paid time off

Work Location: In person

Quick Apply

Refine Your Search

operational manager jobs in kalamazoo, mi

Assistant General Manager - Hotel

Hotel General Manager

Manufacturing Scheduler

Director of Event Technology

Hotel General Manager (Kalamazoo)

Dispatcher

Assistant Manager

Management Trainee

MANAGER-AIRPORT MAINT & OPS 062-26

PARK SERVICE COORDINATOR 042-26

Bakery Café Team Member (Long-Term Position)

Trainer - Part Time

Co Manager

Operations Manager

Office Manager

STIIIZY Assistant Manager

Assistant Account Manager

Assistant Manager of Card Services

Emerging Store Manager

Retail Store Manager

I want to receive the latest job alert for operational manager in kalamazoo, mi

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